Jiffy Lube

This an absolute terrible excuse for a jiffy lube. I went and got my my oil changed and asked 4 different times to check my breaks. They said they were fine each time and now they are worn down to the rotors and will be much more expensive to replace. The customer service is awful and the wait times are outrageous. Do not come here. Literally 4 days later and I’m out several hundred more dollars.

I had just got done running errands in San Carlos and I happened to see the Jiffy Lube and thought I would stop by real quick to get my oil changed.
They finished up before the ETA but I was not handed my set of keys so I figured that they left them in the car. When I got into the car, the car was idling so I didn’t think anything of it. I pulled off to go across the street to the gas station and that is when I realized that the keys were not in the car but it was too late because I had already turned the car off and it was not registering the remote start key within the presence of the vehicle.
I searched every inch of the car, giving them the benefit of the doubt that it was where they said it was — «the cup holder». That is where I normally put my keys as well so it’s second nature for me to glance down and to see if my keys were there. I remember noticing that there wasn’t anything in the the cup holder prior to pulling into the gas station and turning off the car. «Well Maybe they put it somewhere else» — so I turned off the vehicle and tried to turn it back on to test if it would turn on and it wouldn’t.
I pumped my gas, and grabbed my valuables and walked across the street to the Jiffy Lube. When I arrived to ask for my keys, the rep says that they don’t have them. I told him that they weren’t in the car so they searched the store and nothing came up.
I walked outside and checked the roads, streets, anywhere where the keys may have «fallen out» but there was nothing. I was looking at the time and realized that I might possibly be late for work if I can’t find these keys.
Jiffy Lube rep comes back over to help me look and search the car but there was nothing there. I thank him for taking the time to do that of course and this entire experience is not his fault but rather the person who handled my keys to begin with.
I ended up having to call a tow truck to get the car towed to my dealership. I waited over 45 minutes for it to arrive. Late for work. Frustrated but I did not say anything else to the Jiffy Lube reps about how much of a headache it was for me. I am usually a very patient person but this is ridiculous and I will escalate it up to their regional manager.
The cost of the key to get it re-​cut cost me around $ 500. I didn’t have that kind of money at the time and they had already closed that department that would be able to do that so I had to call an Über to drive me in traffic heading down 101 south to my work site which I was about 2 hours late for at that point. Of course my client understood the situation but I really do not like to keep anyone waiting.
I should have read the reviews on this Jiffy Lube before coming — as a store they have a record of disappointing people.
What’s worse is that they accuse me of losing my own car keys on the way to the gas station which was right across the street.
I had to get every single key re-​cut and re-​made; my office, my house, the door to my room, my mailbox, my car keys. But the most important question of all, where are the car keys and who has them?

If I could give –5 stars I would give to this place, they make you wait and there is no customer service to greet you for like an hour. Their works sucks, my cars engine light came on 3000 miles before due. I suggest another jiffy lube or another oil change company

I’ve been going to this jiffy lube for a long time with no issues. At the end of my most recent service I watched the tech drive my car out of the bay and run my wheel into the curb. When I confronted the tech he told me «The turn is too tight, sorry». My wheel was scrapped and damaged and the sidewall of my tire was scrapped. All the manager told me was” it’s not too bad”. My reply was that only I am allowed to damage my car, not them. No further help with my situation.
This was the first issue I’ve had with this location. If my vehicle gets damage with nothing more than a“My bad”, then maybe it’s time to move on.
I like jiffy lube. They use good product. Customer Service should come easy. They messed up bad this day.

I have been a faithful customer for years to this Jiffy Lube. The employees have always been super nice. I recently had to take my daughters car in to a mechanic for other work when he noticed the oil was 2 quarts over! He went on to inspect & the oil filter twisted with the ease of him turning his wrist. I got the signature service which includes the tires get air. The tires were 10 pounds over inflated. I had to pay for a new oil change to insure there was no damage. I trusted Jiffy lube with my car & was seriously let down.

Lack of professionalism. They joke and yell to each other while customers are present and failed to instruct customers correctly, other than that quick service.

Went in early morning no line and took in my car immediately. Tried to use a coupon got in the nail but found out my car needed better oil which was 100% true but worker still gave a discount. Great service would go back again.

In and out quickly with exact match between work needed and work completed. Though beyond the three month time period, «Top-​off» policy was generously applied since mileage was way under the next service recommended mileage. I remain a loyal fan!

I took both my vehicles in for oil changes in the last month. The staff was very courteous and did not try to upsell anything unnecessary– huge bonus in my book. I watched as one customer expressed her dissatisfaction over the wait time (Hello? There are two or three employees and five customers. The employee was kind and apologetic– almost to a fault! I was about to interject on the employees behalf, but the woman finally left.)
Fast forward to today… Two employees, and I was the first one driving in. Same sweet employee told me to park, then opened the side door for me to enter the office. Different employee checks me in– and tells me I pay after the work is done and casually mentions «Bay Area Jiffy Lube has coupons». (Awesome!). He does not upsell to me either– huge! (I’m always wary of this– as I am female and have had very different experiences with car sales/​mechanics/​etc.)
I no sooner get totally into the latest book I brought– and my truck is ready! I teased them for being TOO efficient! The other female customer chuckled and said– «THIS is why my entire family comes here– they are great!»
Seriously guys, you rock!

I came here for an oil change. Everything seemed to go well. One month later when I brought my car for a smog check at another place, I found out that they forgot to put the oil cap back. Never going back again.

