Ulta Beauty

This is by far one of the worst salons I’ve ever been to. I walked in with medium brown hair and left with black hair. As soon as i got home i called Tina to tell her my hair was jet black and she had assured me it was going to wash out. I called her two more times after to tell her I was not happy and wanted a refund, she basically rushed me off the phone didn’t want to be bothered and after texting her photos of my hair never responded. I then called customer service and went to instagram with my dissatisfaction. I finally recieved a call from the store manager with an apology and an offer to refund my color only. I want a full refund for my aggrevation, I have to walk around like this not you. She then puts me on the phone with Tina again! Like what is that going to do? I’ve already spoken to her a bunch of times and she keeps saying it’s going to wash out. If I was going to pay you for a process that I was going to be vigourissly washing out then what is the point of doing it in the first place! I finally got a hold of the district manager who offered to send me to another salon for color correction. You know what you have to do to go from black to brown? Bleach and then damage galore. So my choices are damage or walk around with 2 different colors in my hair. Wonderful, why are you employing people that don’t have the experience to deal with different hair? It’s been about 6 weeks of washing my hair with dishwashing soap, baking soda and clarifying shampo and ¾ of my hair is black and the roots are brown. They also have to audacity to challenge the disputed charge and claim to Visa the since I left a tip I was satisfied with my service. BECAUSE I’D GO THROUGH ALL OF THIS IF I WAS SATISFIED?! Maybe if you had the correct lighting I could’ve seen how dark it was while I was there and could have left without paying for this atrocity. I want my money back, if you stand by your employees then stand by their mistakes as well. Also to add, she barely washed the color out of my hair my scalp had residue for at least 2 washes after that experience. Stay clear and go to a reputable salon that will stand by their work.

Yo bad customers service, everyone was being rude, even the security guard was being an ass. I recommend going to another one.

I had my hair done by Sadia last week, and I love love love it! I didn’t even realize they had a salon, unsure how I missed it… but either way, totally affordable and Sadia listened to exactly what I wanted. My cut came out great, blowout was gorgeous and I had a deep conditioning all for under $ 60 — insane. I’m super picky with my big ol curly hair, and I’m super satisfied. I’ll definitely be back.

I’ve been getting my hair done here for a couple of years now. I had one guy do an ombré years ago but unfortunately he left. Tina has done my hair ever since and she is AMAZING!!! Not only is she good at hair but she is funny, friendly and kind. She will listen to what your ideas are and give you exactly what you want and she will also give you her honest opinion if you ask for it. I love her and trust her completely with my hair and I don’t trust anyone easily when it comes to my hair lol. So if anyone wants to get their hair done, I highly recommend her :)

Came here to get the NYX Microbrow eyebrow pencil and the Real Technique Miracle Complexion sponge. I heard the NYX pencil is basically a pretty good dupe of the Anastasia Brow Wiz, which I’ve heard so many people rave about, and at half the price, I just had to try it. And I really wanted to try using a beauty blender, but the original one is quite pricey.
I arrived at this store about 20 minutes after their typical opening hours on a holiday, so I expected it to still be closed, thankfully it wasn’t.
I wasn’t greeted at all and the staff seemed like they were ignoring the customers, but honestly I wouldn’t have it any other way. I was glad no one approached me asking me if I needed help because I wouldn’t want them to hover over me while I decide if I wanted something. Too much pressure there lol
I finally found the NYX section and there was a buy one get one 50% off sale, score! I didn’t want to miss out on the sale, but there was only one Taupe left and that was the one that I came for, so I got the ash brown. It was the only color that I thought was closer to black than brown since all the other colors were more brownish. So with the discount, the pencils were $ 7.49 each
They had A LOT of the Real Technique sponge in stock that they were placed in random sections. I found find them varying in prices all around the store, but the real price is $ 6.99.
My total came to $ 23.91, after tax. I’ll definitely come again and maybe I’ll make a membership card next time.

The salon at this location is so terrible. They do not honor any promotions and behave as if they are their own salon and are not attached with ulta. They are so lazy and refuse to do any work. They are so bad esp Tina! You are better going to another place, prices are too high for bad service. There was one person at the salon and she didn’t do my hair and told me to come back 3 hours later when there was no wait. I’m extremely disappointed!
I went back again and kenia cut my hair. She was amazing. She is young and ready to listen to you. She does what you want and adds a flare of her own style and it looks great. I’ve been so happy with my hair and I love her so much!

