Redwood City Chrysler Dodge Jeep Ram

Hi All… just to let everyone know this dealership has moved and is now called Boardwalk Auto Mall…1 Bair Island Road, Refwood City, CA 94 063… I just started working there yesterday… kindly ask for Derrick at Boardwalk Chrysler Jeep RAM … text me at 4 152 602 377… Come by and check out our spot!!!

Hey, just to let everyone know, they are now called Boardwalk Auto Mall and have moved to One Bair Island Road, Redwood City, CA 94 063. The Service is there, too! Great Dealership! I’ve been working in the Chrysler, Dodge, Jeep and RAM as a Sales Person and loving it! The people here are very friendly and listen to the customers. Come and find your next dream vehicle!

Never had any issues with this place. Calvin was a good Mgr of the service dept, even helped me to get a dummy light reset for free in 5 mins. You think this place was a mess go down to Normandin service dept the place is a nightmare. Sucks this place is gone now.

Well, this dealership did permanently close. Looks like they sold their inventory to a new dealership opening up on Bair Island next to the Nissan, Mazda, Toyota, Chevrolet, VW dealerships. They happen to have the same inventory by VIN numbers as Redwood City Jeep. The new dealership is opening by ³⁄₁₄ when I called them (Boardwalk Chrysler Dodge Jeep Ram). Too bad, I liked Redwood City Jeep, at least their sales department, they were very pleasant to deal with. Not so sure about how the service department was, but oh well.

OUT OF BUSINESS BECAUSE THEY SUCKED SO HARD. Signs being removed as I type this.
NEVER RETURNED CALLS. After the service department lost their manager KC, this place just went to hell.
They owed me a service and for some reason, had incompetent people on the phone and a half ass «manager» who couldn’t do simple jobs. That’s in the past so good riddance because every time I passed this location, it would piss me off. Glad they’re gone. Maybe we’ll get more apartments. Or another chain car dealership. Yay

I was accompanying my friend, who’s looking for a car. I recommended Jeep since I own one.
We walked in and the salesman was extremely rude. He seemed like he wanted to get rid of us since he started talking with us. I don’t understand why he even approached us if he just wanted to get rid of us. If you want a Jeep, go somewhere else.

I got mixed feeling for this place. I came for service twice. It is very hard to talk to the service advisor over the phone, I probably called him (Luis) more than times, only once I got the opportunity to hold him. Are they really busy? Maybe, it seems taht Luis was the only service advisor during my two visits. So, you have to be patient if you want to go this place for service. They do what was written, dont expect extra. For me this place is very close to my work and home, so even I am not 100% happy with the service, I will still come back again.

It’s quite possible that I’ve just had the best car buying experience anyone has ever had!!! From my arrival on the lot to the moment I drove away in my new sweet ride, excellence! I met the GM Dave first, he was warm and welcoming but let me have an appropriate amount of browsing space initially. Then he walked me over to the one, the only, Kenny Kahn! This man is a genuine treat to work with. He offered me options and then worked harder than I would expect any stranger I just met to work at getting me the very specific vehicle I was asking for. He helped me discuss the price both with him and then eventually directly with the «numbers guy» Yasha (I’m probably misspelling his name, apologies if you guys read this). We agreed on a price that worked for me for my exact vehicle that was en route from the factory to one of their other Dgdg lots. I gave Kenny a hug (yes, for reals, this guy is great I wish he was in my family!) and was on my way to await arrival of my Rene-​G.
Fast forward nearly one month, an unexpected amount of time, and the completion of the purchase as amazing as the start. The car I was supposed to take home with me was accidentally sold to another customer at the other dealership… You would think that would ruin my day, I mean that’s a huge mistake, but actually it enabled them to prove to me just how far they’d go to for excellent customer service. These professionals spent the additional 2 weeks it took to complete this to find my exact car at an outside dealership and negotiate a purchase. I was floored!
I arrived today to find they had honored the original deal we had negotiated. I got to test drive and learn my car then complete the contract. While I was waiting everyone else, even those not directly involved in my car purchase, were so nice! They all seemed to know this special situation that had occurred. Then I met Fawad, the finance guy, he spent more time than I ever would imagine a financially invested person to, explaining every single detail of the purchase agree and warranty specifics. I mean, wow, that guy actually cares that you understand what your financial obligation means. We were chatting about all kinds of stuff, the world and travel, just an awesome guy. Then we all three (Kenny, Yasha, and Fawad) went out together and took some selfies with my beautiful car. Buy your car here, they give a care.