One of my headlights went out in the middle of my work week and it was a headache. I couldn’t find the right bulb, and when I called the dealership about getting it fixed, they told me it would be over a week before an appointment was available. I didn’t want to be driving around with one headlight for that long.
I stopped by this Jiffy Lube on my way home from work on the off chance they’d be able to replace it. I drove up, popped the hood, and they were able to replace the bulb in less than two minutes while I sat in the car. It was as painless as could be and cost less than $ 30. I was on my way with a working headlight in 10 minutes. I couldn’t be more pleased.

Theres some pretty cool people here. I like this place.
They have wi fi, two TV’s, Starbucks, and its very clean.
The other three people in the waiting room were regulars so that was a good sign.
Y“know it means people like to keep coming back here.
They seem real precise, accurate, and very detail oriented.
I thought it was great .
They had a woman working there too which takes away my ex’s theory about them being sexist.
My ex is very evil so what would she know.
They guided me step by step through the process of everything they did.
They did a great job and the timing was great too.

I go here and only here to get an oil change. Why? The people are awesome!
My headlight on my Prius goes out for what I swear is every 5 minutes. I always ask them to fix it which is a normal $ 20 repair I think (BTW for me other places try and charge $ 90, I’d rather try myself for that price) $ 20 is a great deal on this!
Yes, they always do the typical cabin air filter thing, you always gotta aim for that up selling ability!
However, last visit was better than most. I went in with another headlight problem only to find out they didn’t have the bulb!
I went to the local Pep Boys and bought it after getting the oil change, came back and asked for the install price at $ 20, they said no problem.
Guys handled it in less than 5 minutes, called me out handed me the keys and said, don’t worry its all good.
You got my business guys! Don’t let the negative reviews fool you. Treat these people with respect and you get respect back! You guys rock!

I’ve been visiting this location for years now. Yes, there’s always new people there but it’s expected. It’s an entry lever position for mechanics. None the less I always get great service and the staff is very friendly. Been taking all my vehicles here and never has a problem

Tried to rip me off! I brought in a coupon for $ 22.99. The agent at the desk took the coupon and said it would be applied at checkout. When the bill was run up, the same agent tried to charge me over $ 40 and claimed I never gave him the coupon. I could see it laying on the desk right in front of him! After an argument, he finally said he reversed the charge and put in the $ 22.99 amount. The charge has not posted yet, so I’ll have to wait and see whether I need the credit card company to get involved. I’m not sure whether this place is incompetent or crooked. Either way, I will not be going back.

Was there yesterday to get my Volvo’s oil changed, everyone was very friendly and professional. Even though I got there around their closing time and they already had other people waiting for their cars to be done I still didn’t wait long. They also did additional things beside changing the oil like vacuuming the carpet, cleaning the windows, tire pressure and more. (Thank you)
Overall great experience and will definitely go back.

Nice Mechanic — Terrible Manager/​Supervisor!
I came here for a quick oil change, because it’s down the street from my office. My car is lowered so I pulled into the parking lot and flagged down a mechanic.
I asked «Can you guys do an oil change on my car? Will it fit over your oil change station?
Mechanic: I’m not sure let me ask my manager/​supervisor…
Mgr: I don’t know, and we can’t help him for at least 20minutes.
Me: I can’t wait 20minutes for you to tell me whether or not you can service my car.
Mechanic: I don’t know «Shrugs.»
Me: Do you have a tape measure or something so we can measure my clearance against your station?
Mechanic: Boss, do we have something to measure his car?
Mgr: No, I don’t know where the tape measure is.
Me: Okay, well you’ve lost a customer.
I left. The mgr/​supervisor was extremely rude and short. I do not recommend this Jiffy Lube

We had a stiff steering wheel and stopped by to get it checked out before driving home from Redwood City to San Francisco. Nervously, we drove into the Jiffy Lube, hoping for an honest opinion and and a solution.
Our technician was Alfred. He was extremely polite and warm. He asked what the problem was, then looked under the hood. He pointed out that the power steering fluid was low and also that there was a significant, visible leak underneath the car. He inspected the leak and said it was power steering fluid leaking.
The best part was that Alfred told use he would top off the PS fluid for no charge and we should go to an auto repair facility to see what the underlying cause of the leak was.
The least we could do for Alfred’s great service is give him a positive Unilocal review. Thank you, Alfred!

Came here because I wanted a good quality and affordable oil change. Had a coupon to get an oil change for 40 dollars but Jiffy Lube ended up not accepting it because my car needed fully synthetic oil.
Somehow I ended up paying 80 dollars for my oil change… even though I have a Honda Civic 2012… I was infuriated and felt tricked for investing so much into an oil change.
Ended up going to the Honda Dealership a couple months later to get an Fully Synthetic Oil Change for only 29 dollars… You would assume that the Honda Dealership would be more expensive than Jiffy Lube. Guess not. Never coming here again.

Will not be returning after my last experience. They cracked my oil plug gasket and lied to me about putting air in my tires.
My low tire indicator was on when I arrived and as I was leaving I stopped to ask if the tires had been filled up (indicator was still on) and was flat out lied to by the attendant. He said he put air in and that once I started driving the indicator would go off. NOPE! I know my car and so went to check the tire pressure the next day and it was 10 lbs low. LIAR!!!
My car slowly leaked oil for about 2 weeks until I took it back in and they noticed the cracked plug. They did replace it and owned up to its fault.
I won’t be returning, there are plenty of other in the area than can service my car.