Custom Truck

Just picked up my new F150 with a new Leer shell. Everything about what was installed is impeccable, but I don’t at all like that my truck received a new juicy ding in the process and I’m flat out lied to that it was there when I dropped it off. I know it wasn’t and I have witnesses as well. I’m NOT happy!

Bought the hubby a gift cert for a spray in bedliner for Christmas — super easy, super nice guy in the office. My husband just got the work done, easy to schedule, clean job, on time and the truck bed looks GREAT — happy hubby!

I made contact with Custom Truck on some work for my vehicle and they were straight up on their response, polite, and told me what level of work they could do for me per my specs. Great positive attitude! Thanks, Ken.

Purchased a bed cover from here and wanted a professional install as it’s my first new pickup. Chad was awesome and very professional with quote and appointment. Install was quick but not professional.
I returned same day of install and Chad (who didn’t do install) popped rubber seals back into place. Was told rubber trim on top of cover would lay flat after being in sun however after a few weeks I got underneath and found several areas where rubber seal was pinched causing it to stick out on top and I had to push/​pry into proper place. Fast forward a few weeks and I noticed corner of bed rail protector was raised up and wouldn’t secure back in place (runs parallel with bed cover rails fastened by clamps–
all part of bed cover). Called Kenny and he told me to come by next day. When I get there he told me about three times «no way cover is causing this problem». I wanted to tell him this is second time back (i fixed one problem myself) but I did not want to get argumentative… He did rectify the the issue with adjustments to bed cover rails. Kenny seemed to know how to install correctly so maybe request him for install?
Next time I will buy cover and install myself.
If the initial install was completed properly the first time with attention to detail i’d be happy to rate higher.

I went in to get a hitch for my 2005 Toyota Corolla. My dad, a mechanic in the surrounding area, told me these are the guys I wanted. I went in, and was helped literally the second I stepped out of my car.
The guys were very knowledgable. I went in not really knowing what I was looking for, but they were able to order my piece.
I scheduled an appointment for the install, then unfortunately had to reschedule. I gave them a quick call, easy fix! No problems whatsoever.
When I went to my appointment, my car was taken care of and literally done in about 10 – 15 minutes.
These guys are awesome.

I love these guys! Sold me a great camper shell 10 years ago, and installed custom metal screens so my dogs couldn’t escape out the windows. In 2009, they replaced the whole back window/​frame when someone broke mine. When the pistons that hold up the back window quit working 5 years later, the guys at Custom Truck replaced them. 2 months later, one of the new ones stopped working, and they replaced it for free. They’re always super knowledgeable, friendly, and helpful. I’ve never had to wait more than about 10 seconds for someone to ask me what I need help with. Really good, honest local business. I’m happy they’re here!

I needed to install a hitch on my 2011 MBZ E350. Called many places and either the quotes were steep or they needed my car for the entire day. Some places wouldn’t even call back or return my email. Not saying names but «A&B Trailer Hitch» sounds familiar. «Rack & Road» will rob you blind.
Anyhow I called this place and spoke with Chad, told me to come down and he’ll give me a estimate to be more accurate. So I get there and I’m quoted for ONE hours work $ 100 roughly. I was a happy camper knowing what the other hitch dealers was charging. So a hour later I come back, I was told my car will not be ready til the next day but «Kenny» went out of his way and got things worked out and a couple hours later my car was ready and promised their price quote. I mean they could’ve just left it as is but this place knows how to treat their customers. With this kind of courtesy and treatment I can see why they have the stars and got my service in the beginning. I will def be back for more business and will def recommend many people here.
Keep up the excellent work «Custom Truck RWC»

This shop absolutely made my day. I had an urgent need to get a wire run from the front bumper to the inside of the cabin. I tried going to hitch shops and mechanics and nobody wanted to do this sort of modification. Got referred to Custom Trucks and couldn’t be happier. Ken and his team made it seem like it wasn’t a big deal and got this wire lead exactly where it needed to be. While it seemed to me to take a lot longer than they expected Ken was exceptionally reasonable in his pricing when he kind of knew that I was pretty desperate and he could have charged me almost anything. Not only that but while I waited the team was as pleasant as could be and everything they did was so totally professional. On top of that I had mentioned that I just bought a this used Jeep and I was in need of a mechanic as well. He referred me to a small private shop that was just as excellent as his business. I’m not a guy who will have much need for customizing trucks and camper shells but they’re certainly the first place I’m going to recommend to anyone that does. Give Ken a shot if you’re in the market. You won’t be disappointed.

