Sleep Number

The Sleep Number Bed may be ok (we don’t know because we are currently sleeping on the WRONG SIZE bed that was delivered to us), but the Customer Service is HORRIBLE as others have reported. We visited the CULVER CITY store before Christmas to see and try the bed since Bill Handel on KFI is always talking about how wonderful it is. It is comfortable in the showroom however, its not cheap. We left the store before deciding and they continuously called us, of course, until we finally decided we did want to purchase a California King mattress. Once the order was confirmed as a California King, that we wanted delivered before Christmas (which they could not do – so they said it would be delivered the day after — ok…) we did not hear from them again until they delivered the sheets — to the incorrect address!!! MY OFFICE!!! Can you imagine? The salesperson was given my business card AND the correct delivery address, but sent the order to my OFFICE address instead of my home address. Finally got those sheets redirected to the correct address. This was sheer incompetence.
Then we did not hear from them until until right before they were to deliver the bed. It arrived with 2 very competent delivery guys, I must say. The bed takes more sophisticated assembly and the guys seemed very experienced. As soon as they started assembly, something seemed fishy to me. The size looked incorrect. Once they brought in the mattress, it was clear to us ALL that the size was incorrect. Im a real estate biker and do lots of home design and staging so I know sizes well. Our receipt clearly says we ordered a California King, and they delivered a Eastern King (shorter and wider), which did not fit our box spring. We were livid and the delivery guys were even disgusted. There we were with the wrong mattress delivery and no other mattress to sleep on the day after Christmas. The guys called immediately, but of course they could not reach anyone as it was 8PM at night when they were delivering and the plant where they manufacture is in the Mid West somewhere, and closed. The guys left the incorrect Eastern King mattress that does not fit our bed so we would have something to sleep on — its too wide and because of how we sleep, is very uncomfortable since the width is larger than the mechanical box spring. – its out of balance. We have YET to hear from Sleep Number regarding delivery of the replacement except for an email confirming AN INCORRECT DELIVERY ADDRESS AGAIN!! They intend to deliver the replacement bed TO MY OFFICE ADDRESS!!! They still have not corrected their database since the mistake with the sheets! — and of course we paid in full, so they have all of our money!!!
I called the culver city store several times and the manager was nice but told me he has no control over deliveries and delivery dates so could not tell me when we would receive the bed but would try to correct the address. He was apologetic, but did not call me to reconfirm the correct address. In my opinion, the mistakes started with the address at his store, and continued to the factory with them sending the wrong bed (size was written correctly by the sales person as California King, but she used the wrong delivery address— she used my business card address instead of the delivery address that we gave her and which she had written down — stupid – beds don’t get delivered to people’s offices…) They told ME to call the factory again and find out. I told HIM to do that and call me as I was having no luck. He returned my call and told me unfortunately he still had no date for delivery and said Sleep Number would call me. Of course they did not return any of my calls. I sent 3 customer service emails to the email address they show on their website, and got worthless replays saying someone would get in touch with me or I could call. Still no date with a correct address for delivery. It has now been almost 2 weeks. We hope the bed is great when it arrives, because they have NO respect for their customers.
Keep that in mind if you intend to purchase a Sleep Number Bed. There seems to be a Customer NO SERVICE policy. Another «take the money and run» outfit. How could a company be so stupid as to deliver the wrong size mattress when it was plain as day on the order form, then with the incorrect address, intend to deliver it to someones office (yes, an obvious address of a real estate office — come on!!!) It’s such poor customer service. Many company’s just do not care about us anymore, but now we can report it to other consumers and you can make an informed decision regarding who you want to do business with.
Mayybe it will be worth the inconvenience if we ever receive the correct bed, but at this point, I have a very poor opinion of the Sleep Number Company and how they treat their customers who spend thousands for their bed!!!

