McDonald’s

Thought we would save time by coming here before going to Mt Rose but we waited FOREVER for our food. This place is so disorganized. They ran out of coffee during breakfast time! We will never come back here.

This is the nearest McDonald’s to Incline and I stop here often to use their bathroom, their wifi or get a quick snack. A few months ago, my friend gave me $ 30 with the strict instructions to buy 30 burgers as I was heading down to help feed the homeless down at 4^th & Record. I popped in and asked how long it would take for them to get me 30 of their $ 1 burgers together — and they said give us 15 minutes. The cashier asked why I needed 30 and I explained why. I think that’s why they slipped us a couple extra for free :-) By the way, the McDonald’s burgers were a hit with the diners — they were served steaming hot and fresh and everyone loved the surprise (well, the first 30 people in line did, anyway!)

The manager staff here is very grouchy. She is unpleasant and yells at the customers and the work staff. She has been in a bad mood for about 4 years now. She makes feel like I’m bothering the place and I’m not welcome.
Only good thing about this place is that it’s on the way up to Lake Tahoe. But that’s the only.
Management must show the customer that they are valued.

Okay, let me explain why NO ONE should EVER eat here, for ANY reason.
First and foremost, the FOOD. The food is terrible. They constantly make orders wrong. The staff takes out their frustrations on the food — if you order something especially late at night, you either get extremely burnt patties because it’s been sitting in the tray all day, OR they throw globs of mustard or onions on your food as payback
Second, the DRINKS. Know why that Coca-​Cola you’re sipping on only costs $ 1? Because the staff is too incompetent to sanitize the 40 gallon syrup tank. It either goes unsanitized or there’s sanitation water left over with every shipment of Coca-​Cola they receive. And if that’s not enough, the buckets they use to fill up ALL their McCafe machines and soda fountains with ice are tossed on the floor and have dirt in them or haven’t been washed in so long they’ve ended up slimy.
Third, the MANAGERS. Half of the managers can barely even speak english. Apart from that, they treat their crew like dogs. They don’t listen, they have no concern over customer service or satisfaction, and I have seen them on SEVERAL occasions serve food off the FLOOR! Not just to customers, either! To their own coworkers!
Finally, the RESOURCES. YOUR hamburger patties have been dropped on the floor. YOUR angus burgers are left in trays ALL DAY. They are kept «good» by adding a tiny bit of water over 8 hour periods until all of them finally get sold (which is almost never). The FRIES are held within a slimy automatic dispensing tote that probably hasn’t been washed in months. The OIL is old and has god knows what chemicals in it from degreaser spills or foreign objects inserted into it.
AVOID THIS PLACE AT ALL COSTS!!!

We have been here a few times now.
Today was much like the past visits, aggravating.
Put our order in and misunderstanding on the order takers part would have given us the wrong thing, but we told them to just go with what they imputed to the register.
After we ordered three others ordered much larger orders.
My order came out.
Three other orders came out but not my sisters.
I got hot under the collar and went up to find out why she as usual did not get her order. It was not a hard order, but a simple cheeseburger… nothing else.
A cheeseburger was handed to me with no delay or explanation or a simple sorry.
This is the norm for this store, each time we have gone we have experienced a variation of the story.