Mathew Shaji O, MD PhD

Dr. Mathew was our pediatrician for 2 years and we were always doubtful. He is very nice and laid-​back and we thought we loved that about him. When our daughter was first born he would spend a little more time with us, tell us about her development and what we should be doing but as she grew older he spent less and less time with us. Our last few visits we would go in and he would speak with us for 5 min, say our daughter was fine and send us on our way. I would ask other first time parents what their pediatricians were like and we would give Dr. Mathew the benefit of the doubt that maybe we’ve just gone in on his ‘off’ days and the next visit will be better. Now that we are with a new pediatrician I really feel bad for the parents that go to his office. Our daughter does not get sick very often but the few times where we were worried we would call and there was never an attempt to see us but instead they turned us away and told us to go to urgent care. Once, our doctors office, sent us there and then urgent care said sorry we don’t take babies under one. So we had to run around to find someone that would. The last time we called, my fiancé was naming off symptoms to the receptionist so that we could once again try to get our pediatrician to see our daughter, and she cut him off and said go to urgent care (I didn’t know the receptionist was a doctor and could make the decision for Mr. Mathews). The staff at Urgent Care treated us better than the staff at Dr. Mathews office has. I could continue on about plenty of instances of how we feel wronged by Dr. Mathew but the worst one was ever since our daughter was born we have brought up repeatedly on how she snores and breaths very irregular through the night. Again and again he would say its fine but we will keep looking at it. When we switched over to another doctor they instantly sent a referral to an Ear, Nose and Throat specialist. The specialist looked into her mouth for 3 seconds and said her tonsils need to come out they are too large. Why is it that our concerns were always tossed aside and they were valid? We were always very patient and kept trying to see the positives to him and his practice. Dr. Mathew is very nice and calm and maybe he’s a perfect doctor to other patients but as first time parents we should have switched sooner than we did. it wasn’t a complete waste of time because now we see how great our new pediatrician is. I wouldn’t suggest Dr. Mathew to anybody, especially to new parents. One receptionist is constantly irritable, unhelpful, I don’t think I’ve ever seen her smile, and it seems everyone that comes to her is an absolute annoyance and you should bow down before you talk to her. Not all the staff was terrible there but no one was so nice that it made the office look better. Our new Pediatrician and the staff was so amazing from the second we walked in the door. Everyone was happy, kind and patient. The experience I had when we went there for the first time was something I’ve wanted since my daughter was born. Me and my fiancé were speechless when we left and we feel safer with our daughter in their hands I only wish we switched to them sooner.