Del Rio Roofing Co

I would recommend this company. The crew on my job were always on time, professional, communicative when needed, and cleaned up daily.
The office staff on the phone was always helpful. The owner is great but sometimes hard to get a hold of.
Overall, I am very happy with the work and service done.

I had a great experience with Del Rio. I found the owner polite, responsive, and accurate in his description of the job.
I checked his references. I checked more than three. The only complaint I heard was that a woman had a small dog, and the nails were not cleaned up DAILY. When I get references I prefer to find someone with a comment and hear how it was handled. All great references are a bit suspect.
Ignacio described the job being 3 days, and the clean up on the last day to me. That’s just what we got. The pricing was fair and much less than another roofer. I think I contacted four roofers. It’s very rare to be happy to hand over a big check like that, but we felt the job was well done.
Our roof was not a complete replacement. My understanding is you are able to put a new roof over the other.
We have a small storage building. It needs a new roof. A contractor that I’ve worked with quoted $ 900 and using spare roof shingles he already had, so it wouldn’t match the roof. Eventually, he came down to $ 650 if we did it right away. I understand filling your schedule, but I’m not a fan of such a price difference.
Ignacio came out. Gave us a similar quote to the $ 650 without the run around and the shingles would match our roof. Since it was summer we were not in a hurry to have it done. No problem. We will call him when we are ready.
I recommend his business all the time.
You have to do your research, get a few quotes and check references.

******Do Your Homework******
It’s been a few weeks since our amazingly horrible Del Rio Roofing experience, we really did not want to write a review because we knew it would bring up all of that stress again, but here we are-​you need to know.
We reached out to Del Rio to strip and replace our roof. Ignacio (the owner) came out to see our roof, after he measured the roof we began to ask questions and tell him what we had in mind, he quickly dismissed us and said that he would come another day to meet us. We did manage to let him know that we were REALLY concerned that there would be thousands of old nails everywhere, we have pets running around-​he assured us that there would be no old nails left around and that the crew would clean up at the end of each day.
He sent over the estimate, he was a little cheaper then the other estimates so we booked him. Soon thereafter we got a call from his office saying that they had a job cancel and they they were coming over the next morning, two weeks early. We were told that Ignacio would be there with the crew that first morning, we still had not had the chance to tell ANYONE about the extensive rot that we wanted to fix, the type of gutters and downspouts we wanted, that we wanted to paint the new eaves boards before they were installed (so that we would not have to pay a fortune to have painters erect scaffolding in order to paint them), things like that, details.
The crew of 6 – 8 roofers showed up and started ripping off the old shingles, I asked when Ignacio was coming and was told «soon». The crew continued with the process and we left them to do their work. Several hours later we came outside to see that the crew was cutting out the rotted areas on the eaves, and patching them up. We never had the chance to tell anyone that since 60% of the eaves were rotten that we wanted to have new ones installed all the way around. The crew wasted much of the first day doing the patch job, all of it had to be replaced when we finally had the chance to tell Ignacio what we wanted-​he was VERY defensive, not a pleasant person.
After that first day we walked around the perimeter of our house and found HUNDREDS of old nails EVERYWHERE. The next morning we called Ignacio about the nails-​he said that the foreman should have cleaned up but forgot.
The next day we saw RAIN in the forecast, not good as we had no shingles on the roof. How could we be so lucky? No rain in MANY months and then boom, we strip our roof and they call for rain-​lucky us. The crew haphazardly attached a waterproofing underlayment and went home. The rain came, along with a lot of wind to blow their underlayment around. Long story short: it took us several days to see the water damage on our living room ceiling, but there it was, the bubbled up paint that was moist to the touch. Please Note: it had not rained for many months before this water appeared AND there are no water pipes anywhere near that part of our ceiling. We emailed the Del Rio office about the damage, when he called us he was very defensive and did not want to take any responsibility for the water damage-​he thought it was pre-​existing! About 5 days later he sent out a painter who patched and painted the area-​that painter reported back to Ignacio that the area felt dry-​Ignacio once again tried to tell us that it was a pre-​existing problem. Of course that area would be dry after 5 additional days which were in the 80’s. How else could this problem have occurred?
I could go on and on, we could write a book about our terrible experience with Del Rio/​Ignacio but for the sake of time and my rising blood pressure I’ll just bullet point the rest of the highlights for you.
*gutters installed with NO slope-​the water pools up and can’t escape-​and the seams where they soldered them together leak.
*nails everywhere-​everyday
* terrible communication with Ignacio-​he loves to say «yes yes» when you ask him anything, but nothing happens.
*We ended up having to micromanage every aspect of this project-​very stressful for us
*Ignacio is very defensive when you request any changes (i.e. they install new soffit vents inside out)-Are we so picky?
*We requested the Presidential TL shingles, he bought them but purchased the CHEAPEST hip and ridge shingles possible
*Their «carpenter», made very sloppy cuts that we had to ask them to redo over and over, think ½ inch too short cuts-​big gaps everywhere-I’m not a handy person but know that I could do better.
*Ingacio constantly told us that we were his pickiest client in over 30 years of business, based on the other Unilocal reviews, the court cases with him vs. burned past clients, I’m afraid that we can’t accept that honor.

