Cycle Gear

These guys are pretty helpful I will continue to do business here. They helped my wife with her helmet a piece fell off. We had purchased it from the Fairfield location.

Poor customer service but a decent amount of merchandise. I recommend you know what you want to purchase in advance, buy and leave. That’ll make your experience there better.

Spoke with Ed in Redwood City.
He was really knowledgeable and took the time to educate with me about the different options for helmets. As a beginner, this was exactly what I was hoping for. No pressure, very helpful.
Thanks!

Just picked up a helmet and some more gear, and just loved the place!
The staff were REALLY great and helped me find the perfect helmet. Their recommendations were top-​notch.
Also managed to get my motorcycle suspension tuned and a few other little things.
Great place. It’ll be my first stop every time I need new motorcycle gear.

This is an ok store… Not much selection and the customer service is hit or miss… I would say do your research before going there so you don’t need to ask them any questions… If you have the time I would recommend the San Jose store every time over this one.

The customer service needs some work, staff made me feel like I was bothering them or something. But as far as prices and gear they are great.

Don’t really understand all the negative comments on here. Stopped in tonight, and was impressed by the customer service. Same level of service I got a week ago. Different people, different times, same great service. I guess if you want your hand held while they feed you grapes, as they bring you all their inventory — then this is not the spot for you.
This place is no frills. All business. Ask for help, and someone will be more than happy to help you out. Look for DeeJay, he will help you out with a smile — he did that for me, and I’m a nobody. Give them a shot, they might just meet your high expectations.

These guys were awesome! I almost didn’t go here because of the bad reviews, but I’m so glad I did. Got greeted as soon as I walked in the door. Everyone was helpful and friendly and I got a great helmet at a great price. Lots of stuff, good sales, I’ll definitely be back! Our sales guy was so sweet and nice. And on our way out, he made sure to give us snacks and water. Those little extras really help! Thanks so much!

Pros: friendly staff, easy to find
Cons: parking, SUPER EXPENSIVE and cramped, tight feel due to how small the place is

Always had a good experience in this store — until recently. The last two trips have been poor service.
Trying to get a helmet for my girlfriend. Last time there, we ordered one — took a week to come in. Did not fit. Both employees in the store seem to have better things to do like walking around or ignoring us as we tried to find another brand or style that would work. Last time, same male employee forgot to ring up two things that he carried to the register for us. He said today, «Yeah, things were just a little crazy that day». Maybe, but we were the only two people in the store both times. Something bad has happened to this store. See reviewer from previous day — almost the same experience with what seems like the same two employees!

Horrible, horrible customer service!!! My boyfriend and I walked in and the two employees just stared at us and so my boy friend said, «hello!» So the female employee replies, «whats up!» (Dragging voice) we were there for a helmet. We had to ask for help and only got yes and no answers. While the male employee was leaning on helmets with his chin on his arms like he was about to take a nap! We basically left. We didnt want to give them any moreof our time or sales!

Tiny, cramped, almost disorganized and chaotic place. Looked around for a bit and they really didn’t have much of a selection unless you were planning on buying Bilt, because that seemed to be all they have.
When I first entered I was not greeted, however I did get glared at by the employees working. Went and checked out some items, however I was more interested in checking out equipment that the website said they had. When I asked the employee on the floor about the equipment he looked at me as if I had just interrupted something important and asked me why didn’t I just buy it off the website then, and what I saw was what they had.
I promptly left the store and I highly discourage anyone from going here.

Its a bit small but you can always find deals on something. Something is always on sale as well. Staff can get busy at times but if you flag one down they are always willing to help. Only problem i have is the tire machine has been broken for a long time so if you buy a tire there they cannot install it. Peninsula motorsports near by does it for $ 25 when cycle gear charged $ 20 so its not to bad of a loss. If you really want to spend time searching for gear and trying on helmets the one in the city has a lot more gear.

I just got a new bike and needed a jacket and maybe pants. Was excited to go there on my break from work.
I walk in and no hi from any of the three people standing at the counter. I proceeded to walk around and inspect jackets, I tried 3 of them on and no one came to help me out. Another gentleman came into the store, got a hi and chatted with one of the guys there and I thought that was really interesting. After which, I decided they do not need my business and I started taking pictures of tags so I could order this stuff online. I left without a goodbye and I will never set foot in that store again. I do not care to support attitudes such as those on display in that store.
I really hate bringing up the rACE card[I’m an African-​American male], but it was rather apparent that was what was going on. I came in from work dressed quite well with non-​baggy jeans and a well fitted untucked button down and I got no service, none whatsoever. Not even a hello or a good bye.
This was the first place that I’ve gone to in the bay that was so backward, even Texas was better.
I would not recommend this place to anyone, I’d rather not see this place and the kind of attitude spread anywhere else.
I rarely rarely ever write reviews, but I could not let this go unsaid.

Store is very tight, jackets are high up on the rack, making it very difficult to reach and try different ones.
But it doesn’t matter because their stock of jackets/​pants are 80% Bilt, only 20% of the jackets are from Alpinestars, Dainese.
Very limited selection of sizes and types for anything other than Bilt.

Okay, the store is a little small, but I got a great deal on a new pair of motorcycle boots. They ordered and charged my battery for me with no problems. Everyone was super upbeat, helpful and friendly. A nice shopping experience.

We went to Cycle Gear yesterday to get some gear for our new bike. I am a complete newby and went in mostly to start getting educated on the gear. As soon as we entered Evan came to help us and he spent almost 2 hours helping us out get the right gear. He was incredibly knowledgeable about everything in the store, gave us the pros and cons of each item. It was a phenomenal experience working with him and I was amazed at the great selection and prices offered by this store. I could not have been happier with our experience.

Great staff. Always friendly and helpful, knowledgeable too.
Selection of helmets is a little weak. They have ever Bilt helmet known to man, but no icons, Z1Rs, etc. Granted, they have a large catalogue of helmets you can choose from, but you have to order, requiring a small ($ 3) fee, and the risk that it won’t fit or you won’t like it, and then they graciously send it back, but it would just be so much more fun if they just had some variety in stock.
Nice selection of motorcycle repair/​maintenance equipment like oil, trickle chargers, etc. And a decent selection of motorcycle gear as well. And they’re usually running specials of some kind — 50% of certain kinds of helmets or gloves, etc.
Definitely my go-​to place for moto-​related needs.

It’s a cycle gear. They have some stuff at decent prices.
I recently took a wheel here to have a tube replaced and the tire rebalanced. The sales guy was very helpful in picking out tubes, and I wound up choosing an ultra heavy duty MSR. He even was very helpful in picking out a lift for the bike so I could remove my wheel.
My problem revolves around the fact that I blew an entire Sunday having them replace the tube. I had my wheel to them by 11:15am and I was informed that they start working on tires after the third employee arrives at noon. There was also one wheel in front of me. To my dismay, they didn’t get my wheel done until 4:15pm.
If you don’t need quick turn tire service this place is an easy four stars. I just wish they could have been a bit more on top of it. It’s hard to argue with a $ 15 install fee, that’s not bad.

These guys are awesome. Let me start by telling you they have bike batteries cheaper than other places.
My friend sent me to them because they are local and I can try stuff on. He’s not a fan. From the moment I walked in, they were helpful. The first trip they helped me locate gloves. Second trip, I called and they stayed open late to sell me a battery for a bike I was buying that night and were fantastic about it. Third trip, I needed clothes that they didn’t have, they special ordered them for me so they should arrive before the weekend and I don’t pay shipping charges.
I’m a HUGE fan of this place, keep interacting with different sales people and they have all been amazing.