THE POSITIVE: My husband and I sleep very comfortably on it. I no longer wake up with back pain and stiffness. The bounce from my very restless sleep partner is 99% eliminated — big plus for me. The mattress is lightweight, making it easy to change the sheets. Yes, it’s a glorified air mattress, but it works for us. We bought the least expensive one, the C2, which has the thinnest cushion on top, but I added a mattress topper I already had (Saulo, our sales rep at this store said many people do this to their satisfaction), and we’re very comfortable.
THE NEGATIVE: This mattress, unlike other kinds, is operated MECHANICALLY. Which means it can have mechanical problems. I wish I had read more reviews on other sites to learn how prone this bed is to such problems. My side of the bed has been deflating continually while I sleep the last week or so (we’ve owned the bed for 4 months.) SleepNumber expects you to be your own technician, (they charge $ 180 to send one to you), meaning we had to take the mattress completely apart and switch the hoses. This is listed in the assembly guide, so apparently it is a VERY COMMON problem. We did that, and still my side deflated so badly, I woke up sunk deeply in a big hollow this morning, with a very intense, stiff backache. After waiting nearly an hour, I finally got through to a customer rep, who diagnosed the problem as a leaky air mattress. They are sending me a new one to arrive in 7 – 10 days, which means I’m sleeping on the sofa during that time; that’s in addition to the many uncomfortable nights I’ve already had. No compensation for that from the company. I was told there is no charge for the new mattress, as if I should be grateful, but I really found it insulting. Now I worry that deflation and defective parts are problems I will be dealing with continually.
So, I have mixed feelings about recommending this bed. When it’s functioning properly, it’s great. I advise readers to check out all the reviews online, pro and con (unfortunately, their are lots of cons, which I didn’t read before making the purchase), and come to an educated decision.

I’ve just had the most bizarre customer service experience EVER. First let me say that we were very pleased with all of Saulo’s help. We went in on a weekday just to get the scoop on Sleep Number and get an idea of pricing. He spent an hour showing us all the products and making recommendations. We went back the following week to make our purchase and even added the upholstered bed frame to what became a $ 5500 order.
From the start we made it clear that our guest room is under construction and we would wait 6 – 8 weeks for delivery. No problem. Well no problem until the scheduling folks started hounding us four days later. We explained we are under construction, our old bed is going to the guest room, can’t accept delivery of the new bed yet, and by the way foreign visitors arrive Oct. 15^th so one way or the other we will have the bed delivered no later than Oct 14^th.
First I was told I was voiding the warranty on the bed I didn’t even have possession of because «it is on the dock, wrapped in shrink wrap and it can’t stand on end for more than 30 days or the foam is damaged». Wait a minute, the bed has like a 20 year warranty, what do you mean the warranty is voided if we don’t take delivery before 30 days? She told me I had to CANCEL THE BED AND REORDER WHEN WE ARE READY. Seriously? Called Saulo and he sighed and said don’t worry about it, just call him when we’re ready. Fine.
Except not fine. Got a phone call the next day from scheduling insisting we had to cancel the order if we weren’t ready for it. Asked to speak to a supervisor. Told her my story and she said let me transfer you to someone who «handles» this type of issue. Next person had the same story about 30 days, dock, foam. THEY CANCELLED THE BED ORDER. Told me I could call back two weeks before I was ready and they’d reinstate the order with all the associated sales prices.
That has got to be the absolute dumbest thing I’ve ever heard. They’ve never heard of a pending file? So they’re going to cancel the sale and hope that no emergencies come up causing me to re-​think my purchase, that I don’t see a sale flyer from another bed store and continue to shop for a bed for us or just buy an inexpensive bed for the guest room that gets used a few times a year, that no buyer’s remorse in general sets in, and that I’m not pissed off so much by now that I just say screw it. I was already wavering on making the purchase at this time because of the construction expenses we have. But my husband was all, you’ve been wanting this for a long time, I don’t want to buy a bed for the guest room and then have to buy the Sleep Number later anyway, let’s go ahead and do it now.
Honestly, I think chances of me calling them back at this point are only about 20%. All it will take is a car repair, a construction glitch or a home maintenance issue to make me decide my $ 5500 is better spent elsewhere than on a new bed when our old bed is just a bit on the soft side for me, but more or less fine.
Oh, and now I’m wondering if the bed is coming from China with all the talk of «docks». Never occurred to me to ask where they were made!