Del Rio Roofing is putting a new roof on one of the buildings at my facility as I type. They were recommended by my boss’ realtor son– who uses them often and so far are doing a terrific job. This is a difficult situation because the workers have to work around people coming in and out of the facility all day. They are courteous and move vehicles when they need to.
I honestly have not heard any country music blaring. There was Mexican music that I heard when one of the trucks came in but it ended when they shut the motor off in the vehicle.
Ignacio (owner) speaks perfect English as do one or two of the other workers. ALL the same workers each day. If I want an answer to a question or wonder why something is being done, I don’t ask the workers. They are doing what they are told to do. If Ignacio is at another job, I simply call the office or Ignacio on his cell phone and get the situation straight in my mind.

Del Rio Roofing was referred to me by my realtor. I had them come and give me a quote and I also got 3 other quotes. I chose Ignacio from Del Rio based on the excellent price as well as the great referrals. The roof came out beautiful and the workers were courteous and friendly. They worked efficiently and with a great deal of care when it came to cleanliness. I would definitely recommend Del Rio Roofing company to anyone that needs a new roof!

Del Rio Roofing put a new shake roof on our newly remodeled home in Menlo Park 13 years ago and did a terrific job. We had a leak last winter due to some low hanging trees that caused the shakes to rot (oops!), and they came out to fix it for a very reasonable price. The were quick, courteous, and spoke very good English. Could it be that they only use their own crew now instead of subs? I don’t know, but just felt I should leave a good review for them based on our 13 years of satisfaction with this company.

I strongly DO NOT recommend Del Rio Roofing in Redwood City. They replaced the roof on our house in 2008 and we are unhappy.
The problems include (only some of our issues):
–wrong color –then they tried to charge us $ 1200 extra for correcting the mistake which they admit they made.
–phone lines cut — they accidentally cut our phone lines and never notified us. I came home to find the police working with the crew because the lines were down in the street. The crew apparently never told the company until we talked with the company.
–gutters installed poorly — they came out and fixed (worked but very ugly). The ‘fixed’ gutter has now totally failed after the Jan10 big rain storm.
–used side of house for bathroom. Owner apologized profusely for this issue.
One neighbor had used Del Rio Roofing successfully prior to us.
Another neighbor used them at the same time and had problems.
— — -
We subsequently used U.S. Roofing for another roofing project and are extremely happy with U.S. Roofing.

Wasn’t not looking to write a review for Del Rio today, but their reviews came up when I was searching for something else. Had them to a roof for us a few months ago and they did a great job and were very professional. I was concerned about using them because their quote was lower than the others, but they had many good references including people I know and friends of theirs.
They did a good, quick job and did exactly what they said they were going to do. They cleaned up the site every day. The crew didn’t speak English, but the owners did. Permitting and inspections were handled correctly.
No leaks here.

I’m sure everyone has varying opinions of every contractor but I don’t understand the negative comments given here for Del Rio Roofing. Two years ago we had them remove our wood shake roof and install new plywood sheathing and fiberglass shingles. Their prices were very reasonable, the quality of workmanship was excellent, and they left our property as clean as it was when they arrived. They also installed three new skylights at no additional cost. I’ve recommend Del Rio to friends and they’ve all been satisfied with their work.

I wish I could leave NO stars. DO NOT LET THIS COMPANY TOUCH YOUR HOME! In fact I wouldn’t let them roof my dog house after this experience. They are unprofessional, rude, inconsiderate, sloppy, illegal, do not get the proper permits, can careless about nothing but the money. These men love yelling «cat calls» from your roof at every unsuspecting female passing by. They love to blast their country music from roof tops to the point where the whole neighborhood has to listen to it. How about dropping 100 lbs felt rolls on your roof starting at 0700. They make a FILTHY mess in everything they touch including roofing nails in pools, through tires, tiles all over the yards. They do not cover anything that could possibly get damaged, even your car that was supposed to be safe in the garage until they took off half the roof by accident, leaving all the debris in your boxes, cars, freshing washed clothing, rafters, etc., when you ask them to clean it up, which all of a sudden they «NO SPEAK ENGLISH» when the poop hits the fan. They even dropped debris onmy poor dog when he went outsode momentarily to go potty. Ask them to fix the termite infestation at the Leahy Town homes (431 to 481), again they NO SPEAK ENGLISH conveniently. «Oh that wasn’t included in the estimate.» Half the workers admitted they do not work directly with the company that the are day workers/​laborors. I guess you get what you pay for with this company. Fair warning… go somewhere else!
Update: Rick C (who’s Mommy owns a unit here is comletely incorrect on his «facts». Maybe if he came and saw the issues that we had on our side of the units he would have a different opinion. Maybe if he would have been a responsible owner instead of a passive agressive one he could have helped the situation instead of ignoring it. We again had terrible service, leaking roof, filthy mess in our garage, closest, backyard, load noise, music starting at 7:00am (I kept notes on the service/​times/​multiple phone calls for help etc., LEAHY TERRACE TOWNHOMES are plain ghetto as are the owners and most tenants) If you run with dogs your going to get fleas and Del Rio Roofing may have given a great price, we feel we got what WE paid for. Terrible service where people do not seem to care. Besides I am not the only one giving one star now am I? There are others with one star? Interesting?