Jackie Sanchez – State Farm Insurance Agent

This place was really great! I got my Life and Bank through this branch and the staff was great at explaining the coverages and the premiums. Havent had an issue since I first started!

This agency is the worst! the most inefficient agents. never answer a phone call, never reply to an email, never call you back when they tell you they would. I have waited for 3 months to receive my policy after many phone calls and emails and personal visits to their office. I am switching agents for sure!

Best experience .Mr David Cortez is far most the best person .He is really active and will help you through out. while getting insurance, I asked him many questions and took a time but he was patient enough to answer all of them and then I finally decided to go with State Farm. Mainly reason is because Mr David treated me so nicely and he was welcoming through out. Thank you so much and I recommend everyone to at least keep a try :) thank you

If two stars they never transfer me to an agent the receptionist always tries to do the agents job and doesn’t even do it correctly this is a whole lot of information very impatient I’m not kidding you I can call five times today and each time that I call the agent is busy or out of the office I leave my number and never get a call back not once have I ever gotten a call back she claims it isn’t her fault but who else is there to blame when you’re the only answering !!!

Haven’t been unfortunate enough to have an unpleasant experience, from making claims to adding policies. Questions get answered, things get done, David makes insurance easy.

Jackie Sanchez team was amazing, helpful and knowledgeable I thank them for all there help and support

I absolutely love the staff and the services I have. I originally had just an auto policy and went in one day to pay my bill and one of the insurance agents asked me to sign up for renters insurance. I didn’t want to but once he told me that it could lower my monthly payment I decided to. It decreased my monthly payment about $ 10 a month.
Then a year later my neighbor decided to be an arsonist and burn his apartment which damaged my apartment making it uninhabitable. My apartment complex only wanted to pay for a hotel stay long enough to clean out the apartment under the fire gutted apartment that had severe water damage. I didn’t want to live there so I stood at an Extended Stay and my fees were covered for over a month.
I would hate to think what would’ve happened without this policy. If I could say anything I would say get RENTERS INSURANCE!!! Items that were damaged by the fire were replaced, and my apartment complex was not held liable to replace it. This was the most stressful time in my life but it was such a blessing in the end. I will always have renters insurance no matter where I live.

I was looking for a good place to put some money into a life insurance account. I went to different places including some local banks and no one really pay attention to my needs and what I was looking for. Its like they just wanted to take my money and not really explain what I was really getting into. A friend of mine mentioned this office, their different products and most of all, the service he received at this location. So I went there to try it myself and from the moment I stepped in. I felt welcomed. They listened to my needs and gave me different options that would suit my lifestyle, goals and current situation. It was like someone was finally listening and paying attention. Even the boss, manager or owner (i think) came out of her office to make sure everything was ok and gave me different options. They really made me feel at home and I feel they are taking good care of my money.

I am so impressed with this office, the agents (staff), coverages and service. No joke… I saved so much for switching. I am BEYOND SATISFIED!
I thought I had the cheapest FULL CVG on my car and yet when I came to this office I was proved wrong. I have two cars that are covered now with less than I paid for one and yes… It’s full CVG. The staff and agents are knowledgable and they have so much to offer.
I have referred so many people here who are happy with this office and the coverage AND service they received.
Jackie and Claudia are so warm, patient and helpful. I’m glad they helped me save and helped me understand my policies as well as offered additional coverage for home that I never thought I would be able to afford before. Thanks so much (if you get a chance to read this).

Terrible terrible terrible. Emails, phone calls, cases, pleas for help. I never chose Jackie Sanchez; my old SF agent (who was amazing) left the company and I inherited this person. With whom I have never spoken. After several attempts.
I have no idea what she is paid to do, it’s befuddling anyone can make money being as incompetent and awful at her job.

Worst Experience Ever! I could go in to detail on how bad this office is but I will give a few examples and let you read the other reviews.
1) No one answers the phone
2) Is there an agent at this location, really? Strange I’ve only delt with an assistant.
3) Why can’t I get a call back, from the agent? Are they using her likeness and Lic number? Does she exists or is she a figment of our imaginations?
And drum roll please…
After jumping through hoops and going through the insurance process for over 4 months! I get a letter from corporate that my insurance policy was decline as it was incomplete. How is that possible since I made two payments? More importantly why was I never told?
Answer: The «assistant» DAVID never followed up with underwriting on a document they needed. After getting in contact with the underwriter I learn they had the document for over a month but NO ONE at Jackies Office called to follow up.
Imagine going for months thinking we are insured and NOT after all of that back in forth.
Here’s your cherry on top:
Your phone will ring off the hook! There automated system calls non stop to ask you for items you already sent them. So frustrating!

I have been a state farm customer for a few years however the branch I signed up with (& had great service from) was absorbed by this one. I do not know how this place has stayed around. I have been trying to get a quote on insurance for a second home I am buying for almost 3 weeks now. Not once have they called me back when they said they would, my escrow cannot close until I get this insurance & I just wanted all my policies to be with one company. No one calls you back, Jackie Sanchez is impossible to get hold of, if this is what they are like when I’m trying to give them money & business I can only imagine what they’d be like if I was trying to make a claim!
Btw– you can change your agent by sending an email through state farm’s website, as I’m about to do, right now.

I’m a current client, and I hopefully won’t be for long. This place is HORRIBLE.
No one returns phone calls. When you do get someone on the line, no one knows anything. They say «someone will call you back within the hour.» No one ever calls back.
They’ve had serious problems with my policies for several months, and no one seems to care. I’d know if they cared if someone would answer the phone (someone competent, that is).
Avoid this branch like the plague. Hopefully they’ll go out of business soon and all find other jobs where they can be inefficient and unhelpful.
Thanks for nothing.

Very bad practice. One of the agents gave a low price quote but after I received the bill the price increased a lot! Tried to cancel the policy through phone and my credit card still get billed after a long time. Never ever buy insurance from them.