Office Max

Went in to Office Max in Redwood City and were helped out by Alejandro. We came in to make copies for Bethlehem A. D coming up in Dec 2015. Alejandro not only gave us a really good deal, but offered to cut our posters for free!!! He has amazing customer service! He treated us with so much respect. Made us feel very comfortable, will definitely be back! With that kind of attitude Alejandro is definitely going to succeed in life!

Alejandro in the printing area is great. Always giving us fast and accurate big format color prints for our packaging and poster samples at work. Thanks!

I know you’re in the shit area of Redwood City, but you can at least hire people possessing common courtesy. «Hello,» «thank you,» things like that. Not someone who hands me a receipt after I dropped $ 100 on liquid gold aka printer ink and just mutters «all right.»

If it weren’t for the gift certificates we had, I doubt we’d step foot in here. We usually get our office/​school supply needs online. The customer service was just okay– no one approached us and there was only 4 customers tops inside the store. I get better service using their online site.

Went to use gift card from Office Depot since they are now the same owners.
Was told can’t use it till Feb in Office Max.
How’s that for customer service?

Its officemax people, you come in with a coupon, you leave with what you wanted.
Service is service, what else can you expect from a office supply retail store.
There are occasionally great deals on the clearance rack, see if you are lucky!

Stopped by this morning hoping to find someone knowledgeable enough to help me figure out the issue with my monitor. I was surprised to find the array of tech service offerings. I am not sure that all Office Max locations have this. Kevin suggested that I get a new VGA cable (start with the cheapest, easiest option) and told me to return it if it did not work. It worked! I am so appreciative — especially since before Office Max I went into the RS next door and was told to go down a much more expensive route to fixing my issue.
Thanks Kevin!

Long lines, mediocre service, forty-​seven cents for TWO SELF-​SERVE, one-​sided, black-​and-​white photocopies, and Godzilla help you if you need to print something from removable media because only ONE computer in the print area (way in the back of the store) is capable of printing… and it’s often on the fritz. Avoid at all costs. Staples is superior.

NOT SO GOOD.
I went to this store to purchase two binders and saw that they were on sale. The first binder was full price, the second at 50% off.
I went to the front and there were about 6 or 7 people waiting in line for the one cashier who was working. The customer being helped was paying for her order with a $ 100 bill and that brought the entire store to a complete halt. One would think that a cash register at an OfficeMax would be able to cash a $ 100 bill without quite so much fuss.
Anyway, a second cashier finally opened up and I was eventually helped. When she rang up my order, the discount for my order was not shown. I brought this to her attention and she tried a couple of more times to scan my items without success. She eventually got someone to go check the shelves for her and he reported back that my binders were not on sale. I had made sure I had the right binders when I selected them so I went to the display myself and found the clerk. I pointed to the large «sale» tag that couldn’t have been more clear to him. «Oh. Yeah, I guess you’re right,» he said. He notified the cashier of the correction and sent me back to the front.
When I got back to the cashier, there were now 3 or 4 other customers in line. I would have left, but my daughter really needed the binders. So I waited a bit longer. When she rang it up for the seventh or eighth time, it still did not register correctly. She had no idea how to do the correction manually and asked for help. Unfortunately, the other cashier could not be bothered to take the six or seven steps and come over an help her so she struggled and struggled. You would think taking 50% off a binder wouldn’t be so difficult but she was apparently not very good at math. She eventually took «a few dollars» off one of my items — it was not the 50% I was entitled to.
Quite frankly, I was just too frustrated and disgusted with the entire experience to bother anymore. Fortunately, there are both Staples and Office Depots close by — which will be getting my business in the future.

My go to place for cheap supplies.
Only downer for me is that I don’t always need bulk.
If I just need a single item then it’s not possible.
Helpful staff.
Nice and clean.
I don’t use all the other services so I can’t comment on it.
I think it’s great they offer resume service.

