U-Haul at Oddie Blvd

The only location that had a pick-​up to rent. Service was fast and friendly. Everyone works super hard to get you in and out. When I called on was on hold for awhile. That’s OK because they were taking care of people who were actually there at the store. Shaymichael was courteous and friendly. Penske was no help whatsoever. I would definitely go back and recommend.

Very easy to rent (was here to help a friend move some things) and drop off. Joshua was very efficient and friendly. Got us in and out of there in no time. Van was new and clean. Would not hesitate to recommend this place.
Only recommendation to corporate — give Joshua a raise — that guy is a star AND hire more like him. Location was slightly short staffed so no one was at counter when we arrived (there was already a queue of people). But when we were helped, it was very good.

This review is for a trailer hitch installment. I was able to pick the hitch out online and make reservations to have it installed. Everything went very smoothly but the true five-​star on this review is the employee, a young man, named SheeMichael. He was extremely helpful and had one of the best attitudes I’ve seen in a long time. He was courteous and efficient and made sure that everything was done properly. He actually improved my outlook today. Very positive! I don’t know if I will need anything else from U-​Haul but I would return to this location based on their great employees every time.

Funny that all the comments are good except ONE P.O.S!!! I’m sorry for people that have that negative of a life!!! The guys at this store work hard and are amazing at what they do!!! & by POS about Jim Evans you mean
P. Perfect
O. Outstanding
S. Spectacular

I had a one-​way Uhaul truck that I dropped off here. The staff was very helpful — would come here again.

I came in with no uhaul trailer, sent from some mechanic hoping to get help for trailer lights that didn’t work. I left with brand new trailer lights, a blown fuse fixed, encouragement to hook up my sway bars, and 2 hours of help HOOKING UP all of my wiring for my trailer! I can’t tell you Bobby S thank you enough!!! Complete life saver and fabulous customer service! And thank you manager Craig V for being so kind too! Please go here and support them! Wonderful guys!

Note: please see update below.
Absolutely one of the worst experiences I’ve had at a business. There is ONE person working the counter and EIGHT people in line. It wouldn’t be so bad if it didn’t take at least ten minutes per person. I have been in line for 17 minutes and one person has been processed through the line. There’s a SECOND line for waiting for trucks because there is one guy grabbing trucks. Truthfully, this is one of the most frustrating experiences in any line I’ve ever had. I would excuse this as a fluke or maybe they’re short staffed, but I came here last year to buy boxes and I waited in like for 30 minutes… to buy a box.
Management, you ABSOLUTELY need more than one person working the counter. This is ABSURD. Your business process is broken. Hire someone to fix it; it’s obvious you’re incapable of doing so.
UPDATE: While the initial review is still true, taking the truck back was 100x easier and the staff were very courteous. They didn’t charge me for the dolly since they didn’t initially put it on my contract when I requested it. It’s only fair to give them a much better review. The guys are nice, the truck ran well, and the price was good. All-​in-​all, aside from the insane wait this morning, everything was very good.

I wish I could rank this place lower. The manager, Jim Evans, is a POS! Rude and unprofessional. Treated an old lady in front of me like garbage. Rent someplace else!

All I can say is I have been standing on line for 50 min and it looks like it’s still going to be at least 20 more to pick up a truck I reserved. As if moving day isn’t long enough…

We were dropping by on our way through for a simple fill up of propane. The attendant came out, saw how little we needed, and gave it to us for free!
Bonus bathrooms that were actually really clean and you’ve got a better experience than I would have guessed for a random uhaul rental. Nice!

I’ve used this U-​Haul company on Silverado Blvd twice now and they have always been fast/​easy and very nice.

They are busy on Sunday mornings, but the guys work hard to get everyone in and out quickly.

U-​HAUL OF ODDIE SAVED MY MOVE!
HERE IS MY STORY…:
Originally, after a google search to find U-​hauls near my home, I called the closest location, FIVE STAR MOVING & STORAGE (located at 800 Stillwell Ave in Reno, Nevada 89 512), and they took my reservation and credit card number for a rental that was supposed to take place on Saturday ⁷⁄₁₇. When I arrived at the very scary/​shady warehouse location in the ‘hood of Reno around 8:30am on 7/​17, the doors were locked. I tried the ‘after hours’ phone number on the door and it went straight to the voice mail of an unidentified female. I left several messages on both the Five Star main phone and the after hours phone. After knocking loudly on the back door, some sort of mechanic (seemingly methed-​out and missing several teeth) appeared and informed us that Five Star was not open on Sundays (mind you, it was Saturday and the hours 8am-​12pm were clearly posted on the front door… when I’d made the reservation the woman on the phone told me that they opened at 7am on Saturdays…) I was completely dumbfounded and suddenly found myself in the situation of a crew of friends waiting to assist me with my move and NO U-​haul. I frantically called the nearest U-​haul and thankfully found U-​HAUL OF ODDIE (1790 Silverada Boulevard, Reno, NV 89 512). The man that answered the phone told me he had one 17′ truck left and I made my way over to his store. U-​Haul of Oddie got me in and out within minutes I was on my way. My move then went very smoothly.
I promised myself I would write a Unilocal review to provide other customers with information on the negligence of Five Star and to praise the good work of U-​Haul of Oddie. U-​Haul of Oddie saved my move and my sanity that morning!
Five Star now has my credit card number and still have not returned my Saturday morning phone calls even though it is after 3pm the following Monday, ⁷⁄₁₉. I’ve also contacted U-​Haul Corporate to inform them of the negligence on the part of Five Star.
I recommend U-​Haul of Oddie to anyone in the Reno area and remind EVERYONE to be sure to do more research than a google search when planning an expensive task such as a move!