Sprint Store

I love this store and I always have a great experience here. Everybody is so sweet, including the manager. I came in to purchase a new iPhone 6 and because I had to jump through a few hoops and I had so many videos and photos that it took forever to transfer from my old phone to the new one. This crew was so patient and I was there til 9pm. They close at 8 pm, and helping others, I had so much fun with these guys laughing and chatting while we wait that I couldn’t give them anything less than 5 stars. Wish I could give them more!!! I will be back for sure… great job management!!!

I had a horrible experience at the Manhatten Beach store and was directed here by the sprint rep that i spoke to on the phone. These guys totally turned it around for be. Jesus helped me out and he was amazing very quick and professional. Thanks jesus

Came in to check if I could update my phone yet. Only person working there told me he’s only been with the company for a couple of months so he couldn’t fully answer all my questions… fair enough? But before I was finished with him he pulled out his phone to play a game. I don’t experience very much unprofessional customer service so it trips me out when it does happen. I called the guy on what he did and said it wasn’t cool.

Horrible Service. My wife and I both felt we were being scammed! Dishonest and very poor business transaction. If you decide to go with Sprint visit a different branch!
Shop online first and know what you should pay before entering any store especially this one!

Went here to get new phones and worked with Christopher who explained everything so clearly and was super fast. I forget the other gentleman who helped him out but he was also super nice and very knowledgeable. I talked to other stores that were terrible and no help at all! Would highly recommend this store if you live in the South Bay!

They wont sell you an iPhone unless you buy 2 accessories with it (charger and case). I called sprint corporate and they assured me this isn’t standard practice, if they have the phone in stock, they should sell it to you without forcing you to buy 2 accessories.
They disguise/​justify it by calling it a «bundle package», don’t fall for it. Buy your phone at best buy instead.
People will continue catching on to these cheap tricks and just take their business elsewhere over time. congrats guys.

Sprint store customer service is so terrible that it has convinced our family and friends NOT to go with Sprint anymore. It involved both the Torrance and Redondo Beach stores.
It started with our wanting to obtain a mobile hotspot. The Sprint online customer service recommended Netgear 341U USB Modem. We contacted the Redondo Beach Sprint store and they say they have it. When we go there, they say they have to check because they usually fulfill online orders instead. Wow that was the first red flag right there. But we wanted the product and overlooked this discrepancy.
We bought it and took it home. The next day, we tried to install it per the instructions. The modem showed a little screen to have us go to smartmodem so we did. But the computer screen said there was an error for failure to launch the site. We tried many times but no good so we took a picture of it.
We phoned the tollfree customer technical support line. They tried in vain to assist us. They then scheduled a Sprint in-​store appointment in Torrance for us to get help in person.
We went to the scheduled appointment at the Torrance Sprint store and after ten minutes of waiting, an employee came up and asked what the problem was. We showed the modem and described the problem thinking it was odd they did not know about it because after all the toll free customer support scheduled the appointment. We were told to come back an hour later because the technician was on break. So we did that.
When we came back, we were told we would be called. But we ended up waiting an additional 35 minutes. In the meantime, an elderly woman came up and said she was a Sprint customer and was there to get her phone fixed. But she said she was made to wait a long time.
Finally, we were called and was asked what was the problem again. We explained it again. The staff person took the modem and came back saying he thought we liked watches. When we asked what does that have to do with our problem, he said well they have this new watch they can sell us that has email capability. We said no thanks we need to get this problem fixed. He said there are better modems and asked why this one. We said Sprint online recommended it. He eventually took us to the tech person. He looked at us in puzzlement so the first staff person showed him the error message picture on the phone. This so-​called technician then asked us WHAT DO YOU WANT HIM TO DO ABOUT IT?
Dumbfounded, we took the modem and left the store. No employee said sorry for the inconvenience nor said goodbye. In fact, when we first entered the store, no one greeted us either. The Sprint store would rather have the customer just disappear for all they cared.
Needless to say, we were quite disappointed. So we went back to the Redondo Beach Sprint store. We explained the problem. The employee asked if we brought our computer which we said yes. He took the modem and showed it to an employee named Mark. Mark said just have them install it like he could not be bothered with us. Well if we could install it, we would not be bringing it for help. So we showed the error message picture. He got quiet, and we stood there for over 10 minutes with no explanation of what was happening. Finally, Mark came back and just slapped the modem back on the computer. He did not explain anything so when we asked he said just start using it. So we asked should we try it and see if it works? He said go ahead and insert it in the computer. We noticed that the megabyte usage meter came on but it showed less than what we paid for. When we asked, he said that was the time needed to download the updates. So we don’t get the full use of the megabytes allotted. Then he said we have to wait for a while for it to be able to be used. We just looked and said this does not seem right at all. If something is still wrong with it, we will have to come back again and waste more time. So we asked to cancel and for a refund. He said fine but will have to charge $ 35 restocking fee (even though the receipt says «may charge»). We said we got nothing out of this and we don’t know if it will work for sure. He said if you want to cancel, you need to pay the fee. Get this: Sprint charges about $ 33 for the modem with a 2 year agreement, but then this unhelpful dude charges $ 35 restocking fee to reach into your pockets and take your money anyway. We said we don’t feel we should keep Sprint service either then. He shrugged like who cares.
So again we experienced another awful Sprint store waste of time. They don’t care nor value the customer. The moral of the story: Stay away from Sprint. Our colleagues and associates will also be informed to avoid Sprint.

