T-Mobile

After a trip to Utah recently I learned to remember the old saying. If it seems to good to be true it probably isn’t. They coverage ended some time shortly after fern key and never came back. The map they show is fictional and the coverage in town is almost as bad. If I didn’t have to pay off phone I’d drop they’re service. And I’m giving one star because I can’t give negative stars

I love those guys at this t mobile store. Every time I go in with a question, it’s answered quickly and professionally.

First off, long story short, I’m remedial and got locked out of my iphone5C. I’ve recently moved to Reno, so I searched up the nearest T-​Mobile to see what they could do about my situation.
As we walk in, I get no type of attention, meaning the two people working there had no idea I needed assistance. I was patient and stood there for 5 mins until one of them, that was busy helping a family, assured me they’d get to me.
At around 20 mins later, one of the employees offered to help. After hearing about my problem, the guy said they didn’t unlock phones because he didn’t know how to do it. … …So then he asks the other employee if he knew how to unlock a phone and he turned around saying «don’t ask me» like if «no» wouldn’t have been enough to answer with. So standing there in shock that T-​Mobile couldn’t help me with my T-​MOBILE DEVICE, I asked what they COULD do besides nothing, and the only reason why they get 3 stars is because they directed me to Apple, which happened to solve my problem in less than 10 mins.

Mon Dieu! What an excellent experience!!! Danny is the best and most intelligent T-​Mobile representative I’ve ever had the pleasure of working with! Go see Danny! You won’t be disappointed!

I stop by this T-​Mobile location whenever I’m in town on my way to my Tahoe retreat. I had an issue pairing the Bluetooth on my phone with my Aston and the guys at this store were more than happy to help even though I wasn’t making a purchase. They spent over an hour trying to figure it out and made a number of calls to different people trying to get the car and phone paired up. SInce then I’ve done as much of my business with them as possible and refer all my friends in Reno and nearby to this store.
I’ve now purchased four phones from this location under both of the managers that have worked there. I have also had a minimum of a dozen friends make their phone purchases there with the same glowing reviews of the service they recieved. I cannot say enough about how well I’m treated when stopping in.
Not sure about a couple of the bad reviews because this is the complete opposite of how I’m treated when I stop by. Probably just disgruntled customers with nothing better to do than complain when things don’t go their way.

I went into the store in August of this year. I was sold a plan for two years — and I am now receiving bills that are completely different than what I was promised by the salesman and «manager». I asked very specific questions about the cost of the phones and the total monthly bill. I was given very specific answers that now turn out to be completely false. When I went in to correct this mistake they refused to fix the issue — just offered me ‘new’ plans to choose from. T-​Mobile Customer «Loyalty» department will not help at all — just refer you back to the store of purchase. The salespeople were blatantly deceitful and completely unwilling to honor their word now that I am locked into the 2 year plan. Very frustrating.

My girlfriend and I had a great experience here at this location. «Thomas the Train» was very helpful and knowledgeable about all the devices and services that t-​mobile offered. Thomas made everything easy to understand and worked with us to get us the best deal that he could, he even knew about the other carriers and what their policies where on things like early termination fees, which was very helpful when it came to making the decision for her to switch to t-​mobile.

Excellent experience today. My girlfriend took me there to get new smart phone. The employee was extremely helpful, found a better data «value plan» than she was currently using for her sons phone. Even tried waiving fee for merging all accounts into one, customer service said no, but she did try. Also found here a good phone at good price. Very honest, up front employee. Much better experience than when we got her sons phone.

This place, put into one word, is… awful.
The store itself is new, which may or may not be the reason why the service:
a) takes forever.
b) is deceitful.
c) unprofessional.
I came in a year ago, last April, wanting to specifically talk to Joey and see how he could help me transfer from AT&T to TMobile. I had a line already with TMobile and I USE TO love their customer service. So instead of ending my plan that coming August, costing $ 50 a month, I decided to end it that day and sign up for the all unlimited plan. The agreement that Joey told me, after calling his manager and district manager, is that they would be happy to cancel my soon ending line so I can stay with them with these two lines I wanted. He said that there will be a bill and to call customer service when it comes to explain that the store (their store) said to cancel the first line I had because of the two new ones I started.
I did exactly what he told me to do, only to find myself being mocked at by the person over the phone saying that they can’t do that for me and that the store who promised such a thing to me has to to. That’s all fine and dandy if I DIDN’T LIVE 4 HOURS AWAY! Joey obviously understood that and took advantage of my predicament. After at least 20 phone calls, phone tags and other numerous effort on my part to contact them and have this fixed for me, I am in collections. Every time Joey AND, yes AND, his manager said they would get back to me, they didn’t. So I call, and they give me the same answer.
I now understand how terrible Joey’s service is because how could he do better? His manager, if not worse, is just as bad! No phone calls to this day with their intentions to help me. I don’t know if it’s because they’ve run away with my money or because they’ve gotten their commission off of me, and that’s the reason why they no longer feel I am their customer. Regardless of their reason, I wish someone higher in authority, could fix it.
I am now in debt because of Joey and his and his manager’s irresponsibility and the only answer they have when I call now is: «Because it’s been so long, we can no longer see your screen.» Oh isn’t that convenient for all of you? When I called a month after, when you still COULD see my screen, you had no solution for me.
So, after all of this, I would just like to say this place sucks. & whoever intends to come, take this as a warning not to come here, and go to an actual T-​Mobile store. (This store is just an «authorized» store…)
Good luck!