Old Navy

This old navy sucks. There a HUGE line ALWAYS and not enough cashiers. Also the place is a pig sty. It’s such a mess it’s not even worth your time. Drive to Hillsdale where it’s more organized. You won’t be disappointed.

I love this Old Navy location at Sequoia Station. The staff are always smiling and helpful. I can always find a great deal every time. Keep up the good work.

How many people have to wait in line before they call for a second register? Nine this time.

Smaller than all the Old Navy stores I have been to before. Baby and toddler section is very limited. The store is messy. The employees are not very friendly not helpful. They need more help at the registers. Dressing room is crowded with clothing racks and mannequins. Dressing room attendants did not greet you when you approach the area. You basically serve yourself in there. First time at this location. Probably last. Will check out Hillsdale if I need to go to Old Navy again.

No words can explain this s%#^ show. This location is so close to me I force myself to deal with the lackluster employees EVERY time I go in. Worst Old Navy I’ve ever been to. There is never a soul to be found on the floor and the manager is always looking way too busy avoiding eye contact with the line of 10 people as one register is open at a time. A few of the employees are awesome and say hello and try to help when they can. Overall everyone seems miserable and I wouldn’t shop here if the location wasn’t so dang convenient.

i’ve been to old navy multiple times to pick up odds and ends… flip flops, shorts, tank tops, tshirts, jeans for my hubby, shorts for my hubby… they pretty much have all of the basics, and i like to go when things are on sale b/​c you can really get a bang for your buck! while not quite as durable as it’s parent company gap’s clothing, these clothes will last you a while and make for great play clothes that are machine washable. keep an eye out for their $ 5 specials as they usually rotate items at this wallet-​friendly price. this location is generally well-​stocked as i can always find my size and the cashier stations are always staffed appropriately so that i needn’t wait very long to check out. the return process is also seamless as i have occasionally needed to return an item that did not work out. they open pretty early and stay open later than most stores, starting at 9am on most days and closing at 9pm. sunday is the exception when they open at 10 and close at 7.

This Old Navy is located in a small shopping center (where the Redwood City Caltrain station is). As far as Old Navy stores go, it’s pretty small. There is a sale section but of course everything was haphazardly displayed and so it made browsing a bit difficult. Probably not my favorite Old Navy store to peruse.

This review is based on customer service…
I am a frequent shopper at this Old Navy store and online. I have been for years and spend plenty of money on clothes regularly. I LOVE OLD NAVY. Just to be clear. Unfortunately, I experienced a situation in which I bought a piece of clothing that ended up being defective (broken zipper) after wearing only a few times. I went in and tried to exchange for a new pair, because I really like the pants, and was told I couldn’t because they had been worn. Furthermore, I called the store a few days later and spoke to a manager, who then told me if I had a receipt or could look it up on my card then I could make the exchange, but typically they do not take back washed and worn merchandise.
My first issue is the inconsistency in information, because had the first team member told me I could look it up on my credit card, I would have happily been able to do that. Secondly, as someone who has worked in retail for several years and has been in management, I understand that there are store and company policies. However, as a loyal customer, I would just appreciate an easy solution. I was not asking for my money back, only to get a new item. It was just frustrating that in this situation the store seemed more focused on money than making their customers happy and maintaining loyalty.
The cherry on top was when I called the Hillsdale store and they happily said I could come in for an exchange no questions asked. Once again, there seems to be some inconsistencies in the company.

I’ve gone to this Old Navy a few times recently for basics. I think that the selection is similar at all of their stores. This one can often be messy but it’s usually busy. The staff is kind but I don’t ask them for a lot. The last time I paid, the cashier was very confused and had to ask several questions to the other cashier. I figured that she was training, we’ve all been there before.

I don’t always go to Old Navy. But when I do, I prefer that Gabriel is there. Very helpful and fabulous!