The customer service is TERRIBLE !! I called one of the Employees named Dominick because I wanted to exchange my Iphone 6 for a 6 plus, he told me he could do it and to come into the store to exchange it. When I got there I waited for about an hour for him to help me and as soon as I walked up to his register he told me he couldn’t do it and to go back to the store I bought it from. Mind you I explained the whole entire situation to him over the phone. I would NEVER EVER do business with them ever again !

People say it’s always a terrible experience to go to a phone store and deal with the staff. I recently visited this store in the galleria and it was a wonderful experience, a genuine concerned and experienced staff and everything went so smooth. Cory kinman and Daniel Smith were extremely professional and caring. If you are a Sprint customer and you need any kind of service with your phone plan or phone. Trust me when I say they’re the best hands down!!! Thank you guys.

My last time in the Sprint store… They lost a really loyal customer today. After nearly six years of being happy with them I can’t believe after everything I’ve gone through to take care of this mistake that THEY made, they are going to let me just leave, and not get any of their money. Collections? Please… I’ve always paid my phone bills. But, you can get in line if you think you will ever see a penny of that. When I go to T-​Mobile, who pay off your previous bills when you join up. I’m going to tell them to not give them a penny. Yes, out of pure spite. It sounds stupid, but my feelings are actually hurt after all of this. Loyalty means something to me. Thanks for having your loyal customers backs Sprint. I won’t give them one star because the staff at this store is always helpful and nice. And it’s not their fault. Well, it is one of their faults. But, he no longer works here. And, it was an honest mistake when he made it setting up my new phone. He just misunderstood something. Drew Brown in particular has always gone above and beyond to help me with any problems or issues I have had over the past few years. I would say if you come in just ask for Drew and tell him I sent you. But, I will not be recommending Sprint to anyone anymore from here on out. I have dealt with escalations, accounting, management and everyone in between. I have had to take days of work. This costs me money and time which I can not afford to give up. And every time, I have to start over and explain this extremely complex story to every person I get transferred to. I can’t believe this has all been a massive waste of my time and money. I’ve never written a letter to any corporate entity for any matter. I will be writing Sprint though. A little help for a loyal customer isn’t much to ask. This entire situation is not my fault. Not cool Sprint. Not cool at all. Now, we all lose. So, in closing, if anyone wants to buy a three month old iPhone 5c that has been well taken care of and in a Lifeproof case the entire time, or an iPad mini, just let me know. Both in EXCELLENT condition. And as I said, I can’t fault the staff here at this location. They’ve been very patient and very helpful throughout this ordeal. It’s Sprint finance, escalation, and the people I will never see that are forcing me to walk away. Thanks for all the help over the years Drew. You are the man. Anyway, so… You can iMessage or FaceTime me if you need me. Other than that I’ll let you know when I get my new phone set up. Thanks Sprint…

This place is awesome! Employees were amazing. I got a great deal on a iPhone and a free tablet. Go to this place and ask for the Store Manager! He was great. Best cell phone experience ever. I finally found friendly experts!