I came in and ordered my tool box for the back of my Tundra. Chad took my order, wrote it up, ordered it and called me 2 days later when it was delivered. He said the installation was free because I am a veteran. I came in on Saturday for my free installation. I was in and out the door in 45 minutes.
With that kind of service I don’t care about the price. They did what they could to make it a good experience.
They have my vote and I am very picky as you can see by some of my other reviews

I needed to get a tail light bar installed so I brought it in and they were all very helpful and polite. While Ken was installing the light I spoke with Chad about future mods I wanted to do on my truck and he have me honest feedback and quotes for everything. The light bar was installs quickly and efficiently. I definitely recommend this place for your aftermarket truck needs! I will be back!

Fast, efficient, professional. Those are the words that come to mind. Went in to ask about availability of bed covering and tonneau cover for a new Sierra Denali pick-​up. I had done my research on the Internet before going in for pricing and availability. Not only were the products available, but the price was good and the manager said they could install it within 1:15 minutes while I waited.
On time, on price. Great fit and finish. Wonderful accessories to a $ 50k truck.

I had my camper shell installed about a year ago with them and they have always been helpful for adjusting anything needs adjustment, re tightening bolts, and even making sure that everything is sealed for winter rain. They go above and beyond to make sure the job is done correct and to satisfaction. I highly recommend them.

Called for a bedliner for my new F150, they had it in stock and said same day installation can be done. I drove in, got it installed and 25min later was on my way. Yup, I’ll be back for other items for this one and other vehicles.

I have gone into this place 3 times for price quotes and they are consistently 20% to 30% above other equally reputable and experienced installers, for both parts and labor. YMMV.
Although Custom Truck is the most convenient location for me, I have ultimately gone elsewhere for work, primarily because of price. I recommend A&B on Edison (in RWC). For example, a new 2″ receiving hitch at Custom Truck was quoted (by Pat) as $ 185, plus $ 87 for the install. So, roughly $ 289 OTD. Annette at A&B quoted me $ 149 plus $ 40 for the install, so roughly $ 203 OTD. Both said a 12″ extender would be ~$ 49.
My advice is to shop around, read Unilocal reviews and post your experiences.
Worth mentioning the the same install at Road & Rack in San Carlos is $ 340.

I guess you have to be a dude that knows all about trucks and accessories to get good service here. I was hoping for some good customer service and suggestions for my new truck. Instead I was discouraged from buying from them and what seemed like the manager/​owner was really more interested in finishing his personal conversation with a friend than helping me. Wow. Guess I have to spend my money somewhere else.

I have been going to Custom Truck for 4 years. Had two trucks customized. Ken Martindale is the best. Honest and has a great installation team. No need to worry at Custom Truck

Custom Truck in Redwood City was great.
I called regarding parts i needed for my Ford F-​150 and they were polite and so helpful over the phone. That alone made me feel welcomed as a customer. When I made the visit to their location they didn’t have the exact lighting i needed for my truck but instead of just turning me away they referred me to other business in the area that would assist me.
Taking the time to do that really shows a lot about the company’s character. Even though i did not end up purchasing anything I was still given the best customer service.
I will keep recommending this place to friends and go back for any other needs i may have.

I sent an email inquiry about the price of a trailer hitch. Within a few hours I received a quote and was told to either call or just come in when or if I was ready.
I called the next day to schedule the work, and he even REDUCED the price from the quote (!) and told me to come in whenever was convenient. A few hours later I drove over, the service person was outside, and I told him what I needed. He already knew (because of my email) and took my keys and went to work!
Once the work was done, I paid, and the service person went over the trailer hitch with me to make sure I approved of his work, which I did.
The whole experience was so quick, inexpensive, and painless I would definately recommend this company.

Called this place 2 weeks ago to get a quote for work on my vehicle. The guy was very enthusiastic, took my vehicle info, and said he’d get back to me with a quote by Friday. Friday came and went and I never heard back. No biggie — people are busy. I called on the following Tuesday, spoke to a different guy (i think). He didn’t know anything about my vehicle or request, but he took my vehicle info and said he’d get back to me. That was over a week ago, and they still have not called me back.
2 stars for customer service. I understand people are busy and it can take a few extra days to get back to a customer, but blowing off a customer is unacceptable.
They lost my business, and unfortunately, I also can’t recommend them to any friends either. Bummer — I was looking forward to getting work done here. They basically turned away my money when it was a slam-​dunk.

Ken and his team at Custom Truck did a great job outfitting my 2010 Sierra Denali… Bed Rug, Bakflip cover, steps, rail covers etc. The offered excellent advice, communicated well and did the install very quickly.
I would highly recommend them.