The staff here is incredibly helpful and pleasant.
The store is kept fairly organized and clean, and parking is easy.
The stock isn’t always the best, as they are often out of smaller sizes of items.
My complaint is more for the company than this individual store.
STOP THE VANITY SIZING! More and more often I am finding the size 2’s and 0’s way too big. I am not that small.
They have a lot of clothing i would be likely to buy if they had a size that fit me .
I love the workout capris I have from here, and adore the skinny jeans I have bought.

This place is awful. Slow service, cheap clothes, unconcerned employees. I’ll NEVER return.
I made a return for a shirt that was washed before I wore it, and when I wore it the color leaked onto everything. The white tank top underneath and also my light gray jacket on the outside. When I explained this to the employee, there was no remorse at all! No hey, I’m sorry that happened or we apologize for that. They’re just like machines, they have no personalities and they get offended when you want to return something. Boo!

They had some great deals and the women at the counter were very nice too. the store was very neatly organized but the staff on the floor was almost non existent.

The store is just about the «right size», making it a good place to shop. It’s not too big and fancy that it feels «overwhelming» (like the Hillsdale and Baystreet stores). The layout is is generally ideal for shopping.
Service is not Nordstrom’s style, if you get what I mean. But really, let’s be realistic, why expect luxury service when you’re paying peanuts for your merchandise? I shopped here several times and encountered rude divas expecting to be treated like they shopped at Chanel or even Hermes. Really?!
I like how associates respect your personal space. Not too pushy, not too «contrived».
Walking into Old Navy, I think you should set realistic expectations about service and quality. You ARE paying 5 dollars for shirt, you don’t expect it it last you lifetime. You are paying 10 bucks for flats, you don’t expect it to feel like Lanvins or Tory Burchs.

Is it strange to feel dirty after leaving an old navy?

5 stars for Natalie, the friendly young cashier who always hooks me up when I stop in for a pair of jeans. With Old Navy’s affordable prices, I don’t expect rockstar service like I get at Nordstrom. But Natalie delivers. And twice she’s helped me find the right jeans, interestingly enough, they’re called Rockstar Jeans. She is genuine, and really cares about her customers. And tells me I’m a hot mama in my new jeans, without me feeling like she’s blowing smoke.
Old Navy has some comfy adult pajamas and kids’ clothing. The children’s stuff is appealing and current.
This isn’t necessarily my favorite location in terms of what they have in stock, but the location, prices, and helpful employees like Natalie make me a fan.

Not a good Old Navy. The store is small, poorly organized and they don’t have a very good selection. Almost everything was a XS/​S/​M. Some of us are bigger than a medium. I had a couple of questions but couldn’t track down any staff. When I finally did check out the clerk was about a friendly as a prison guard. Come on people, smiling goes a long way

I made a quick stop here before heading to the gym down the street.
Great Old Navy. As usual great prices but I didn’t really have time to shop.

What is the deal with this Old Navy?
Old Navy stores carry a range of items, ranging from incredibly poor quality to reasonable quality. Aside from the standard tank tops and t-​shirts, this particular store always seems to carry the lower-​end items. If they have the nicer stuff, then they have it in XXXXXL sizes, no smalls or mediums. The clothes frequently look super wrinkled and look worn and stretched out.
I’m been here plenty of times over the past couple of years and have had the same experience every time. I’d skip this store and head to the Old Navy in Valley Fair or the one on Saratoga Avenue in San Jose. Those stores are a lot bigger too.

I used to shop at this Old Navy store a lot when I lived on the Peninsula and always found great items to buy. I love their big sale section too and their adorable kids clothes! The price is also always right. Some of my favorite purchases include:
— socks! (yes, they have great sporty short socks)
— denim skirt
— velour zip-​up (girls’ XL & fits perfectly)
— chunky pink sweater with buttons
— chunky black & white sandals
— stationary
— purses
— clutches
— and more!!!
P. S. I’m a pretty serious bargain shopper so Old Navy always ensures success!