Hines Property Management

I work in a high rise building in downtown Phoenix (for a law firm) managed by Hines. I completely agree that they are the worst management company I have ever experienced, for reasons too numerous to list. The most recent of which — my cell phone and charger were recently stolen after hours (where only cleaning people, security and identified people with access cards are allowed) right off my desk. I reported it to Hines the next morning; they finally came to take a report at 1:15pm. Hines basically refused to do anything but take an incident report — even though I had tracked the phone to a specific street address, accurate within 9 yards! Their investigation was completed the very next morning. When I asked if they interviewed the two cleaning people who were there the night in question, they did not answer. When I asked what actions they took in order to locate my $ 500 phone, they did not answer. All the «head of security» would say was that their investigation had been completed and there was nothing further they could do.