US Post Office

I shipped a package early May and misplaced my receipt. A month later, come to find I needed to find my tracking number and my only option was to contact USPS directly. I decided to go to the Etiwanda branch, where I originally shipped my package from, and see if I could find my tracking number. I explained my situation to the first young man and he said that there was not a method, they have, to pull up tracking numbers using my credit card anymore. Disappointed with the outcome, I proceeded to my car. Before I could get into my car the other young man came out the back door and motioned me to come back and said there may be another way to find your package. long story short this young man dug through the files using other tactics and we ended up finding my tracking number. This experience shed a new light on my view of the USPS and I will always come back to this facility for all of my shipping needs. these men went above and beyond the call of duty to help me. thank you Daniel and the other guy (music note Tattoo) whose name I didn’t get… This was my 3^rd experience at this facility with these guys at the counter and each time, they are the most personable and pleasing workers I’ve ever met at a post office… good job.

I’ve been going to this post office for a couple years now, and most of the employees are polite and helpful, so the generous two stars is for those people. There is this one middle-​aged lady however that still uses bump its for her hair and is not friendly AT all. I go in there at least once a week and she never has greeted me or told me to have a good day. I don’t even think she can smile! One day I had to ship something I sold on Ebay and I had a prepaid package label. I asked her for some priority boxes because I sell things online a lot. She just gave me a dirty look and told me she couldn’t give me any boxes. WHAT? How am I supposed to ship something priority mail without a priority box? I had to wait until the next day to ship my package (when she wasn’t working) and ask a friendlier worker who had no problem giving me boxes. When I drop off my packages with the prepaid labels at the counter when she’s there, I find that my packages don’t get processed and shipped as fast compared to when the nice people are working.

Never ever answers their phone.
Of course this seems to be true of practically every post office but getting someone there to pick up the phone is probably harder than winning the lottery. The postal workers there also lack customer service skills. I hate that this is the PO location I have to deal with for where I live.

The U.S. Postal Service’s rude employees could cost the government $ 288.5 million in lost revenue, according to an audit by the Office of Inspector General.

I always prepay postage online, and never had any problem at other USPS locations. When I came here today to drop off and get a receipt, they asked me to pay more for the flat rate shipping when I had the right box (regional box a) and the right label (label does say regional box a). The worker backed down when I asked to speak to the manager. Bad experience. Up one star for having this location as a drop off location.

I hate this post office!
They NEVER answer their phone, and when I’ve had to go in person to this post office in the past, I’ve only had one pleasant experience here. The employees are usually not friendly and are impatient when helping me with what I need.
Also, I don’t know whether or not this is the particular post office that is to blame when it comes to the mail delivered to my neighborhood, but my packages and mail are very frequently delivered to the wrong address and vise versa. Thankfully, my neighbors have been very nice and honest about returning my packages and mail back to me so far, but I’m always hesitant to order things online only because I fear the mail delivery men/​women (we have a different people throughout the week, also very annoying) will deliver it to the wrong address and my packages will never get to me. Whenever I have something that needs to be picked up, this is the post office that I have to pick up from, so I assume this is where all my USPS mailed items come from too.

The hours that are listed are inaccurate. They are only open until 3:30 Monday through Friday.

The wait was not an issue. The parking wasn’t an issue either.
The postal worker was not friendly at all. She practically told me «move over and fill out your package then I can help you»
Well it’s not like I know the prices or send items everyday with the USPS to know how things work. She was so RUDE!
Just because you’re a federal employee doesn’t give you the right to act all condescending.
I’ve mailed items before and have not had such a bad experience as this time. Grr!

Good customer service. I went in to ship something using the book rate, but once I saw how cheap it was to send my package 2-​days, I opted for that rate. Would not have known had the person at the counter offered it to me. Thanks.

Last Sunday I dropped off 4 packages to be mailed locally inside the post office drop box. It’s been a week and the USPS has not issued a tracking status as they usually do with other post offices (I use ebay confirmation).
The packages should have been received days ago. They do not answer phones and when I came into their office they claimed they have no record of receiving the packages or status (check security cam would see I dropped them off Sunday).
I have never lost packages with the Corona or Chino post offices. I only used this office for the first time since I was going out of town and it was on the way (lesson learned).
DON’T DROP OFF PACKAGES AT THIS LOCATION IF YOU DON’T WANT IT STOLEN OR LOST.

It’s been a week and they haven’t sent out my package yet. And don’t even bother calling them. They will NEVER answer the phone no matter what time it is.

There were three people in line and I was in and out of there. Joe is the most efficient post office worker in a post office I have EVER been to! This made me happy. He even cracked a little joke in our brief encounter. The place is small but serves it’s purpose. Be careful because you might pass it like I did. At any rate… efficiency is everything and Joe made me a very happy customer.

Seriously the smallest post office I have ever seen. Its the closest one to my house and they have only 2 – 3 people working here MAX at any time (limited by the space they have).
They DO have PO boxes, plenty of them. Good parking out back. NO self service kiosk to ship stuff from. The line does tend to get long simply because its small. Your experience may vary due to time of day, week and year. Every post office is busy, just get in line and wait.

Friendly reps, a reliable and fast service. This post office is tiny if you compare with the one on Arrow Ave, so during the peak hours it gets so crowded that some of the people have to wait outside the building. It gets crazier during the holidays. Last Christmas had to wait for almost an hour to get my package. So try to avoid all this craziness by getting really early and sending packages and letters before the holidays.
Just FYI: all mail goes to the central branch in RC, located on Arrow, so if you ate in a hurry, better save some time by going to the main one. :)

Joe is the most rude, lazy, incompetent person I have EVER dealt with. I have never felt more disrespected before in my life! So unfortunate that he treats customers that way.

3.5 stars
This is a small post office and your experience will vary, depending on what time you stop here. I’ve never had a problem with the staff and they seem friendly enough. The line increases in size later in the day, but if you show up early enough you can finish your business in a few minutes. I knocked off a star for the lack of self-​service stamp machine and another half-​star for the postage-​stamp-​sized lobby.

This post office is unbelievably slow. They love striking up conversations when there’s a line out the door. Joe, the older clerk there is also a pompous jerk. I asked to mail an item in priority prepaid box with additional confirmation. He rung me up and then said, «you didn’t say signature exactly». Priority mail already comes with tracking, so what did you think I mean? Where is the common sense? They don’t believe in picking up the phone either. I’d rather drive to the Arrow location or print out my own labels to drop off.