I went in to purchase a new bed because I have horrible back pain, I am in pain ²⁴⁄₇. After talking with «Mo» who was amazing! I am now a happy owner of a sleep number bed.
Words can not express what an amazing job «Mo» did. He explained everything and never did he try to up sell. In my option this store is great but «Mo» is simply amazing!

We finally got our bed today, but not all the parts are in the box! It’s truly amazing to me that after all this time both the side foam border walls are missing from the shipment. Now I’ve removed my old bed and cannot set up my new bed. Who knows how long my wife and I will need to sleep in the guest room until they deliver the remaining parts. Every single step of the process has been a horrible failure! It is hard for me to imagine at this point how they can manufacture a quality product (not that I could tell yet). I suppose tomorrow I will try again to get customer service and hope I reach someone competent…
Update: It was frustrating getting the bed and it took more than a month, but having slept on our bed a few nights now I can say the bed is great.

This is my first ever Unilocal review, but my experience was so awful, I want others to avoid my woe. First of all everyone at the Redondo Store was truly delightful — it’s the product that is truly awful. We got a memory foam top and it has continued to «out-​gas» a horrible oder for 5 days now. After several phone calls to customer service, I’m basically stuck with this horrible smelling bed in my house. They said they couldn’t replace it for two weeks OR schedule it to be removed. I can’t even walk into my bedroom without being overwhelmed by the fumes. After paying nearly $ 6000 for this bed you would think the product would be wonderful as would the customer service. Please avoid buying a Sleep Number bed and save yourself many woes. Also, they sheets are terrible as well… unless you like to iron after every wash. For the time being I’m sleeping on my sofa while I figure out what to do with this «monster» in my home.

Went in and wanted (back in march) to spend no more than 2000 and that was my max. Laid one two beds and liked the adjustable option since I have back problems. The sales lady said this would help and all this other stuff. Told her I would take this one and I was supposed to have gotten a discount since there was a promo going on. When I got to the register I asked again about being able to return the bed if it doesn’t feel as comfortable at home as it does in the store. She told me each time I could. I had 60 days to return I believe and when I got it home the first three nights I thought it was just having to get used to a new bed, but weeks went on and nothing good was coming from this 4700 bed I bought.
Yes I said 4700, how it got to that price I have no idea but it did. Can’t blame anyone for that since I didn’t speak up. I was caught up in wanting to help my back get better and testing out other beds. Then we went on to looking into things for my parents who also have this bed. So beware don’t be distracted while your at the register. What I did know she said for a fact was that I can return the bed but it must be within the time frame given.
I did in fact call to return the bed and was told by a customer service rep that I could not return the bed because the one I bought was discontinued So I would only be able to return part of it. Needless to say I was stuck with this pos bed that has done nothing to improve my back. I tried every damn number imaginable and have not had a good night’s sleep since I bought it.
The bed makes me sweat like a whore in church. No lie I’m not a sweaty person but this bed does not breathe well and was told that after the fact never before. I’m a pretty smart buyer, but that day I had sucker written on my forehead and just wanted something to help ease the pain. Just created more issues. I would not buy another bed from this sleep number store or company because I have called and left messages for some one to call me back but never got a response. Bad customer service all around.
Beware and research about any of these types of beds and how breathable they are, not just sleep number. Oh a nd btw if anyone wants to purchase a slightly used sleep number adjustable queen size bed I owe 3700 on it and will sell it for that haha… no seriously I’m about to put it on Craigslist lol

Random Sunday came into the store 8÷3÷2014 with my 2 year and 4 year old. I was not acknowledged at all until sales rep seen my 2 year old climb on top of the bed only to be greeted with an stern «How may I help you» Instant reaction of 0 to 100 really quickly. Because I know the only reason you came up to me was because you saw my kids climbing your bed RUDE! I asked what type of pillows do they have and are they gel.
The sales rep instantly stated «They are gel» Ok lady you think A) I don’t have money B) you are stereotyping me because my kids had on pj’s and I also had on lounge wear C) you choose to stand beside me to watch me instead of insist with the other 5 customers who walked in behind me. How about you go watch them and stop stereotyping people and no I will not make a $ 200 pillow purchase
How about you do your job cough cough sell sell and sell lady all you had I’m a customer the nerves of people
FYI I work for an legit attorneys office in West LA! So racially motivated its not even funny. Due to the kids being present I refrained from letting you have it! It’s ok I called your main office. Thanks to rude blonde lady and the guy she was with I will not purchase or even walk into this store again in 2014 and by a sales associate gots to be kidding me
Will not be returning !!!

