Banderas Pet Hospital & Boarding

I have never had as many issues with stuff as with this vet. They have strict policies about not sending in prescriptions to online pharmacies even though the law says a pharmacy needs the prescription (if faxed) directly from the vet. When I asked why they wouldn’t do it, since I’ve had other vets do this without issue, they had no reason. It was just their policy. I know they sell the drugs themselves and I suspect this is why they make it hard. I would buy from them but they are way more expensive than the online places.
They are continuously not helpful with stuff. I had a different prescription they refused to fill for more than 90 day’s worth, even though the prescription is good for 6 month’s worth of medicine and was from their own doctor! I’ve had this same medication through other vets who have no issue filling for the full 6 months.
On another note, they do vaccs clinics and I wanted to sign up for one but mentioned my dog is dog aggressive and asked if we could come early and go first to mitigate drama. The receptionist said, «Oh if your dog is aggressive we don’t them to come.» I told her I keep him muzzled and he’s fine if no one bugs him but wanted to get in early so it’s less stressful for everyone. She still told me they don’t want aggressive dogs. So I told her I’d go somewhere else to do them and not use them. She told me to do that.
Like, WTF, you are a VET. That deals with animals. Some of them have behavior issues and we are really responsible owners trying to make the best of a potentially tough situation and you just tell me to go away?
I get why they will give discounts for good reviews online since it seems the only way they could get them. I wish this place was better since we can walk there from our house but my god, they are not helpful at all.

I have been taking my dogs to Dr. E. for 10 years and feel we are always treated with care and common sense. He doesn’t rush to do too many tests at once and seems sensitive to the cost of care. The staff is friendly and remembers everyone’s name.

I have been taking my dogs to see Dr. Eberhardt and his Assistant Toni since 2008. They have always treated my dogs and I like family. Recently, one of my beloved dogs, Buffy, had to be put down, and they were wonderful. They were very sensitive to what a tough decision it was to humanely let her go. Dr Eberhart spent a lot of time with the family, and made the final moments of my Buffy’s life peaceful, painless and surrounded by her loving family.
Banderas Pet Hospital is always very clean, and everyone is always very professional & helpful. Toni so friendly; she definitely cares about my furry family members!

I brought in my beloved dog about a month ago because she was starting to have trouble breathing and noticeable seizures right before bed time (she is 13 years old). It was a very tough week but the staff at Banderas Pet Hospital & Boarding were accommodating and were able to fit her in first thing the following Monday morning. The diagnosis was that she had congestive heart failure and could have possibly passed away earlier that weekend. It was a miracle she made it to the hospital and after some testing it was verified that her heart was a bit enlarged and that she would need to take medication. She has been taking her medication daily and we have seen vast improvements in her health and overall demeanor. So for that, I am extremely thankful for the aid we received.
The only minor complaint that I do have is that when I requested the prescription (a written one to bring to my own trusted pharmacy) the vet insisted on having it done on the spot even though I requested a paper scrip. Hopefully when I get a refill I can have it faxed or sent to my pharmacy because it is more convenient for me that way.

Just moved to the area and I’m so glad we found this place! Dr. Steenis seems to truly care for his patients. Allie has always been friendly and helpful when I had a question. I feel comfortable bringing my dog here!

Do not go here. Our dog died because of being misdiagnosed. Our previous vet in our old hometown even talked to this dr. and told him our dog has a history of thrombocytopenia. The vet here continued to accuse me of abusing my beloved dog. After taking my dog to a new vet she was diagnosed with extreme thrombocytopenia and later died. I was charged 2100.00 dollars in fees and this vet still could not see a zero platelet count. My dog suffered a horrible death because of this vet. I hope no one ever has to go thru the anguish I did.

Holy moly! $ 440 for a cat neuter?! And thats the low end done with a scalpel. Thats insane!!! Guess I’m calling Laguna Hills low spay that charges $ 60 which includes everything and take home pain meds. $$$$$$

Dr. Steenis treated my cat and he was great! He identified the problem immediately and gave a thorough exam. Dr. Steenis asked me a lot of questions about my cat and background, and he took the time to get to know me and my cat. Well educated and nice person. The office is very clean, staff was super nice and caring. This is my new vet.

