Redwood City Kia

I purchased a Kia here in August 2013 along with a service plan. The dealership is now out of business (four months after purchasing the car) and my plan is not good at another dealership. The plan was added to my loan so I am now stuck paying for a maintenance plan I cannot use. I am out quite a bit of money that this dealership pocketed. I spoke with Kia corporate and there appears to be no options available. Kia Redwood City has gotten away with robbery!

i’m in the same place as Scott A. i have a warranty through them for a used car that i need refunded and they are gone. i’m out over 2k. HELP!!!

Business is closed permanently.

I just got off the phone with Kia Corporate. This dealer went inactive on 11/​21/​2013. The website and phone numbers are all disconnected.
I’m not sure what our recourse is since we’ve paid for a service contract (plus interest!) with this dealer that we can never use. I figured something was fishy when we tried to bring in the car for it’s 1^st oil change and they said they were «re-​modeling» with no projected end date.
Edit: I just drove by there and it’s gone. No forwarding address, no contact number — nothing. All the windows and signage are papered over, no cars in the lot.

Every single person I have dealt with at this dealership has been a complete, incompetent moron. I love my Kia, which I purchased there last year, but every encounter since then with any staff member at Redwood City has been a nightmare.
The woman who initially did all my paperwork last year pointed out to me that I had given her a bad review in a Kia survey. I simply said «If you want a good review, do good work». She seemed so surprised by this, as if good customer service was a completely new concept.
Yesterday was the icing on the cake. Kia Motors America occasionally send me coupons and offers in the mail, and I recently received a $ 100 gift card from them for their services department. I thought, «OK, I will try this one more time»
I called the service department, and, after talking with the guy there for a minute, he said he was going to transfer me to his «receptionist», Maria.
My conversation with Maria:
«Hello?»
Hi, I’d like to set up an appointment to come see the services department, I have this gift card.
«Hold ON (puts me on hold for 30 seconds)…-silence–
Hello?
«Yeah, I’m trying to open up the window on my computer, it’s not opening, Hold On (puts me on hold for 30 seconds, comes back on, I can hear her telling someone she can’t find the window to enter appointments)»
Hello?
«Yes, sir, when would you like to come in?»
Wednesday
«Hold On» Put’s me on hold for 30 seconds, phone starts to dial, a man answers and says welcome to Kia Redwood City
Could you please transfer me back to services department, she disconnected me?
He connects me, another woman answers, finally gives me back to Maria
«Hello?»
Why did you transfer my call?
«You didn’t want to talk to Kia?»
What are you talking about? Aren’t you the receptionist of the services department?
«Did you want to make an appointment, or not?»
Why do you think I’m calling you?
etc., etc.
Bottom line-​this really should be alot easier, and they should really be a LOT more competent. Do not go here, unless you enjoy being frustrated. I literally got a headache talking to Maria, trying to set up the most basic appointment

Their phone number on the website doesn’t work.
The (650) 366‑7400 has a VM pick it up but this is where it ends. You can chose 1 Sales, 2 Service or 3 Parts. I think I’ve waited around 20 minutes letting it ring. There is also the option 0 for operator which lets you leave a Voicemail. I got some work I need done on my Kia Sorento, now I will start to look elsewhere as driving there just to be able to actually communicate doesn’t really entice me.

I stopped by this dealership to check out a used car I found on their web-​site for sale and not one person was in the showroom around 3PM last Friday. I called several times today around 5PM and complete crickets. I e-​mailed sales@ and not one e-​mail returned. Not sure what’s going on but it SUCKS, and the owner should hire Willie Degel from Restaurant Stakeout…

This place is simply garbage. They have no selection of cars and their service is absolutely horrible.
I dealt with Marty who was initially ok, but that was only for a short time! He Is very rude and that typical car salesman. He lies and tries to make you feel stupid, but he really needs to look into the mirror. STAY AWAY FROM MARTY UNLESS YOU WANT TO BE LIED TO.
Then management which seem like they are two brothers from the website staff page, they are completely unresponsive. I left several messages to both of them to voice my displeasure with the experience I had and never received a phone call back. Its like they could care less if you bought a car or did business with them. I live local and like to give to my local business, but I will never come back here again. Not sure how these two guys are in management. I guess Kia is desperate.
I definitely DO NOT recommend this dealership at all!

I called the service department today for warranty work. The receptionist told me the service department is closed for remodeling. Didn’t they just open about a year ago? I know they took over the old Mazda building. She could not give me a reopen date. Sounds fishy. Does anyone know what’s going on???

I came all the way down here on the CalTrain to see an Audi A4 they had in stock. They basically shoved me into the test drive first thing, I barely shook hands with the dealer «Marty» before I was in the car with some other guy, I think his name was Amir.
We had a pleasant enough drive, I suppose, but he wasn’t really able to answer my questions about the car. When we got back, I thought I’d now be sitting down with Marty for him to answer all my questions, and eventually negotiate a sale price.
However, Amir came back and started filling out some paperwork, asking my name and address, etc. I was wondering if this was just so they could pull my credit score or if they were actually starting the sale process. When he asked me if I’d be paying cash or financing, that’s when I stated that I hadn’t even decided if I was going to buy the car at all. He seemed shocked by this; I indicated that I wouldn’t agree to buy it until we’d settled on a mutually satisfactory sale price.
After waiting for quite a while, Marty finally troubled himself to come speak with me, when it instantly became clear that he was not going to negotiate with me at all. He kept saying that they «didn’t have discounts» at that dealership and that it was a «franchise dealership.»
Not sure if it’s because I’m young and female, or what, but they clearly indicated that they were NOT going to negotiate with me at all. So I left. I’ll be buying a car from Craigslist today.
*UPDATE*
Shortly after writing the above review, Marty took it upon himself to confront be about the poor star rating I gave his dealership. By calling my cell phone. I ended the conversation abruptly for obvious reasons. Allow me to transcribe the text message he subsequently sent:
«Typically Self righteous gen y princess… Welcome to Cali… Enjoy your junk from Craigslist!»
Ask yourself: does this sound like behavior that is becoming to any professional at all, let alone someone in customer service?