I honestly had zero intention of buying a sleep number bed when I suggested to my girlfriend that we walk into the store and test out the different models.
My friend and I walked in about 30 minutes before the store closed and the gentleman working was so very helpful. The Sleep Number employee asked if either of us had slept on a sleep number bed before, both of our answers were ‘no.’ The employee quickly jumped into action and had us lay down on their base model which would also test out our pressure points and determine where certain areas of your body might hurt from sleeping on the wrong bed. The employee was right the areas that showed up in the ‘red’ were areas that hurt on my body the following morning. The employee even has us test out the bed on our sides to see the pressure points. Following this demonstration the employee figured out what our sleep numbers were, I was a 40 my friend was a 45.
After testing out the base model the employee took us around the store and had us test out several other models which raised your upper body and your legs in case you want to read or watch TV in bed. Finally the employee took us over to the i8 which is the top of the line bed and turned on the massage feature, the i8 also comes along with all the bells and whistles (i.e. pillow top, temperature control, raise head feature, raise feet feature). The employee broke down the pricing and the 25 year warranty. Explain how if anything including the remote went bad in 25 years it would be replaced at no charge. During this entire time the massage feature was running. The employee’s speech last about 20+ minutes. I have to tell you when I finally stepped off that bed after 20+ minutes of pure comfort and getting a massage I was sold.
I dig everything about the professionalism and thought process that went into making this bed and all the accessories that go along with it. They even thought of a ‘smart tag’ which means it is a little tag on your fitted sheets that lines up with a certain area of your bed to eliminate the fumbling around of trying to figure out what corner fits where.
The price was a tad steep but all in pillows, sheets, delivery, installation and hauling away the old bed the figure rang in with tax just under $ 6,000 which is not too bad. When you figure you will not need a new mattress for the next 25 years and will be sleeping in pure comfort for $ 1.52 a day and to me that is a no brainer.
I left the sleep number store $ 6,000 light in the pockets but to me it was well worth every penny. If you are honestly looking for an amazing night sleep look no further than the Sleep Number store. I was shocked what a difference I felt immediately from just laying on this bed for 20 minutes.
If you are a surfer like myself look into this bed. Those minor aches & pains from yearssssss of surfing will slowly slip away.
There is no question they have earned a customer in me for life=)
If I gain a 1,000 pounds and never want to get out of bed I am blaming Sleep Number.

My magic number is 30!
My wife’s, 40!
No, these are not our ages, our favorite numbers or our waist sizes (I wish I was a size 30)! These are actually our sleep numbers.
Now, this review is NOT going to be about our new Sleep Number bed, which happens to be the most comfortable bed I’ve ever owned, but a review about the store where we purchased our marvelous mattress.
This Sleep Number store is located on the first floor of the Galleria Mall, in Redondo Beach. This small store has a bunch of different Sleep Number beds on display and also a large cubby holed wall full of their different pillows, sheets and comforters.
Right when we walked into the store we were greeted by Randle, a super friendly associate who gave us all sorts of useful information about their hi tech beds. Randle even took us over to one of their display beds, which he had us lay on, and demonstrated how a sleep number bed works. Randle was so enthusiastic about the product he was trying to sell.
Well, after very little debate we decided to purchase a Sleep Number bed. They have lots of great financing options available. My wife and I went with their queen size Classic Series C3 bed with no interest for 18 months. Because of the technology, all beds have to be installed by their techs. In the end our new bed, with installation, a pillow top mattress pad and two brand new pillows came to about 1600, which is not bad at all. Also, the bed has an astounding twenty year warranty. Ain’t that somethin!
My only problem is that everything has to be shipped to you, even the pillows and mattress pad, nothing is kept in store. I found it strange that our bed was installed before we even received our pillows.
If you’re in the market for a new bed then I highly recommend stopping by this (or any) Sleep Number store and get a demonstration. These beds are truly like sleeping on a cloud.