U-Swirl Frozen Yogurt

They have a new loyal customer
Was taken to u-​swirl by a friend, noticed the shop was immaculately clean, there are plenty of tables to sit at inside & outdoors. The prices are based on weight, very reasonable & a nice variety of flavors. I sampled the plain tart yogurt it wasn’t bland or boring & if you’re adventurous they had plenty of unique flavors to choose from. Every topping was well stocked and the server was very helpful & friendly. There is a rewards card program so you get free ounces too. I will definitely be back for more yogurt deliciousness!

This is my favorite frozen yogurt place in Reno/​Sparks area. I prefer the texture of this fro yo compared to other shops in town. They have a large variety of flavors that are seasonal and a good selection of toppings. The best is the coconut yogurt and watermelon sorbet in the summer! Yum! This was a twice a week indulgence for me and my family when we lived in the NW Reno area. What was also nice is that they have a punch card where you earn free yogurt. Who wouldn’t love that?!

This yogurt shop has pretty good yogurt. It’s consistency isn’t always my favorite, seems more icy than creamy but it has a fair amount of toppings and the location is great. The store is always clean and bright.
The customer service how ever is really lacking and the lady that works the later shift needs a lesson in how to treat customers.
This girl acted really annoyed when we came in 15 minutes before closing. She was unfriendly and refused to let us have the spoons for the nut toppings because she had already put them away.
She then locked the front door as a few guys were walking towards it and refused to let them out that way, told them they had to exit the back even though she clearly saw them walking towards her.
She yelled for our attention that they were closed and we should all exit the back.
None of there things were a huge deal but it was just her attitude toward us.
I probably won’t be back purely because of that. I don’t want to be made to feel like I’m an annoyance when I am spending money at your shop, I’d rather go to yogurt beach where they are always welcoming and polite, plus the yogurt is better there :)

So some friends and I take the kids here for a quick late night snack. We arrive at 9:49pm. As soon as we walked in, the only girl there working., Blonde young girl, announced that they are closing in 10 mins. So we start moving the kids quickly through the selections of frozen yogurt and as we get up to the toppings. There’s spoons missing from the last set of toppings (the good ones) so I ask how we get those toppings. I was told by the fir behind the counter that we cannot have any of those because she already put the spoons away as she is closing in 9 mins. So we ask if she can get some. «Nope.“She can’t and she won’t. And then we are told we can’t use a spoon from the other toppings due to the «possibility of somebody with peanut allergies who might use it tomorrow.» So now I’m confused… And a little upset. Here I spent $ 15.00 the two other family’s I was with spent about the same. And this girl was as rude as someone could be. Ummm… Customer service is usually a quality somebody should have in a retail business… I mean it is because of us (the public who chooses to spend money there) that she even has a job. So a little respect and kindness goes along ways Didn’t end there. As some friends were walking up at 9:58pm she swiftly took the rest of the spoons away and as soon as they walked in yelled «we’re closed guys!»
Ok ok we get it…
She then Immediately went to the front doors locked them, and said we need to «exit out the back. «funny thing too is they advertise that they are open till 11:00pm I guess they weren’t tonight.
I will go back there only cause it’s conveniently located for us and other employees have treated us kindly and we love frozen yogurt. But this girl has been rude to and mistreated not only me and my family but 3 other family’s with in ten minutes I was there tonight… And were sick of it.

I just got back from this location and it was absolutely awful. We showed up at 9:50 and they close at 10 pm. The tall blonde working was the RUDEST and made us feel horrible about coming in. She then continued to tell us that if we weren’t paying in cash, then we could not come in. Our credit card wouldn’t work (she made us feel WORSE about that) and grunted about having to type in the number. There were only 4 spoons for 20+ toppings which could have resulted in severe allergic reactions. She should be talked to, I feel bad for her working there, she obviously does not value her job. Whoever was working December the 1^st at 9:50 needs to be talked to. Never. going.back.

Honestly really pissed off because I had a buy 9 get your 10^th yogurt free coupon and I filled my cup up and they said they wanted to charge me $ 5 extra for some bullshit reason and when I said I wasn’t paying for it because I had a coupon the girl said that I have to pay for it no matter what. i just walked out at that point. I’m a customer that comes in a lot and now I’m pissed off so I’ll honestly just go to yogurt beach from now on. DONT GO HERE

I love so many of the flavors offered at this location. But the reason I come back is the friendly staff. Mariel is the most industrious and friendly of them all. I would love to have her on my staff!

Fun for a treat with the kids! They have a nice selection of fresh fruit and the usual sweets. Good flavor selection of yogurts. I had peanut butter and chocolate. Hubby had salted caramel. Kid had watermelon and strawberry. Better selection than some of the other places. Clean and bright worth your business.

