SJA Property Management

After working with SJA for over two years, I would not recommend renting from this company. There seems to be a major communication issues between ownership, property managers, and contracted maintenance.
In the first lease I signed, they spelled my name incorrectly in my email, hidden mid-​contract, but correctly spelled my name in the final signature.
Whenever I tried to log into the portal to make payments or put in work orders, it wouldn’t let me, as my email was entered incorrectly. I then resorted to emailing the property manager for work orders and requested my portal account get fixed. Needless to say, it never did and none of my emailed work orders were fixed, despite a positive response from the property manager.
That property manager has since been let go and I now have access to the portal, but the problems have yet to be fixed. Over a year ago, water stared coming through my window during periods of heavy rain because the roof isn’t slopped correctly. Three people have been out to give estimates about fixing the roof but after a year and a half it hasn’t been fixed. There is still standing water on the roof and I currently have a towel under my window frame to collect the drops of water. Frankly, after a year and a half of complaints, it is unacceptable to have water still coming into my room.

Much better communication since these incidents. Things were eventually taken care of in a timely manner. Definitely having a better experience now!

I am a current tenant at one of their many properties. They offer online payments and even allow you to use a credit card for an additional fee. Maintenance requests are also done online which I really enjoy.

Absolutely TERRIBLE property management company.
Still not in the 21^st century as they barely rolled out an only semi-​working online payment portal, and don’t have the ability to collect signatures electronically. My landlord was deployed and he had SJ&A take over the lease in his absence. On 4 separate occasions they attempted to break the terms of the lease and charge me more money. Only after threatening to get my lawyer involved did they back off of those attempts (each time). This was either due to incompetence or via an attempt to knowingly commit fraud. This is a great company to use if you’d like to open yourself up to legal issues.
They were also ill prepared to re-​list the home after I gave my notice as they didn’t have any pictures on file weren’t in a hurry to get any or put up a listing. My landlord won’t be very happy when the listing gets put up late and not rented out for at least the first month.
LANDLORDS AND TENANTS BEWARE!!!

SJ&A helped us to sell a condo. We moved to other state and they did all the communications with buyer and even found a contractor to do some repairs that were requested after inspection. All the time communication between me and our agent were beyond my expectations. Overall they did an excellent job.

My business partner and I purchased a rental property in Kirkland about18 months ago. We heard through a friend that Sterling, Johnston & Associates did a great job in filling their rental property, so we gave them a shot. Needless to say, they filled the rental in the matter of days, and the tenant has been the best we’ve had.
Additionally, they’ve acted as the management company, and have been nothing but professional and prompt.
I would most certainly recommend using Sterling, Johnston & Associates to anybody looking for a property management company.

We used Sterling, Johnston for two years while we lived abroad. Rents were paid correctly, bills done on time, no hassles, ever. That would get a 3 star «it was fine» rating.
But our property management team went the extra mile and did the work to get a new dishwasher in, some minor repairs as needed, and even helped us via email pick out colors when we wanted to repaint (above and beyond in my book).
If we ever need a property management service again, this is the group we’ll use.

I hired SJ&A last year to provide property management and tenant placement services for my house that I rented out after moving out of state. I required AAA service because I was unable to be able to do anything direct given my relocation.
They were up to the challenge to 1) quickly find a qualified tenant 2) keep me abreast of any issues with the property or problems the tenants had with my house and 3) they paid me on time.
I found them to be a very organized property management company. I’ve both have been a property manager and hired several to manage properties in a number of locations.
I found SJ&A to provide excellent service and I would recommend them to anyone looking to rent a house in Puget Sound area.

Hired SJ&A to provide tenant placement service for my house that I wanted to rent out. Two stars for knowing the market in terms of pricing and being able to find a qualified tenant quickly. No stars for organization and follow through.
The level of communication was poor in that important details were glossed over. There were lots of small errors made throughout the process. Attention to detail is what I’m paying for with this service — it’s supposed to save me time. It’s now nearly a month after the tenants have occupied the rental and the security deposit and lease document was only just put in the mail to me. Sorry, I’m a patient guy, but that level of service is just not acceptable for the price I paid. The tenants weren’t very satisfied with the process on their end either.
Perhaps their focus in on their bigger corporate contracts, since it was definitely not on my rental.