I am a professional makeup artist. I do most of my shopping online or at Sephora. I’ve been loyal to Sephora because of their amazing service and loyalty program. After reading reviews on nude lipsticks I decided to stop by Ulta for the first time to try some on for my kit. Upon arriving I was not greeted or even acknowledge by any of the representative at this store. I had to interrupt a conversation with Amanda and Representative B (didn’t catch her name) to ask for the location for a brand. Rep B responded by waving her hand and using the words «over there».
While over there I swatched a few different colors on my hand and was looking for a sanitation station to try them on. After floating the store again no reps in sight I came across Rep B again. She mentioned that there were no mirrors in that side of the store and that I wasn’t allowed to try on Lipstick on my lips and it was meant only for my hands. (Obviously I know how to sanitize testers and I appreciate her unnecessary input).
Rep B then proceeded to silently follow me around the store. After finding a mirror she told Amanda to approach me and tell me I wasn’t allowed to try on the drug store brand in that side of the store. At this time Amanda left the client unattended to approach me. She then told me the manager Stephanie was on their way to reprimand me. This is when I lost it. I am 6 months pregnant and their harassment caused me a lot of stress. I dropped all the products and walked out the store.
Bad idea going wasting my lunch break at this location. Will probably never shop at an Ulta ever again.

I went back here last week to pick up skincare items that I can’t get elsewhere (locally).
The security guard was friendly this time around and the newer staff, specifically cashiers were much, much better! They were friendly, fast, and one staff member in particular offered honest feedback about a makeup line I was curious about. A few minutes later, I was back at the register after picking up a few more items from that line. I have to say, that staff member was on point with her recommendations and helped me find exactly what I was looking for.

Good selection of products, but customer service can be improved.

This is the worst Ulta I have been to but only go because it is easiest to get to transit wise.
As far as product, this store is disappointing. Nothing is ever in stock and when you ask they say that she get shipments Wednesday’s. I went on a Wednesday late in the day (by this time items should have been restocked) I asked one of the girls if they had any more batiste dry shampoo as there were two left to which she said «we get new shipments on Wednesdays» I let her know it was, in fact, Wednesday and she goes «Oh well then you have to call and we can put it on hold for you» uh what?!
everything is always messy, I’ve come here 20 times or so now and nothing is ever stocked up or cleaned the drugstore part gets no love and items are opened up and not disposed of. Nyx products are all but gone all the time.
Order online and only go here for exchanges or returns like I have been doing.

Update: I went back on Sunday looking for lip products that were supposedly restocked on Friday, but they weren’t there and the nyx aisle was a HOT MESS. I heard a girl saying that they didn’t even have her eyeliner. I feel you girl.
Two stars because the customer service was on point today.
I want my soft matte lip creams.

I’ve shopped here due to the convenient location. However, sales associates: if you’re on break and want to put on your own makeup, I support that… consider going to your break room. If you’re actually not on break, maybe don’t stand out on the floor at one of the makeup stations and do your eyeliner, exerting the saddest amount of effort to help me find stock on a supposedly in-​stock item (aka walking over two steps to glance at the display to inform me you don’t see the product). Well damn, thank you so much for going above and beyond. *eyeroll

I’ve only had my hair done once before and I had bad customer service with my stylist that’s why I took off one star
My next appointment was recent and I had Tina who was beyond wonderful. She did such a great job coloring my hair and gave me such a good time getting it done. She was always attentive in what I wanted and gave me countless advice on how to take care of my hair afterwards. If you’re getting your hair done I would definitely recommend her! Definitely coming back to get my hair done by Tina again

Stacey Houston rocked my haircut! It’s been many years since I found a stylist that I loved and gave me a dope haircut, but today is the day my friends. Stacey graciously welcome my mom and I and do both of cuts and styles and did my moms color. She was the only stylist in the salon today and she worked between the both of us. She listened to what we wanted, gave advice, and really took her time to give us the cuts we wanted. I was so impressed with the cut she gave me, my hair has such body and softness. She has a wonderful attitude and didn’t try to sell us any hair products, just recommended things for our hair types. I am so happy I found her!

