Cypress Glass

Howard was great! Reliable! Quality work! Came over the next day for quote and took measurements. He did a great job on the instalment as soon as the glass replacement was ready. He also took the time to help me with some car dramas i was having at the time. Nice guy!

Howard has been absolutely fabulous to work with.
My company hired Howard for a few glass installation jobs and throughout the projects he has been a great communicator, if he’s late, he calls to let me know, and his work is fantastic.
We plan to continue working with Howard for all our glass needs during our time in Palo Alto. Can’t recommend him more highly.

Unfortunately, what started out promising ended quite disappointingly.
Dec 30: One of our French door glass had broken and Howard came out immediately on to give us an estimate. Nice friendly guy. — great.
Since we didn’t know the brand of the door, he said he would investigate for us and get back to us in a few days– great, even better.
Jan 10: Over a week passes (accounting for holidays) and no call back so we ping him and he responds back that he had been busy and promises to get back to us on Monday — ok, understandable.
Jan 15: A few more days pass, no news so I contact Howard again and get the same apologies and that he’s been busy. I tell him I understand and I just need to know if he’s up to doing the repair. I get one more promise he’ll go check out the replacement glass that day and get back to me the next day if he can do the work or not. — hmmm, this is not turning out well.
Jan 17: Two days pass and no contact back, yea or nay. It’s been over 2 business weeks since Howard first came out and… nothing. — quite disappointed.
Perhaps he was busy (I do believe this) and this was a challenging repair, but at the end of the day, I would expect a professional to not make these things the customer’s problem. We just wanted an answer yes or no. So, for now, one star based on the customer experience…

We had an emergency and our bedroom window was broken.
With two young children and the potential for rain we were very anxious.
Howard showed up on short notice and took care of our needs on a Sunday night so that my family would be secure. He also spent extra time cleaning up and making sure the area was safe for my young family. We will call Howard at Cypress Glass for any of our future glass needs and would recommend him with out hesitation.

Super great service and follow up! Timely, experienced and professional. Howard replaced a huge glass pane in our house a few weeks ago and did a great job. No complaints. He also answered all kinds of questions I had, and got me a very accurate quote in a timely manner. He was straightforward about any potential issues with the glass vendor.

One of my employee accidentally broke a window glass in my client’s house, who just moved out and had a final walk-​through scheduled with his landlord in 3 hours. So I had to find someone to replace the glass window ASAP.
Friday, 2pm — We broke the glass window
2:30 pm — I called Cypress Glass
3:15 pm — Howard, from Cypress Glass showed up
3:45 pm — New window was installed
4:15 pm — My client hands the keys to his landlord
Howard, the owner of Cypress Glass is my Hero! Being in business for over 25 years he is your solution to any of your glass or window problems.
He charged $ 270 for his service, which i find a bit too steep. But because it was an emergency i didn’t mind. I would have given him 5 stars if i got a break on the price.
Thanks Howard for being there for me. I will call you next time i need your service and hopefully I’ll get a discount.

I’ve used Howard for my glass needs for my business for years. We buy glass to put on top of desks, conference room tables and other furniture. We get exactly what we ask for, done right, at a fair price. No complaints.

I was out of town visiting my mom and broke a window by mistake. I called Cypress glass and Howard, the owner came out right away and fixed the window the same day. I was very impressed with his promptness and attitude. It is so refreshing to have someone with a pleasant and helpful personality, and since my mom is in the area she will refer Cypress Glass and use them again.

I asked Cypress Glass with help moving 2 6×6 mirrors. I called at 11:00 and owner, Howard Albertsen, was incredibly accommodating and able to do it at 2:00 the same day. He returned my call promptly and was able and willing to brainstorm with me about how to do this within my budget. I’m so happy with the results of this afternoon’s move.

I was looking for someone to supply 8 insulated double panes for my basement windows. Just the glass, I wanted to install them myself. (And save oodles). I got two local quotes, Cypress at $ 35 a window, and another local company at $ 44. I went with Cypress.
They were ready when promised. Owner Howard Albertsen gave me some good tips on installation. I will start here for any future glass needs.