IF YOU VALUE YOUR TIME AND MONEY DO NOT COME HERE! I REPEAT DO NOT GIVE YOUR BUSINESS TO THIS DEALERSHIP!!!
What a horrible experience and a gigantic waste of my time and money. I made an appointment with this dealership and dropped off my dodge ram 1500 at 1015 on a monday for a recall replacement, a oil change, a back window seal replacement and an inspection of some vibration in my truck. For the most part these services should take no more than 2 hours.
I didn’t receive any calls the whole day letting me know how far along my car was or if it was even gonna get looked at. When i walked in at 340 they said it should be next in line. I waited a total of 7 HOURS for my truck to be finished. They didn’t even get to my car until 345, it was sitting in the back just being forgotten about.
When i addressed the person in front of the computer about why this is taking all day he said if my car was in at 730 they could have gotten it done faster. Basically a first come first serve basis. Which means they over book their mechanics and have no value for appointment times and customers time.
I was under the impression when i said my back window was leaking that they fix it no problem. they never mentioned they didn’t perform window work when i was making the appointment so i was under the belief they would fix it. NOPE they told me i have a leak in my back window. NOOO you don’t say… and he stated that they don’t do window work and told me i need to go somewhere else.
My truck was at the dealership for 7 hours 10:15 — 5:15 for them to change my oil, replace a minor recall, perform a basic inspection and replace a seal. What i received was an over priced oil change, a sentence saying that they don’t work on window seals and a basic inspection.
what an absolute joke of a dealership in the service department. I will never give a single dollar to this place again and i would suggest you do the same. The service department is unorganized, has zero communication and absolutely ZERO respect for its customers and their time. Spend your money elsewhere people

I recently moved from out of state and it was my first time ever to this dealership. I called ahead and scheduled an appointment for an oil change. I arrived on time for the appointment and went to the desk at the service department. The employee working was with another costumer so I waited behind him. I could tell that this customer was annoyed by the employee as the employee wasn’t being very polite with him. On two occasions the front desk person from the sales counter came to him to ask him about some cars in for service and he was extremely short with her also.
Next it was my turn. I will cut to the chase. No greeting, extremely rude, very short with me. He clearly didn’t want to be at work. He stepped outside twice to write down my vin number during which other customers behind me where talking about how rude he was being. It took him forever to enter my vehicle information during which time a mechanic had pulled in my jeep for service. When he finished the paperwork he ask if I was going to wait for the vehicle and that it was going to be 1 ½– 2 hours! For an oil change with an appointment! He clearly took pleasure in telling me that also. I immediately told him to get my car out and told him I was leaving.
While they were getting out my jeep I attempted to locate a manager in the service and sales departments but they were all huddled into a sales office in the showroom having a meeting. I advised the women working at the sales desk of my issue and left my name and number so I could give my feedback to the manager.
To my surprise, NO CALL BACK!
I will never set foot into this dealership for any reason and strongly urge you not to!

I had a great experience at this DGDG dealership! The Internet Sales Manager Steven did a great job of taking me through the details of the car I was looking at and made the experience really enjoyable. The finance manager was friendly, fast, efficient and thorough, and the General Manager was friendly and professional. Buying a car is the second largest purchase most people will ever make and these guys get it right. I’m loving my new Chrysler 200C! Highly recommend.

So, I got 2 recall notices in the mail regarding my RAM 1500. I call to set up an appointment to have the work done and the service dept. can’t be bothered to answer the phone. I leave a detailed message for them to call me back and, guess what, NO CALL!!! It must be nice to have so much business that you can’t be bothered to return a damn phone call!

Horrible car finding experience. I went with my girlfriend this weekend to see what keep options were available. Every part of the buying and demo process was awful. The car salesmen didn’t qualify are needs or answer any of our questions. We were not taking seriously. It was a complete waste of our time. They lost a very serious customer. I will not go back.

