Chi Luu, OD

Really good experience — Dr Karen Cheng was very patient, very good at listening to my concerns and questions and her accuracy and proficiency in her profession is impressive.

Dr. Luu is hands down the best OD I’ve seen in recent years. I found her a few years ago when I didn’t have insurance and immediately fell in love with her bed side manner and sweet smile.
This year I was able to get vision insurance and decided to see an in network provider. What a MISTAKE! I quickly came back to her right away.
I have to say that she has gone out of her way for me in multiple occasions and I really appreciate that. I had a ballon pop in my eye at work (long story) and she was able to squeeze me in at the end of the day since it was an emergency. Luckily it wasn’t anything serious.
Doc, thanks for getting my prescription to me by email when I forgot my contacts at home! I was able to get my prescription filled in a little shop in Paris :)
Thanks a million! I was able to enjoy the sights in Europe!

I was due for am eye exam and new frames, (mine were literally falling apart.)
This was my first visit to this Dr., she is located in Costco, but it’s an independent office, and the staff aren’t Costco employees. They operate completely separately from Costco.
I found Dr. Luu to be friendly, pleasant, and highly knowledgeable.
My appts. were started on time, and didn’t take as long as similar appts. elsewhere.
She was very current on all the new kinds of contatcts and what could possibly work for my VERY dry eyes.
I would highly recommend her, and I’ll definitely be back.
Prices are VERY reasonable as well.

Had to break down and finally get reading glasses. I saw Dr Lui about a month ago and she was very nice.
She explained the process as well as an eye exam. After a couple weeks I picked up my purchased glasses from Costco. I had a little problem adjusting to the new glasses thinking they were a little strong. Dr Luu saw me again and actually lightened up my prescription a little to make me happy. There was no additional charge and she was very understanding to my issue.

They took me in on short notice. The staff is friendly and Dr. Luu was great. She surpassed my expectations by granting me crisp vision with a completely different contact lens. She made me feel like she understood my specific needs and made recommendations based on my lifestyle and vision needs.
I wasn’t expecting to be this pleased! Costco comes through once again.

small but clean and modern office. friendly front staff.
dr. luu has good bedside manner and does her best to cater to individual customers.

Before seeing Dr. Pham, I had never gone in for an eye exam (I know.), but had an eye irritation that wouldn’t go away. I reached out to Dr. Pham about coming in for an emergency visit. She gladly squeezed me into her schedule last minute. I expressed that I was a bit nervous as this would be my first exam. She was very gentle, personable and I quickly felt comfortable in her care. She was very informative and even went the extra mile of sending me additional information after my visit. I’m happy to say that my eye is back to normal!

I use to pride myself in having ²⁰⁄₂₀ vision.
I got older and the internet slowly controlled my life. I became addicted to it and all it did for me in return was give me bad vision.
It took me months to finally get myself to get to an optometrist. I was too prideful to go to one because I thought glasses were über dorky. It wasn’t until I had to sit in the front row of all my classes, and was still unable to read anything that was on the board, for me to finally get my butt to an optometrist.
This was after I no longer had vision insurance with my parents. So I did some research and found out that I didn’t even need insurance to get a reasonably priced eye exam at the Costco Optometry Office! I was a poor college student back then so this was a great discovery for me!
I highly recommend you call in for an appointment, especially on the weekends, since they can get pretty busy on Saturdays. I came into the office and noticed it was newly remodeled! The staff was veryyy attentive and helped my right when I got there. I wasn’t too interested in getting glasses and told them I just wanted to get contacts during that visit. Turns out they have a HUGE selection of different brands and most importantly, to me, they had COLORED CONTACTS! Woot!
I had very limited knowledge of contacts and mentioned to them that I knew a lot of people that wore Acuvue 2. They were kind enough to give me some trials to test out to compare their Acuvue 2 and their new and improved version, Acuvue Oasys. They also gave me a pair of grey contacts and hazel contacts to decide which color I liked better on myself. This was awesome because I was going to pay for these contacts out of my own pocket and I wanted to make sure I was confident in my selection. I was glad they gave me trials, since I probably would have just gotten Acuvue 2, since I didn’t know anything other than that brand. Their Acuvue Oasys is definitely a must! They are so comfortable and I can wear them from morning to night (yes, I know I’m not suppose to) with no irritation.
They, also, were realllyyy patient with my inability to put contacts on. It took me a while but thanks to their help and kindness to hold in their laughter as I probed my eyes over and over, I finally got them in before my eyes could be completely blood shot red.
All in all, I had an amazing experience here and I am no longer ashamed of my bad vision thanks to Dr. Luu and her staff! =)

Gave it a 5 star because it is in Costco and I love Costco! I can eat samples and shop while my aunt or mom gets their eyes checked. Score! I took my aunt to Dr. Luu’s office in Costco for her annual eye exam the other day. Usually we see Dr. Luu but since it was a Saturday her associate Dr. Pham was working. Dr. Pham did a great job with my aunt. She took her time to make sure my aunt was able to see clearly and comfortably. Then dilated my aunt to make sure she didn’t have any eye diseases like cataracts or glaucoma. My aunt even commented on how gentle she was while putting in drops and touching her eye lids. We had another positive experience at this office and would recommend Dr Luu or Dr Pham to all of our family members. Thank goodness Dr. Pham speaks Vietnamese because my aunt doesn’t understand english much.

I always had a problem with being fitted for contacts, since I have high astigmatism. They never fit right, blurry, or just uncomfortable. Since I was shopping in Redwood City, I stopped by to get a quick eye exam. Walked in on a Saturday, receptionist was nice and welcoming. Saw Dr. Pham (don’t be fooled, she is not 16 years old) for half an hour, and now I can see, my contacts finally fit comfortably, and she gave me a free sample kit of contact solutions.
Good customer service, professional, and now I can see! Thank you Dr. Pham!

I’ve gone to Dr. Chi Luu for several years and always found her patient, knowledgable, and kind. She works with you until she finds the right prescription and contact fit for you. I really appreciate the services she provides.
The office staff is friendly too!

Talk about crystal clear vision and service.
They were really friendly and professional. She was really knowledgeable and made sure I had all my questions answered before I left.
She was patient and really took the time to make sure I was getting exactly the prescription I needed. I was very happy to have such a great service especially inside a COSTCO.
I will definitely come back and recommend her to everyone.