Chase Bank

Whether it’s this branch or corporate Chase, trying to open a bank account here was a nightmare. I provided my info, got my starter checks and a debit card, and went on my way. A week later I’m called by someone at the branch saying they need documents I’ve already provided. So I resend them. Two weeks later, PayPal tells me there’s a problem with my account so I call Chase. They’ve blocked my account. Then the letter arrives in the mail: my account is frozen due to suspicious activity. Apparently connecting PayPal and transferring $ 80 is suspicious activity. They close the account, mail me a check, and have the audacity to suggest I reapply.
What a joke.
This all went down within 30 days. You can probably imagine how much fun a frozen bank account can be.

I have never had a problem with this Chase branch until today. Upon my visit, there was only one bank teller available to help a long line of customers. I waited a very long time to be assisted and I say this full well knowing it is not the teller’s fault; any one customer can take an infinite amount of time and there’s nothing the teller can do about it. But there is something management can do – for the sake of your customers, please have multiple tellers available at peak times. I write this not to complain, but as a plea to management to better accommodate customers. I would hate to have to switch banks for this reason.

Visiting from out of town and was helped at this branch by a gentleman named Ante. He was friendly, prompt, and professional. I switched from BofA to Chase awhile ago and I’m so glad I did. It’s because of people like Ante that makes me love banking with Chase! Thanks for your number one customer service, Ante! :)

Worst customer service I’ve ever had a bank. This is the 3^rd time I’ve been in where I was approached by the manager (curly haired female) to rudely tell me the systems are down. It’s so inconvenient and happens constantly. I will not be banking here any longer. I’m giving one star because I can’t post without a rating.

yipeee!

local bank, chase gets a bad rap lately so i thought id do the hard workers at my bank some justice… they treat me like gold… thanks ladies not all banks or bankers are bad. just those kinda times when they are getting a bad rap.

I will take this place over any other Chase in the South Bay. The employees are genuine and really do seem glad to help you, without being fake.
My wife and I have availed ourselves of their services many times, and have always left feeling like we were treated with respect, and our opinions valued. Can I say that about other branches? Certainly not most of them…
Maybe it’s the area, maybe it’s the proximity of the ocean, but whatever makes the atmosphere happen, I’m glad that this is my local bank!

Convenient location, plenty of parking. Dry cleaner, Albertson’s and resturants all within walking distance.
Never have to wait more than 5 minutes, I usually ddrop in on Friday or Saturday before lunch time. Service is always superb.
I don’t want to get the staff in trouble, but I intentionally visit this branch because they don’t try to up-​sell me financial products that I don’t need or get into more credit card debts.
On a side note, I almost closed my accounts with Chase because of up-​selling tactic I experienced at the Pasadena branch (Colorado/​Lake, across from Bank of America).

Great Staff, always the breaker: Met Moises my first day in, he took care of everything I needed help with in moving back from Chicago, the ladies at the teller station were great too. It’s nice to be back in SoCal, people are still human here. Am a little surprised at no drive up ATM but hey, what did we do before cell phones.

What’s the deal with Unilocalin’ a bank you say? It’s the little things that make the difference at my local branch of this mega-​multinational.
— 1 Star — No drive through ATM. Ya gotta leap out. Ya gotta go in the little lobby-​ette.
+ 1 Star — Parking. Lots of it and easy in/​out.
+ 1 Star — My personal banker. I love that I can call and get the wonderful Ivan on the phone and that he takes care of whatever stupidity I did to my account (or that Chase did to my account). The bummer is that Ivan is the only thing that I really like about Chase as an institution. Also his boss was very nice when I met him — I think his name is Sebastian. Nice man.
— 1 Star — Fees and the like. I have an account at another major bank (in fact, there is a branch right across the street…) and they don’t charge as much for my account.
— 1 Star — Holiday spirit. It’s a lousy policy that they won’t let the employees decorate. For ANY holiday :(Kind of bland.
— 1 Star — Tellers. I hate to be a bitch, but the girl tellers here are always socializing with each other and don’t seem to be to thrilled to serve me. Maybe if they were allowed to decorate they’d be more… attentive?
All in all, if you have to bank with this institution, this location is ok and the personal banker is great.