Taylor Motors Inc.

Our AC Compressor broke on a cross country trip and after going by the local Chevy dealer and being told they were booked for the day, we were sent to Taylor Motors. They were also booked but our car died in the parking lot of Taylor motors. Though they were booked for the day they did look at and fix our car after having to order the part and get it shipped in. Their service writers were kind and so was the shuttle driver. Shop rate was very fair and the tech did a good job on the repair. I would recommend Taylor Motors based on my experience.

Terrible customer service. Went in to have my air conditioning unit looked at. Got a call back (the same day) that my brakes were bad and I needed an axle replaced on one of my wheels. I asked them about the AC unit and they said one line had condensation on it, but that the unit worked fine for them. I agreed to have them fix all of the issues (because they said they could). They guessed that it may take them two days to get everything fixed because they had the parts they needed in-​house. After waiting for six days, the only thing they did to my car was replace the brakes. I was so frustrated that they kept my car for so long and only fixed one thing (that I would have done through another company had the car not already been there). The parts they had ‘in-​house’ were not in-​house. The bill included all of the things they said they would fix, so we had to have that fixed and I got to drive home a car with squeaky brakes (the only thing they did do!). Those brakes have been squeaking for 5 months now… very disappointing. Very disappointed with the service department and I do not plan to return. I would not recommend the service department. Because I do not like negative reviews, I will add that I appreciated the transport service they provided to get me home the day I dropped the car off. Otherwise, I would suggest steering clear of the service department. I do not think they are trustworthy and did not complete the jobs they said they would. Their timeframes were way off and I did not feel like a priority to them. My impression is that the service department is overworked or may be packing their schedules too tight. Regardless, I will not be returning…

My husband went here last week to look at getting our family a new car. He walked around the lot for 20 minutes and no one walked up to him. He ended up leaving without ever speaking to an employee.

Worst service department I’ve ever dealt with. Took my Chevy truck in for an electrical problem and was told it was repaired. Well part of the problem was repaired on my first trip. Took 2 more trips at 1 ½ hours one way to resolve the rest of the electrical problem, a dying battery. Why wasn’t the battery checked the first time? Will never go back there.

Hands down the best place for your GMC Chevy needs. After poor and unacceptable service from the Chevy dealer in Redding, I started to look for a different Chevy dealer. Taylor is a GMC dealership, which also sells and services Chevrolet cars. Everytime I’ve called or came in to the parts dept. I’ve received fast and HONEST service. I just had to get a new key for my 96 Camaro and Eddie in parts told me about the possibilities of it not working and why and how I’d have to go about fixing it IF said possible issue happened. Never got that kind of service and help at the Chevy dealer in Redding. I highly recommend Taylor Motors.

Jimmie Smith, Brett Taylor, Fred Wilson, and everyone at Taylor Motors was just amazing. They worked hard with me for two days and I received an amazing deal. Jimmie Smith was very practical, gave me options, and was really friendly, go to this guy!

«Find a need and fill it» is a popular business saying was cited in print in 1935. A sure fire recipe for success is said to be contained in just those six little words. In my lifetime, a good part of my education has consisted of sales and marketing along with periodic seminars. In the final analysis; notwithstanding that some of the newer generation are trying to discredit those six little words, those words express the tenants of what sales/​marketing is all about… and I’m here to shout to all the world that the sales team at Taylor Motors have mastered that strategy. At Taylor Motors, my wife explained what she wanted in a vehicle (Buick Enclave), they found just what she wanted with the right color at a price we were happy with. What sets them apart from other businesses I have dealt with in the past is their teamwork, if the primary sales agent was not on duty at the time we stopped by, another was there to carry on where the other agent had left off. Kudos to Wane, Eddie and Fred. Also, subsequent to the purchase, they, as a team have put their best foot forward to make sure all our concerns were met. The service department personnel are very polite, professional and have a clean waiting room with excellent restroom facilities. They also offer a shuttle service if needed. I’m fairly new in Redding and I’m sure there are other reliable dealers in the area; however, as long as I’m satisfied with Taylor Motors, I see no reason to change. My wife and I give them five stars!

Just purchased a Chevy Malibu from Jimmy Smith /​Wayne Webber. BEST customer service we have ever experienced when buying a vehicle. We spent the entire day, shopping at every dealership in Redding, and at the end of the day, came back to Taylor Motors. They were courteous, professional, and made us feel like their only customer. We felt like they truly worked to get us in the best car for our price range. I honestly cannot think of one negative thing about our experience. Thanks guys, for making our day a positive one… Rich & Michelle

Just purchased a new 2013 Cadillac XTS from Cesar at Taylor Motors. He took a 2011 Porsche Boxster off my hands that was too uncomfortable to me. Gave me a great trade in and a super deal on the Cadillac. From the minute we stepped on the lot until we drove off our experience with Cesar was great. Not all salesman are willing to work but this guy does. Also purchased a new GMC Truck from him about 3 months ago with the same experience. If you are looking for a top end vehicle in Northern California you just can’t find any better place to deal than Taylor Motors.

I called the service department and requested a quote for a specific factory service item. Received a quote and made an appointment for service. Upon arrival I was quoted a price 50% higher. When I questioned the price based on the previous quote, the service writer was rude and indifferent. Voted with my feet, and will not be going back.

I don’t like leaving negative reviews. This place is a local business, and it employs a fair number of folks in our community. But, based on more than one experience, I have to say that the service department is lacking here, and I’m being generous. The service reps were abrasive to me, and I’m not an overly sensitive type. They were downright rude to my wife.
We lost the key to our Buick, and Taylor quoted us a minimum of two hours of labor to find the key code. Another dealer told us that he could look it up on the computer, for less than half the cost. That seems the order of the day at Taylor Motors.
If you take a low-​mileage car there, and they tell you that your cataylic converter is shot, get a second opinion. Also, remind them that they’re required to keep the old parts for your car. Didn’t happen with us.
Questionable repair quality, and abrasive service reps. But the receptionist was nice when she took our money.