I had visited a different location over the weekend, where I purchased a few beauty products I had been eyeing online, and also a fragrance that I finally justified purchasing for myself. I asked if they had a bigger bottle as I felt like I remembered seeing one perhaps in a different shop at some point, the gentleman said no, this is the largest. The next day, i passed by a Sephora and lo and behold! The same fragrance, exactly twice the size, for roughly $ 20 more. I am no fool! I purchased that bad boy and decided to return the small one the next morning.
I came to the store to return, and the cashier was nice about it. She asked me for the reason behind the return and I explained it to her. I clearly had opened it and spritzed it that night I purchased it, which was only 2 days ago. It still had the clear plastic surrounding the box and all. Anyway, an African American woman, I’m guessing a manager of sorts was passing through, and gave me the nastiest side eye look, as she took the receipt herself and started looking through it. She then asked the cashier in an annoyed tone if she had opened the box to check the bottle. Really? She could have used a different tone and a different expression on her nasty face. I held back because I didn’t want to get besides myself in a store, but I hate when employees act like you’re doing them such a disservice when in fact the company says returns are HAPPILY accepted. I guess she didn’t get that memo.
I’ve worked in retail myself in the past, and I never made anyone feel uncomfortable or awkward for a return. Everyone was all smiles when I was spending the money! I haven’t committed a crime, I didn’t steal a thing, shit happens sometimes, people change their minds. In my case, had they been more honest and just said THEY don’t carry the larger size instead of saying «no» I wouldn’t be here in the first place! Thanks and good day.
One star for the cashier who tried to smooth things over with me once the miserable employee walked away, and oh the security guard, he’s always so polite. Maybe he should be manager! ;-)

I shop at this Ulta once a month, sometimes more when I am in the neighborhood. I love the mix of drugstore and higher end makeup, hair products and styling tools in one convenient store.
That being said: In the past 8 months an employee has greeted me twice. The women in the «prestige» second are absolutely useless. They stand in groups and chat about vapid subjects. Every. Single. Time. No one offers assistance. They gather around with their overly painted faces with way too much ghostlike powder and ignore customers. Last transaction the cashier had a snarl on her face as she rang up my products. Didn’t ask if I had an Ulta beauty card, then put my change on the counter after I handed it to her nicely, pet peeve of mine. If you can’t be pleasant don’t work in customer service. I personally have had enough and will stick to online shopping to avoid the attitudes.

I hate to admit it… but I come here… a lot.
As a loyal Sephora customer, I used to walk by the place and not even look twice. One day, my coworker convinced me to go with her and I fell in love! I love that this place carries it all — prestige cosmetics brands, drugstores brands, nail polishes, body care, hair care, etc, etc, etc. Also, I think their rewards program is better than Sephora’s as well since you can redeem your points for a discount instead of a tiny sample of something you’ll never use.
As far as this location, it’s pretty big and tidy most of the time. Usually they have everything in stock, except for the NYX products ’cause you ladies are feigns! And a lot of the time, they’re out of many Essie colors for weeks. (Speaking of NYX, thank you Ulta for having a huge NYX section — you are the reason I own a million lipsticks.)
1 star off because most of the time, the ladies that work here look grumpy and talk too much amongst themselves rather than help customers.

I am obsessed with makeup, which is why I am obsessed with Ulta. They have an amazing selection of make up brands for great love prices. I love their little gift sets & the sales they have for Xmas. I love how they’re organized & you gotta love that rewards points card. My boyfriend hates walking in with me because he knows I spend over an hour looking and I must always come out with something purchased. Defiantly hit up Ulta if you’re trying to find good makeup and good prices.

Always love coming to this Ulta to get my hair done by Tina (Ulta stylist). Every time I go in, she listens to my needs and wants. I have a lot of hair (ALOT) and she always makes me feel comfortable and not guilty for torturing her to blow dry my hair. In the end I’m always impressed at how AMAZING my hair looks. She will make you feel like a million bucks because she knows what she’s doing.
Last time I went she recommended useful hair products that definitely helped maintain my color. Thanks Tina for always squeezing me in and being so sweet, even when I fall asleep in your chair while you blow dry my hair. :)

I always have a great shopping & service experience at ULTA Rego Park. My stylist Tina is amazing, she makes time to squeeze me in whenever I call for a last minute appointment. My hair is long and thick and I’m very picky with who touches my hair. Tina knows how to manage my hair, and she has a gentle touch but also effortlessly speedy.
Today I unfortunately showed up an hour late, and I told her she didn’t have to do my hair that I would just shop around. She still did my service! I asked for wavy hair and she gave me exactly what I wanted and more! Thank you Tina I can’t wait to show my hair off tomorrow!