US Post Office

I been in before and they weren’t the happiest employees but if you bring your baby in it cheers them up. the lady Was very nice. she even offered to be my baby’s grandma lol she was super funny as well :) and very helpful

I agree with the majority of the reviews listed here. I have supported this location for 7 years and the employees do not smile, are not approachable and remind me of the soup nazi character from Seinfeld. I wonder if the employees act like this because they do not want customers returning to this location while they ride out their time until they retire. If you experience poor customer service go to the USPS website and select contact us and email them. The Arrow office and Upland location offer good customer service.

My favorite post office. Seriously. Yes the post office can get busy and you have to wait but i feel the employees here go the extra mile to help you. One time my mothers birthdaypresent hadnt been delivered so i went in. The representative who helped me was kind enough to take my tracking number and then find out who had the package. She told to give her an hour and id get a call which i did. My mothers gift was at my
office in less than 45 minutes from the call and i was able to get it to her party in time. Mistakes happen but i was always remember how they handled that one. The busy times seem to be around noon and close to closing. If you just have letters than use the post office boxes outside but do not leave your mail sitting on door of it! Ive seen too many times the mailboxes get full and ppl just leave their mail there. Yes they could add another mail box but when one of them is full and the rest have room use the others. If you leave your mail out then it can get lost or worse stolen. My other advice would be watch the parking lot while driving. A lot of ppl going in and out in slightly smaller spaces can get a little crazy.

I’ve gone here for many years only for the convenience of it! employees are the worst, bad attitude, not friendly, no smiles ever!

WORST POST OFFICE, ATTITUDES AND CUSTOMER SERVICE. It’s rare that anyone has anything positive to say about this location. The worst employee is big John. He has one speed, SLOW MOTION. He thinks he is funny and will ask customers questions that have nothing to do with their transaction, but instead clog the lines. Rarely will any of the employees smile… they are like robots Slow robots.
Lately, there was no flag up for weeks!

Every time I go to the post office the employees seem so unhappy they are not very nice they’re not very friendly they seem to really hate their job

How can I give this place NO stars? Worst. post office… EVER! This location almost always has a huge line and the employees look and act completely miserable. So unprofessional and rude. I’ve learned my lesson and will make the drive down to the Arrow post office from now on.

TERRIBLE customer service! Shirleyn is unfriendly, unhelpful and rude, I’m shocked she still works there. Save yourself the aggrevation and go elsewhere, anywhere.

This is the best post office. I can’t believe that we have a lobby director now. Anything at all she can help you with. She offer hugs and a friendly smile too. Peace, Love & Priority mail.

Complete morons work here. I went yesterday to pick up a package that I had been tracking that stated it was ready for pick up from the post office. After waiting in line for 20 minutes the guy who helped me said there was no way my package was there because they don’t have packages except for people with PO Boxes and told me to go to the main post office on Arrow. So I made my way over and the supervisor there told me my packages had to be there and printed out papers verifying that they were delivered there. I went back to this post office and had an unhelpful lady insist that they didn’t have the packages, watched her check on ONE shelf and then say they weren’t there. She even called the supervisor back at the main post office and after he insisted the packages were at this office she still didn’t look. I went back to the main post office today, who was more helpful than this place ever was and they were able to send someone to the amethyst office and SURPRISE SURPRISE find my packages. The people who work here are a complete joke I will go out of my way to go to the more helpful main post office now.

Excellent customer service! I had no idea what to do on passports! Your experience and knowledge, Robin, was a breath of fresh air! Good to see you back home at this post office. We’ve missed you!

Definitely the worst post office I’ve ever been to. The employees obviously hate their job and totally aren’t afraid to show it.
From their voices to their demeanor, it’s always very uncomfortable when I come here. Don’t bother coming here if you’re just looking for the free shipping materials. Flat rate boxes and shipping labels are never stocked.
Your best bet is to go to the one off Arrow. That one is pretty farther away, but at least you’re guaranteed to be treated better.

The people who work at this Post Office, are very rude and ignorant, wow you got a good paying job, and benefits, They should fire this crew and put some happy people in here!

If I could give no stars I would! Extremely rude. I never experienced this anywhere else until here. This post office is close to my house but I will drive anywhere else except here. I purchased my flat rate labels online as it’s cheaper and they tried to tell me it was the wrong box when the box says flat rate. They also did this when I purchased online for any box and said I was short money. I went to the upland post office and they said my labels were fine. Clearly the people at this post office except two ppl know how to do their jobs.

I would give this post office no stars if I could. The reviews on Unilocal are true. That’s all I’m saying. SMH

Well what can I say. This place is full of employees who hate their job. They make it clear to you that they are not here to help you, they are here to collect a paycheck. The employees are extremely reluctant to answer questions or go the extra mile on personalized requests. Sadly it is the closest post office to my office and I have to visit this place everyday. It is probably one of the worst parts of my job to see these people.

No one answers the phone. The people that are employed there have very poor attitudes, especially the mail carrier. Have been on the phone listening to it ring for about five minutes and I was just hung up on. No customer service at all, totally rude every time I go in there. Mail carrier doesn’t put my mail fully in my mail box, throws my boxes on the floor, doesn’t wear his uniform, usually in super casual jersey shorts and a graphic t shirt. No care for the mail at all. Many times, other people get our mail and we get other people’s mail. Just hung up on again, this is the second time. So irritated I have a simple question an they can’t even answer? This place needs a serious employee makeover.

I’m having the same problem as everyone else with this place. NO ONE EVER ANSWERS THE PHONE. Once you do actually have someone helping you the employees are rude as hell, no matter how polite you are.

Thought I should add that the women working here are very rude and unprofessional. They really must hate their jobs. I was there few wks ago and the line was out the door and a woman kept yelling at people coming through the door to keep it closed because she couldnt hear anything, and telling certain ones to get back out. Maybe they need a number system at this one since its so small. I got too many dirty looks from these ladies in the 20 minutes I was there. I work in customer service and have over 30 people in line consistently for hours, but that doesnt give me the right to act unprofessional. If anything, be more polite and friendly because remember the customers arent too thrilled to be waiting either and if you want them to come back, smile and be nice even if you stressed and irritated. Its not rocket science peolple. Anyhow, bad service here.

i can’t stand going to this post office they make one’s experience very unpleasant and uncomfortable. They act like you’re bothering them. They also don’t hide the fact that some don’t get along with each-​other. I noticed when employees are in the back not helping with customers there’s are a couple of them that will make it known and are very rude about it. This place has a history of Rudeness dating way back.