I financed my first car, the 2014 Kia Forte EX. The customer service was top notch. I will be sure to recommend Kia Redwood City to family and friends. Patrick was really helpful when looking for a car that would fit my needs, and being a student, they wanted to make sure I got a good deal. Ramsin made the finance process easy and was out of there with in an hour, unlike other dealerships I have experience in the past.

The experience you have at a dealership is everything. You’ve done the research for your new car, you’ve vetted options and styles, and now you have to pick a dealership to buy that car. If all goes well, you want to maintain a good relationship with your dealer because (like it or not) your car will eventually need servicing/​repairs/​new options.
Redwood City Kia has built that relationship with me. I test drove a 2014 Kia Sorento SX on Tuesday after using my Consumer Reports research. I got a good impression of the dealership and of my salesperson. He told me about the car, listened to my concerns, and made the test drive experience, well, fun! Most importantly, after the test drive was completed, he didn’t jump on me or try to drag me into the office to ‘look at numbers.’ He let me know the hours he was available and that was it.
I went back on Friday to buy and although my original salesperson wasn’t available, my new salesperson wasn’t ‘clueless’ about me. That was due to the fact that the salespeople actually communicated with each-​other and because we had very good email communications.
All the numbers and costs were up-​front (very important to me) and negotiations were professional. When I wasn’t clear on the tax and fees, my salesperson walked me through the numbers while I did the calculations on my own. In the finance department, again, the costs of the options they presented to me were upfront. When I said ‘no’ about purchasing extras, I was asked again, but not badgered about my decision. I got the paint protection; worth it for the beautiful car I purchased!
It’s kind of a cliché, but seriously, compared to my last dealership visit/​purchase in San Jose, Redwood City Kia deserves the 5-​stars I’m giving it. (Shout out to Marty, Ramsin, and Tracy!)

Redwood City Kia will truly deliver an experience unlike the rest. The stereotypes that follow car salesman hold true about most employees at dealerships but at Redwood City Kia they truly break the mold. We bought a brand new 2013 Kia Optima equipped with all that we were searching for. From start to finish the amazing people at Kia delivered exactly what we needed and wanted in a hassle free setting. Said lined up all of the options, understood exactly what i needed, and made on point recommendations. Tracy made the financial piece of the process as simple as possible but made sure we got the prices we were aiming for. Overall, from the mechanics to the financial advisors Redwood City Kia has earned 5 stars. Truly the best experience that we’ve had at any dealership. You will be overjoyed with the experience at this Kia, I assure you.

Thank you, thank you, thank you, REDWOOD CITY KIA!
After an extremely horrible experience with Capitol Kia, I went to REDWOOD CITY KIA, to have a key cut. They treated me with consideration and professionalism. They washed my car and gave it a once over while I waited for my key to be made. They didn’t even charge me to cut the key, they told me my warranty covered it, I am so happy I found REDWOOD CITY KIA, I now have a place to take my new car.
If you want a Kia, Redwood City is the place to go!

After twenty two years of new car buying experiences from various dealerships in Northern California this was by far the best experience we’ve ever had! Patrick was very helpful in finding us the right Kia for us. He made sure that all the rebates available were applied to the new car and then some. Unlike other dealerships there were zero pressure from this dealership. And Tracy from finance was also very helpful in explaining the financing options and warranties available to us. She made sure that we were well taken care of. We live minutes from another Kia dealership but based upon positive Unilocal reviews we decided to try Kia Redwood City and we were so glad we came here. Thank you for an amazing car buying experience. I would highly recommend this dealership to everyone! It could not possibly get any easier than this!

took my car here for service. great service dept. excelent straight forward customer service. i will be returing here

We just happened to be in Redwood City, CA with our 2011 KIA Sportage and the gear shifter would not go into Park anymore so we were stuck unable to remove the ignition key and couldn’t lock the doors. Saw the reviews on this KIA Dealer’s service and I decided to give them a try for this repair.
All I can say is WOW! They replaced a brake lamp switch assembly and a 2^nd part that had to do with the shifter all on warranty. The short wait was worth it! Got the car back washed with a 27pt. inspection report — all good.
The Service Advisor was Francis; very friendly and very good at explaining what was done to my car.
I’m switching my service to Redwood City instead of using my previous dealer.
Note: Service hours end at 5:30PM, the Sales stay later to 8PM.

I just bought a brand new Kia Rio. Patrick, and everyone at RWC Kia was great. I wanted a certain vehicle at a certain price. Patrick worked hard for 2 days to find the car and honored the price even though the car cost more. Also, I was given the best price for my trade in. I had done my research, knew what I wanted and was amazed at how easy the whole process of buying a car was at this dealership. Even the finance person, Kim, made the experience enjoyable. If you want a positive car buying experience, give this new dealership a chance!
Mary

I do not own a Kia, however they are in the building that used to be Menlo Mazda. Instead of just giving me Mazdas new number (650 568 5270) they were put out, rude and told me to look it up!