Thomas D Kiggins, OD

Dr. Kiggins did a very thorough exam even though that meant staying late after closing hours. Great experience. Happy with my new prescription.

I visited Dr. Kiggins office after reading the reviews here. I decided that a surly front desk person wasn’t so bad if the doc was good. I was pleasantly surprised, though. Perhaps he has a new receptionist? The woman at the front desk was nice, and Dr. Kiggins was great! His «bedside manners» made me feel at ease during the examination, and he went over everything with me at the end of the exam.

Sadly, as much as I like Dr. Kiggins, I will not be using his services anymore because of the obnoxious harpy he employs to run the front office. I have been using his services for more than 20yrs now. He is extremely nice, competent, and thorough. But that matters little if I have to deal with a surly idiot before I can even get to him.
I recently had him get me some expensive new lenses, $ 500 including the eye exam. But after a whole month of getting headaches and running into things I decided something must be wrong with the prescription. So I stopped by to see if they could verify my PD, since that is the only parameter they have not measured in years – trivial to measure with just a ruler. Apparently, getting off her duff and placing a ruler on my face was too much work for the aforementioned harpy. «Paper say sity-​eigh, must be sity-​eigh» she said and waved me away with a growl. Perhaps that is good customer service at the bail bonds place that used to be next to his shop… Either case, I will take my business elsewhere. Goodbye Dr. Kiggins.

Over the weekend while setting up Christmas lights, the tiniest of little screws fell out of my glasses and onto the street, along with one of the lenses. Later that evening I struggled for an hour using one of those cheap kits you get in a pharmacy to replace the screw. The next day if fell out too. Try using prescription sunglasses or Dr. Edell readers to set up Christmas lights in the dark. Not fun! So this morning I dropped into Dr. Kiggins’ practice and he replaced the screw for me and at my request for one extra, gave me two. He refused to charge me. Now that’s service with a smile!