My experience here was the wild wild west of no-​holds-​barred tactics, starting with a chat of how great and honest they are.
They tried to raise the price after an agreement.
Their XX-​point inspection apparently didn’t cover some very obvious things, so if you shop there, budget about $ 500 below your target price for hidden repairs. I think $ 500 is the restocking fee for returning it so they knew I wouldn’t press the issue for something close to $ 500. Add another $ 20 to replace the license plate frames as it wouldn’t be decent to advertise for these guys.
The finance guy told flat out lies to get warranties onto the sale. Actually said it’s not on there when asking me to sign. I had it corrected after the sale but the guy had the nerve to put it on again with further lies saying it’s «free». He simply extended the length of the loan and pointed to the monthly payment, which was the same, thus claiming «free».
My credit score according to recent cc applications: 800+
My credit score according to the finance guy’s lookup method: low 600’s. I can re-​fi easily so wasn’t a big deal but still sketchy. Additional sketchiness when he wouldn’t get back to me on who my lender is. I had to wait a month for the lender to eventually contact me directly, paying some extra interest.

I was stranded in SF… DESPERATE for a car to get back to LA. I came here, as serious a buyer as there ever was… Spoke to 2 employees about a car. Then I said I needed to look at a few more cars. 2 days later, I call back and ask if the car is still available to buy.
1^st guy says «Sure, that car is here, let me know if I can help you.» — The 2^nd employee calls, checks in… I told her I already spoke to the other guy, and I’m coming in today — she says Great!
I come in and the car wasn’t there. Lol. It got sent to another dealership for «a last minute recall»… I said, well that sucks, I want to buy it. They said they don’t know when it’s back. So I told them to call me when they know.
She calls hours later, says it won’t be back ’til tomorrow afternoon… BUT… if I say over the phone that I want to buy it (without even test-​driving it), then she’ll go get it for me… I tell her that’s ridiculous. Bring it back so I can look at it. She says she PROMISES to call the next day at 7am to let me know when it will be back.
NO RETURNED PHONE CALL THE NEXT DAY… Not just from her, but the other guy didn’t get back to me either. Drove past the place and there was some guy getting arrested there. Draaaaaama.
Wow, almost gave them $ 12K cash. Glad their true colors came out just before.
I’ll be leasing new instead.
The female employee said it was her first 2 weeks as a car salesman. Well, she’s fitting right in with the negative, incompetent, uneducated stereotype that car salesmen/​women have had for years. Well done, sweetheart.

The building itself may not be extravagant, and the actual lot is relatively small, but the ownership of DGDG gets it… The staff here made buying a new Jeep SRT painless, with respect for my time, no pressure, and most importantly, no games… Don’t waste time with other dealers and their BS, go here instead
Kudos to internet sales manager Gary P for making the experience a great one.

The service department deserves a five star rating. I took my older Dodge to them with electrical issues and they fixed before I had to return to work. They were also very helpful over the phone and when I had to grab my golf clubs from the car.

Thank you to Kenny for helping me and my boyfriend purchase our brand new car that we both absolutely love!

Took my Chrysler 200 in for a safety recall repair. They quoted me an hour when I arrived. It took well over two hours to complete which I wasn’t thrilled about, but I had brought work with me so it wasn’t an issue.
Even before taking so long, they asked if I would like my car washed when the work was complete. It was a nice touch that I took advantage of.
Once the work was done I left the lot and as I was driving I realized that my counsel that had to be removed to access the recalled items was not replaced properly and the area where you control temperature was totally loose. Luckily I hadn’t made it far so I turned around and went back. They were able to quickly fix it for me but it was not pleasant to have to point it out.
I left and got a bit further away when, as I had my hand on the shifter I noticed a roughness. Sure enough, somehow they had totally scuffed up the leather on my shifter. So I called as I was a ways away in rush hour and wasn’t about yo return again just then. They asked that I email a photo. I was nice and non accusatory on the phone but with it being something you touch everyday I knew that it had just happened. I received a prompted and pleasant email stating that they apologized and ordered the part, and it should arrive in two days. It did, I stopped and they promptly replaced it. While it was not good that it happened, I appreciated them taking responsibility and quickly fixing the problem.
I would give them 3.5 stars. Since that’s not possible and I don’t feel 3 is warranted, I went with 4.

Thief!
Took my car for a safety recall and they did the service as far as I can tell. When I asked them to check my brakes, they said, 1 mm left on the back wheel pads. They provided me with a quote including rotor change (why?).
Either way, I took it to my mechanic who checked and said I didn’t need new brake pads and definitely not rotors…
Never going back there, but thanks for the service.