Very clean and professional facility. Staff was very friendly. The doctor was very knowledgeable and explained everything in detail. I would definitely recommend this Vet.

I took my male cat in, he can be a bit temperamental and the staff handled him with such care that I didn’t have to hold him back from eating anyone at all! They were able to examine him and everything without my help, and he let them… that’s saying a lot!
I’d recommend for anyone to take their pets here… and when they have their specials, well your a happy camper!

I don’t recommend this place. Doctor seems forgetful and they will nickle and dime you and insist that you have test done that are not necessary.
My American bulldog developed a lump on her front leg after she was in a dog fight. I took her to this vet, were the doctor insisted that she had bone cancer after reviewing her xray. I asked if it was possible that it was an infection due to the dog fight. Vet said it was highly unlikely, but for extra money I could have a radiologist take a look but in the meantime I should get a full blood panel done a urine and fecal test and a biopsy.
I explained that I don’t have a lot of money and would prefer to wait and see what the radiologist says. Sure enough the radiologist said that bone infection seemed more plausible than bone cancer on account that the lump growth was so fast and developed where my dog had sustained injury. Yet the vet insisted that we still move forward with blood work, biopsy, urnine and fecal test.
I agreed to the blood work in order to determine type of infection. I was also given a week of antibiotics. I was skeptical about needing all the other test so I made an appointment a week out for the urine and fecal and refused the biopsy for now.
After a week of antibiotics the lump had visual shrunk significantly! When I took my dog back in I asked if they would measure the lump and compare it to the initial size they recorded. I was told that they hadn’t measured it the first time. Again they pushed for me to give a fecal and urine test. When I asked why I was told «because we don’t have one on file». Seriously?! Also, the doctor still insisted that its still potentially bone cancer and if we wait too my dog would need its leg amputated.
For the record my dog had a bone infection due to the dog fight and it was cured through antibiotics. I don’t appreciate being nickel and dimed and I especially don’t appreciate being pushed to pay for test that my dog doesn’t need but that the vet just wants them for the sake of having it «on file».

The doctor is patronising and forgetful. He made me feel like I had neglected my pet as her nails are a bit long, nail trims are traumatic for her and she has long quick s. I explained this to him. He showed me his dog who he held up as a shining example of good health. The poor old doddering thing was not what I would use to prove a point about quality care. She was stiff and arthritic. Despite him knowing I have a medical background, he spoke to me as if I were a child. I think this doctor would benefit from some customer service training and some new glasses.

This place is awesome! The staff is always so nice and accommodating. Dr. Eberhardt is fantastic. Every time I go away I know I can trust my two dogs with them. I even get email reminders of appointments and birthday emails for my pups. I would not trust my dogs with anyone else! Try them out you won’t be sorry!

Please don’t go here. The vet techs are not skilled. It took almost an hour to do a blood draw on one of my cats and they admitted to sticking him 4 times! Unfortunately, this wasn’t a one time thing — it took them over a half hour to do a blood draw on each of my other two cats. I should have listened to my gut and found a new vet but I didn’t. My cats went in for tooth cleaning. Then another appointment was scheduled for tooth extraction. They had trouble with one cat during cleaning. They did not adequately monitor her during the extraction and she is dead. And they still charged me $ 900 for her tooth extraction!
They are too expensive and too surgery happy and don’t monitor the animals adequately. Please don’t end up like me — in mourning over the loss of an otherwise healthy and young animal.

This place has moved-​it is now on Banderas, past Cox Communications. The phone number is still the same though.
I went here today because I got a free nail trim in the mail. I called to ask if they would do it on my bunny, and they made an exception for him, which was cool. They said that they normally only treat cats and dogs. I really like the lobby, it was welcoming and very clean. The receptionists/​vet techs were very sweet and clipped his nails in less then 10 minutes, all for free.
They have $ 8 ‘Core’ (basics, like rabies) vaccinations on Saturdays, which is very cool. I will definitely be bringing my cats here for their vaccinations.