Lamps Plus

We went to look at lamps for our bathroom remodel. Our sales person was very helpful and funny. We ended up buying a really nice chair that was on sale. We were not looking for one but couldn’t pass up the deal. I would definitely recommend this location if your shopping for your remodel!

This place has the worst customer service ever. Bought a fan and light attachment. High end. It made noise and they wanted to charge me 60.00 for restocking. I complained so they fixed it for me and now it is up and not all speeds work on this fan. I will never shop there again. Ever. 2 month post to this review. I was called by the manager and promised a technician to come and check out my fan. No call. No nothing. Worst store ever

I took two lamps from two different sets of lamps to Lamps Plus to try on new shades. Both Cynthia and a male employee were very helpful (he said it was actually his day off, but he’d come in to research new merchandise). They almost immediately found perfect shades for the modernist style lamp that I thought would be difficult to match. And Cynthia helped me try numerous shades for the other lamp, bringing out several different harp sizes to get the right height. When I got home, I decided that I’d prefer a different shape for the second lamp style so brought lamp and shades back the next day. Frankly, I was a little embarrassed because we’d been through so many shades before, but Cynthia seemed very enthusiastic about my new search and helped me find another set of really lovely shades. As I am going to be away from the desert for longer than the 60-​day return period, I was concerned that I might not be able to return the new shades if they too weren’t right. But she said that I could exchange them for different shades after the 60 days without a problem. Cynthia is a very nice, uncritical and helpful salesperson. The selection at the store is very good. I’d really have no reason to shop elsewhere in the desert for lamp related products.

Went to return a light fixture we purchased 7 days ago. The manager Matt wanted to charge $ 50 rewire fee for a $ 85 lamp. Worst customer service ever. Will not recommend to anyone.

The only reason they get one star is simply because the fan itself was very nice. (Plus it’s a requirement) we’ve entered this store twice. The first time, when we first purchased our home, a year ago. Horrible service, walked around for 10 minutes before anybody approached us. One of the girls who was helping us was being a little rude. We ended up just walking out. We recently revisited the store looking for another ceiling fan as well as additional lighting for our home office. We got greeted again 5 minutes after entering the store anxious having walked most of the store. The woman whom had an accent, I believe Russian. Yes she was attentive in helping us. But after a while she did become a little snarky and rude. Her tone and completely switched. We placed our order for the 1 fan and left since I had had enough of the attitude. We later called back to attempt to cancel the order, as the female had left a bad impression on us. We were rudely greeted on the phone by a male, placed on hold because he had ’ a very long line of customer and apparently had no one else to handle the call. ‘Mind you we had just left the store.’ After waiting on hold for about 5 minutes we again tried to explain to the person that we wanted to cancel the order. After explaining to him over and over about an order number, he Finally understood but mentioned the female, who’s name I clearly didn’t care to remember, will be giving us a call back to cancel the order. This was last week, since then we have been billed,.and haven’t received a call. The only thing that is keeping me from. returning the fan is that it is a decent fan. However the service, I could care less for. We will not be returning to this establishment unless they maybe have a going out of business sign on the door.

Was in the store a few weeks ago. Walked around for a long time, then spent approx. 45 minutes researching lamps on their in-​store computer station. Not once did anybody come over and ask if I needed help. I finally left.
Last week went into the store, walked around for about 15 minutes… again, nobody asked if I needed help. One younger male employee was walking around, doing nothing, still did not ask if I needed help. (Granted, I could have asked him for help, but I was not ready yet. However, he still should have been more customer service oriented.) When I was ready and finally asked someone for help, the help was awful. She was trying to help several customers simultaneously. I told her precisely what I was looking for, and she just didn’t pay attention. I asked for a square base, every lamp she showed had a round base. I asked for steel or nickel, she showed me bronze. I just left.
I called their 800 number with a question about a lamp 2 days ago, c/​s person promised to get right back to me, I’m still waiting.
Bottom line, lamps may be okay, but service is sub-​standard.

I bought two fans here and got some kind of extended service plan. In less than a year one of the fans died despite the fact that I am only a part-​time resident, had actually installed it a couple of months after purchase and had only used it maybe ten times. I went back to see what could be done. Nothing as it turned out. The extended service had expired a month before (because they hadn’t installed it?). They offered to sell me a new fan… at regular price. Not impressed with the customer I went to another retailer who just sold fans. After relating my tale of woe, they told me that they sold the same fan and IT HAD A LIFETIME WARRANTY a fact Lamps Plus neglected to mention. Additionally, this company offered to switch out the defective motor and return the defective one for me. AND I HADN’T EVEN PURCHASED THERE. With Lamps Plus’ awful customer service I won’t be shopping there again. The other business, however, will get all my fan related patronage in the future.

Such unhelpful and ambivalent staff it’s really a wonder they stay open. I go about once a year and am reminded of why I send friends and clients to anywhere but there. Seriously, avoid this location

Since my review, I’ve heard from the regional manager, Elaine and the store manager Steve. Everyone I’ve been in touch with since has been gracious and apologetic. The Lamps Plus management really values repeat customers and has been working with my husband and I to rectify the situation. That is why we will return to this store for future purchases. It’s a case of one bad apple in the bunch. Everyone else has been wonderful. Steve helped my husband and I pick out a flush mount light to match our sconces and we also found a lovely table lamp. We were very pleased with this purchase. Thank you Steve for the wonderful service and deal on the light. We couldn’t be happier.

Lots of nice home décor, beautiful chandeliers for good prices. I bought a mirror for $ 315 and brought it home, noticed a crack and called they said to bring it back and they will replace it no charge. Great service in my opionion

Went to this location in search of lamps for a bedroom. Had been to a number of other local stores without success. Abbé was our sales representative and was friendly, very knowledgeable and extremely helpful. She offered to locate what we were looking for in stock at other stores and even carried our purchases out to the car for us. A great shopping experience, largely because of the employee.

I purchased 4 ceiling fans, remote controls, and table lamps here back in September 2011. I received fantastic service and the salesperson went out of his way to point out the fans for the best value. I saved a ton of money, time, and effort by shopping here. I wish I had come into the store at the start of my home redecorating instead of mid-​way because I could have saved a lot of time. I don’t live full time in RM, so when I am back up north it is great to be able to phone the store, get help from a salesperson & order, then arrange for my electrician to pick up when the order is ready. They really go the extra mile for their customers and pricing ranges from low to high. There is something for everyone’s budget and styles.

They must have millions of lamps. The saleswoman today, Abby, was very helpful and friendly. We had to pick the lamp up in the back, and maybe they haven’t been to the same training that Abby has. They need to know that we are not bothering them– we are helping to keep them employed. The lamp wasn’t so easy to assemble, but once done we are satisfied with it.