Big O Tires

I needed new tires so stopped at Big O. Alberto came up to me immediately and was very friendly. I have a Mini, and the tires they had in stock were each $ 112 (Bridgestones). That seemed like a lot, and the cheaper ones ($ 55) would have to be ordered. But I was in a hurry and was worried about the baldness of my tires, didn’t want to risk having one blow out. Alberto gave me $ 50 off the total, so it came in around $ 240 for two tires, tax and the labor. Truthfully, I don’t know if that is a good deal or not. I know I could have bought cheaper tires but at least these are Bridgestones. But I got in and out of there in 45 minutes, and I appreciate the friendly and super quick service, so it was fine with me.
I had been to this same Big O years ago, when a tire blew out on my mom’s car, and this was the first tire shop I could find. It was extremely early in the morning, and I had a presentation to give in the East Bay. I remember the guys there basically opened up shop early for me and got my tire replaced. Even though I had called and told my work I would be late… I wasn’t.
So that’s twice that this Big O came through for me, and I appreciate it. As for pricing… well, in emergencies it’s more about the service than the last $ 10 you might have saved.

Today was my second time being helped by Israel. Both times I was greeted by him as soon as I walked in and he was extremely personable throughout both visits as well. I went in today because the tire alignment felt off. To my surprise, Israel remembered me and remembered that I had semi-​recently purchased two new tires here. He told me that they would check it out and charge me if it ended up needing to be adjusted. Sure enough, it was necessary, and while no one (I think) enjoys spending money on these types of things, Israel made it a less awful experience by explaining everything and helping me realize why it would save me in the long run. The way he approached the situation made me feel like I was being helped out by a friend, not talked to by a sales person.
Unfortunately, I didn’t get the technicians name, but he is also great despite the minimal amount of direct interaction.
The next time I have to visit Big O Tires, I’ll definitely be making sure Israel is working beforehand!

It’s never a good day to get a flat, but Alberto was cool af. He explained things clearly, let me know all my options and helped me cut down costs as much as possible b/​c I told him I have a kid coming soon and the budget was tight. Considering the mileage on the other tires, replacing all 4 tires made the most sense especially with the «Buy 3, Get 1 Free» deal.
He said the car should be done in a hour and a half. I’ll report back if it takes longer than that. So far, I’m happy with my experience.

More than just a Tire Shop…
Skeptical at first, but pleasantly surprised by the work that was performed by Big O! Recently had an issue that required the need to replace my CV joint and strut on my truck and whilst doing so decided to have a lift kit installed by Big O.
Able and Chris were both a tremendous help and reassured me that although they don’t specialize in this work they could handle it and would be just as good as good as those places who perform and overcharge for this work.
Pricing extremely reasonable and work was completed in 2 days. CV, Lift Kit, mounting and balancing tires and alignment. I couldn’t be happier with their staff and the customer service received!
Thanks guys for all the hard work and attention to details!

I got a flat tire yesterday and out of all the places I had contact with, even other Big O Tire stores, I received the best service here. What makes this even more awesome is the fact that my flat tire happened in San Jose. I want to thank Craig, Alberto, and Abel for being caring, patient, understanding, and kind towards me. In addition, these guys took the time out to check the work done by the local Pep Boys and easy my concern about my tire’s safety. This is exactly why I drive from the West San Jose/​Cupertino area to get my tires serviced in Redwood City. This is also why I recommend getting the tire protection plan with your tires from Big O Tires.

If you show up 35 minutes before closing time with a coupon for an oil change, they’ll tell you it takes 45 minutes and that they have to start 1:30 before closing time. That’s with 3 bays open. Not enough money in it for them, I guess.
I can change oil in 30 minutes myself without a lift.

Getting a tire fixed on a holiday isn’t the preferred choice. We went to several others stores that were closed on Sunday. Craig was very helpful and the repair was fast and finished quickly. Thanks Big O!

Abel and Craig were super helpful and responsive to my time crunch. I came in with a flat tire. I’ve had those before, so I’m aware of the options and price ranges. Abel definitely gave me a lower price than most. Plus, I could only afford 15 minutes all in before I’d have to call into work to cancel a meeting. They got me in, got me out. No nonsense and respectful of my time. Thanks guys!

I’m finally giving a review because there is a guy at Big O that really knows his business. Rubin Velasquez has a sixth sense for car engines. He is honest and unassuming. He can listen to your car and know exactly what to do! And he doesn’t make up a bunch of issues to bleed you dry! I wouldn’t take my car anywhere else. Go see for yourself how honest he is.