Horrible service. You wait forever in an empty store with only one customer ahead of you for a simple print job while the manager seems to wander around. Second time that’s happened to me. Went to the cashier to buy print paper, set paper down on counter to look for something in wallet (I was second in line), and the cashier gave me the nastiest look. I ended up leaving with nothing.
I only give it two stars because once, a while back, someone gave me a discount on my print without me asking.

One register working. The other register is the proverbial water cooler for the entire store. About 10 employees or people dressed very similarly in polo-​type shirts and khaki-​like trousers were casually gathered around or inside the second cash register cube. Where they hanging out? Is this actually the best place to work because hanging around the cash register is part of the duties?
I came in here looking for report covers. They had some plastic ones on sale at the clearance shelf in the back of the back to one side of the store. But overall, why are office supplies so expensive? So SO expensive. And so predictable.

I’m with the first reviewer…
The main store is O.K., but for printing services… Aaron is the guy to find.
He really knows his stuff and will go the extra mile to make everything perfect.

I’ve only been here twice, both times were for prints and both times were totally differing experiences.
1^st time around was awesome. Dude at the print center knew his shit, was friendly (and funny… a plus) and got us out of there relatively painlessly.
However, this last time was a bit ludicrous.
Came in for the same reason — prints. I was about an hour away from heading back to LA and my sister, back to Central. A little pressed for time and hoping to get the same awesome service as before.
WRONG.
Went straight to the print center and no one was in sight. Waited around for a couple minutes til we decided to find someone. A nice, older employee took our card and went to go find someone to help us out.
Who he brought back, however, was some incompetent, young chick probably fresh outta high school. She looked confused by my SD card and replied «oh, we can pull prints from this. You need to put them on a CD»
Say whaaaaaaaaaaaaa?
Never in any time that I’ve had to go to any office supply store (be it Kinkos, Office Depot OR Office Max) has anyone told me that they couldn’t pull images from an SD card.
We replied
«Are you sure? We’ve done this here before no problem, with the same card for the same reason.»
She went and found some equally young and equally incompetent coworker, who told us that the girl who DID know how to pull the images from the memory card wasn’t there, and she’d be there tomorrow.
Of course, that means nothing when I’m about to travel 300 miles down the 5 in the next hour, but thanks anyway.
Tip to Office Max people — Its called a Card Reader. Its usually in the drawer by the computer. You plug the little USB thingy into the computer, then put the little blue chip I hand you into the slot on the card reader.
*GASP*
I just don’t understand, Office Max. How hard is it to train your employees to do something that should be in their job description? I know that working there must be like working in the 3^rd layer of Hell, but seriously.

The sales part of the store is mediocre, has basic office supplies, nothing special.
The guy who works in the back, Aaron, is AWESOME. He handles faxes, poster making, business cards, printing, and basically anything and everything related to that kind of thing. He is phenomenal at what he does, nice, efficient, and has great pricing.
If you need business cards made, or posters, or printing, or any of that stuff, go find Aaron!!!

Had a very good experience today with a store associate named Robert. I’d been looking for a metal 2-​drawer filing cabinet and was already a little miffed at the rudeness of the store associate at Office Depot on Norfolk St., San Mateo (if I weren’t in a good mood I’d write a nasty review for Office Depot). Robert not only spent a lot of time helping me find what I wanted (even though I had him lug out several filing cabinets from storage), he also helped me load it into my SUV and was very polite, courteous and good-​humored.
So I’d recommend you flag down Robert at this store if you are having any issues.

If you’ve ever wondered why Office Max is closing locations, you have to look no further than this Office Max here in RWC.
I walk in and am rather befuddled as to where to go to look for what I need as this is the first time I’ve been to Office Max (usually go to Office Depot). I walk around for a bit looking for what I need and finding new stuff along the way but I notice every employee who walks by me never seems to bother to lift their head up and say hi.
It’s like their too busy in their own little world.