I cant tell you anything that is a surprise, but I can tell you what to expect! I’ve been here several times and it is always clean, the staff courteous, professional, and polite, and they have a bountiful selection of flavors (though I am fairly simple sometimes; keep PB, and chocolate on hand and I am happy).
To expound, though just a bit, they usually have about 16 – 20 offerings in frozen yogurt, and an even greater number of toppings. For me, it reminds me of my childhood at a BR and not knowing which topping to choose, as such I must digress to standbys. Myself that may be as simple as a PB frozen yogurt with chocolate chips on top and a sea salt caramel with toffee peanuts on top; which was my mist recent standby on my last visit. That said there is plenty of toppings from the new, to the usual, from ground candy bars (yes, your favorites) to cookies crumbs, raisins, and all other things delicious.
It is of course conveniently located, which is likely a huge part of why I visit this locale. It is still worth mentioning the management recognizes they have a clean store and a good staff and continue to improve on that part of their model. Thus I return and will continue to do so and so should you! Stop in and say hello and get yourself a treat.

Pretty good place. You get what you pay for and its ok quality. If you want some frozen yogurt the place delivers.

Staff is friendly, says hello when we come in. Soooo many toppings to choose from, but I stayed old school this time with the vanilla and chocolates sprinkles. If you guess the weight of your yogurt, it’s free. Fun for the kids.

Love being able to make my own fro yo so many different flavors and of fruits nuts candies and so much more also they have a new strawberry lemonade sorbet that is awesome.

I bring my girls here. They like it. They have several different flavors. We like the toppings. They have hot fudge and hot Carmel.

U-​Swirl is one of those places I really wanted to like. It popped up amidst the rise of froyo chain stores in Reno and decided it needed to take a stand in NW Reno, which was fine, except for it sucks. The consistency is way too icy/​thin and the flavors aren’t exactly original. Chocolate? Done that. Cheesecake? Boring. Everything tastes incredibly artificial and the only flavors that were worth getting was peanut butter & red velvet. They are open pretty late, so that’s a plus. It’s also rather convenient since it’s located in a busy shopping plaza, but if you have some extra time, I’d go elsewhere for your frozen fix.

Love the selection of their frozen yogurt and toppings! My favorite is the cookies n cream with cookie dough bits on top! Very nice atmosphere inside and also has outdoor seating! There is also sugar free and gluten free yogurt as well! I could eat it every day!

Very yummy– staff –Mariel very pleasant &
helpful –thanks for your recommendations
Loved it!!!

It’s been awhile since I have been in U-​Swirl. The last time I went it wasn’t so good. But that was the one in South Reno before they closed. Now, a school meeting was set up here so… here we are.
The place was very clean and taken care of. The furniture wasn’t all sticky and gross and the girls behind the counter were pleasant and were getting the job done. The set up here is pretty much standard Self Serve type of place so no complaints. The quality of the toppings were good too. Well tended and cleaned. Not a bunch of old stale stuff. The selection is smaller than what I would like, but I guess if you get the right stuff, there isn’t much to complain about.
The flavors were good, and one thing I really liked was the calorie content listed on each flavor. Even better would be a carb count, but really handy being able to see what is going into our bodies.
Parking here is a little tighter than I would like. Four stars for a place that I was fully expecting a 2 star experience.

This location is near the new pad so I took the boys and a couple of their buddies for an after-​dinner treat Saturday night.
First off, I gotta say that the flavor selection is fabu. They have several that are gluten free (one of the boys needs that) and several that have no sugar added (they all need that). The toppings are fresh and selection is great.
I had strawberry and cheesecake yogurts swirled with fresh strawberries and marshmallow topping. That was heaven in a cup — thank you baby Jesus!
All told, 6 of us all had the smaller cups, some combinations more inventive than others, bu tall walked away happy. The price tag was a pinch under 35 clams. Seems a bit steep, but the smiles after made it worth-​while.

I’d never heard of the place, but looked it up on line to try and beat the heat. It was a great self-​serve yogurt place.
The help was super nice and easy to talk too. You pay for your yogurt and toppings by the ounce. And you can have unlimited mix and matching. I can’t wait to find another one so that I can go again.

I love coming in because they always have my tart!
This place is awesome! Located in Mae Anne’s Walmart shopping center, theres always great parking! It’s very close to major banks, kfc, taco bell, gas stations and kohl’s!
Walk in and you’ll be greeted by the cashier. Walk toward the back, grab a cup and pick from a variety of flavors. I personally LOVE the tart for it goes with basically every topping! :D Today, I grabbed my tart, added mangoes, strawberries, brownies, cheesecake and mandarin oranges! YUMMMMMMMMM My mother on the other hand chose the cheesecake yogurt, and added coconut, straberries and mochis. That was yummm too!
We found parking right in front and the cashier was very helpful and knowledgeable with the other USwirls in town. I once had to complain about the one in Northtowne for they always seemed so run down and gloomy. PLUS the mangoes I had last time were on the verge of being rotten!
Needless to say I will be back to swirl! ;D