Excellent service! These guys are so honest and best of all, QUICK! I went in to do a battery check, oil change, and filter change. And even better, they took my car as soon as I drove in! These guys will def help you get a better rate, their so friendly! I’m just so amazed! Special thanks to Edgar & Abel. Keep up the good work guys!

Called to find out if they can repair a tire which picked up a screw. They said no problem and it would be $ 35. I went right over and talked to the person who I spoke to on the phone. Once he found out what kind of car it was (2015 M3), he said, «you know this is no Civic or Camry’, so it’s going to be $ 45. I asked him why and he replied that their insurance is responsible if anything goes wrong, so they need to be extra careful. I’d hate to think how they treat ‘regular cars’.
I walked out and went to Firestone up the road who quoted me $ 28 dollars and stuck to it.

I was constantly being up sold and lied to. I walked in and the guy tells me that I need to pay 80 dollars for synthetic oil, then when I brought in the owners manual which had no recommendation for synthetic he was like «Oh yeah I guess you don’t need to spend 80 dollars on an oil change». Then after the oil change they told me that I would need a new timing belt because mine was starting to show cracks. However, that was also a lie because I had recently had the timing belt replaced by the dealer, and there was no possible way they would have even been able to look at the timing belt because they would have had to take off a cover and other parts of the engine to even be able to look at it.
Horrible service! I will not use again.

Fast & friendly customer service. They had the tire I had been searching the entire Peninsula for at a great price!

I will never shop at this place again. I had a 97′ Chevrolet Blazer. I had to change my rear tires and was charged $ 450.00, which was a total rip off. On top of that one of the guys that consulted with me at the front desk said I had a leak, but I didn’t have a leak because I just had a tune up the month before. Anyway, I felt lied to and definitely was over charged for two tires. DO NOT SHOP HERE!

I had two tires put on my BMW and they gouged one rim in two places, broke a center cap, that fell off on the freeway and left my rims filthy! I would not recommend this place, not even if it’s just to stop and go to the bathroom!!! Stay away!
Now I need to have my time fixed and that’s going to cost me $ 200. + 25.00 for the center cap = never again!
If I could I would give it — 5 stars!!!

Don’t go there unless you want to be upsold on new tires.
Went there for a flat fix. Mechanic insisted that I would need to buy all new tires because my tires had small cracks in them and couldn’t be fixed without damaging the «integrity» of the tire. Went to CostCo to buy tires and the mechanic there laughed and said that my tires had at least another 10k miles on them.

Awesome customer service and the work completed in a timely manner…
I made several attempts to use the San Mateo Big O location (don’t go there). I was directed to the Redwood City Big O.
This location took my business without an appointment. The staff were courteous and knowledgeable. My car was ready on time and without issue.

Had a coupon for AC check.
Left car and get a call back an hour later saying the machine is broke.
They say when machine is fixed they will call me and reschedule appointment and honor coupon.
That was over 3 weeks ago.
Pathetic.

These guys want to charge me $ 50 to patch a flat tire. I went across the street to Beltran. They charged me $ 20, back on the road in 15 min.

Beware!!! they will service you with tires, but you may leave without your airbags. That’s right.
So I had my back tires serviced as I needed new ones and they said it would be about 2 hours. This was ok as I walked over to the Target shopping center and waited for a them to call. They called about an hour and a half later. I went to pick up the car and they had locked my head head rests in the backseat. I have a convertible and this locking mechanism is to protect in the event of a roll over of the car. Anyways I asked the guy to release the head rests bc it wouldn’t allow me to lift the top of the convertible. He couldn’t do it and mentioned to go across the street to the BMW repair shop. I was confused, but needless to say I needed to get to work and had no time to do so. And mentioned that I shouldn’t need to go over there bc I left you my car w/​o this issue and I expect to have my car back in the same condition as I left it with you. I also told the guy I will call back later and speak to the manager. The next day I called the manager back and he claimed that he had nothing to do with it and never came to a resolve. I was upset that he didn’t even want to look at it. Later that night my SRS light came on. I later then had a friend check it out and my airbags were gone. Those guys really made it look as if they really didn’t care to do anything for the customer but to steal and act stupid for their work. I wanted to sue their asses but refrained as I know they will eventually get what’s coming to them if they continue to rip off customers.