WORST MANAGER EVER! I was with LA Cellular and then AT&T from 94 to about 8 years ago got tired of bad service and and switched to T-​Mobile. I had no contract with TMobile and was happy with my Samsung Vibrant Galaxy but have been sick and wasn’t able to deal with buying a new phone or updating. My brother went to add me to his family plan with Sprint and he bought 3 new I phone 5 S and all the trimmings.(a lot of cash to fork out). He brought my old Tmobile phone in for me to switch contacts, and got it all done as an X-​mas present so I would be on an I Phone like the rest of my family. (Husband and child are on AT&T and I did not want to use them again due to poor service after 12+ years of being a loyal customer). So– I don’t change phone companies lightly. My brother brought me the I phone as we were leaving town for the holidays right before X-​mas. I went in the day we were leaving to buy expensive headphones ($ 199) and a lifeproof case to keep my phone safe. As I was ringing it up I asked if I was able to return the case if there was any problem after I returned from my trip. Drew Brown — a helpful staff member and «retail consultant» remembered my brother and his big purchases and where he works and said «It’s a 14 day period to return for money back BUT «I WILL honor it since you will be out of town and as long as it’s not 6 months later and thrashed I will get permission and return if needed». I said thanks, bought the case $ 90 bucks with tax and best headphones they had. I got back from my trip after new years and had 2 days left on my 14 days but got sick and had to get my treatments after trip. I was STUCK in bed and could not get there. BUT I was not stressed as Drew had given me his word and I TRUSTED him. I went in there early this week as soon as my health was good enough and asked for Drew. The Manager Cristina Perez said «I can help you — What’s your problem?» RUDE! OK I politely explained that I had just been to the Apple store for them to fix my phone which was not responding correctly on touch screen and they pointed out that my Case was DEFECTIVE (their words).I looked and sure enough the tape on the Lifeproof case was stuck half on the back of my NEW I phone 5 S and half on the case backing. As soon as it was out of THAT case it worked. finger prints, apps, I could dial a number use Siri etc…(oh joy! a phone that responds)…not a lot to ask for. Of course apple blamed Sprint and said I needed to buy one of their Non defective cases or buy directly from LifeProof. I bought the one at Apple since I was already there for hours and they said it had a better warranty.
The Manager Cristina Perez said «Drew Can’t refund that as you are past your 14 days. I am happy to give you another case instead». I said he PROMISED me — he told her he did as well and spoke to her– and I explained what happened as did DREW. She was snide, snarky, condescending, nasty and not concerned with customer service at all. I told her she was going to lose 3 Iphone accounts and 2 I pad services if she did not honor the promise made. She said she had the authority to do it but would not. She was basically power tripping. As I stood there feeling sicker and sicker and needing to get home. I called my brother and he said forget it I’m cancelling. I did speak with Kameron Anderson Retail Consultant and he tried to help. Cristina the so-​called manager ran into the back room once I started calling her out on her RUDE and dishonest behavior and «took her lunch» at about 4pm until I left almost 2 hours later she still was hiding in back! Cristina made it clear she could care less how many customers she lost and she had all the POWER LOL! I finally took the trade out case and left out of frustration and exhaustion and will NEVER go back to this store or SPRINT unless she is gone. I was a retail manager myself for years in college and I know how to treat customers. Basically rather then refund me my $ 90 bucks and not force me to go back to Apple and stand on line to return the other case I’d already bought (they would have been credited by the manufacturer anyway) She would rather SPRINT lose hundreds a month in services paid and 3 new I phones still in the return period than be a decent person and honor the promise made to me and credit me back. So her numbers would be up and screw Sprints overall numbers for services. Well, I spoke with TMobile and they are more than happy to take me back and add on my other 2 family members as well and both I pads. No contract. $ 300 per phone or line to buy us out of our SPRINT contracts (which I did not want anyway so I’m glad) and $ 350 toward the IPhones from TMobile. They also have monthly payments but that cheap we just pay up front. Thank you TMobile, and Goodbye SPRINT. BLAME Cristina Perez bad management PERIOD. Unacceptable. STAY AWAY! Sprint get rid of this manager.

Be careful of this store. I asked to cancel my insurance but they ended up adding insurances for all my 5 accounts for all my family members. You should always check your receipt otherwise you wouldn’t know what they can do to your account. I also purchased device and paid for but they said it is out of stock and will ship within 2 – 3 days… Never arrived for the holidays. Still waiting after 2 – 3 weeks. But they would not refund the money and the manager name Christina P. can not give me a call back after I tried to contact her many times… They do not know anything about customer care. Try other sprint store or change your carrier to other company.

This place is fucken wack!!! They don’t accept payment over the counter and also on the kiosk machine does not accept credit cards! Plain stupid!!! And they still want to charge $ 2 fee to use it! Won’t ever come back

This location has stepped up their service, probably because they have a new manager. My first experience was terrible: I was erroneously sold a phone without international capability the day before I left the country, and I didn’t find this out until I was on my way to the airport. Upon my return, the entire store was extremely helpful. I upgraded to the correct phone and I couldn’t be happier. They did everything they could to help me out. Thanks, Navin, Marvin, Ana, and Elias!

This location has definitely stepped up their game. I went in to fix my mom’s phone and they had insanely prompt service. Other people came by to make sure someone was helping me while I was waited on the associate to come back with my phone. They were able to fix her phone that night, but we didn’t pick it up until the next day. They did everything in their power to fix the phone for free and they succeeded! I will definitely be back if we have any other problems.
We mentioned that we had received really poor service at the Torrance location and the employee said he’d heard that before. Stick to this location if you want your phone fixed the right way the first time!