U-Swirl Frozen Yogurt

So no frozen yogurt place will EVER match Pinkberry in my heart. I was so sad to see that Reno does not have one. Stopped in U-​Swirl because I was craving some froyo. I had to give it two stars because I’ve definitely had a lot better, but I may give this place a try again earlier in the day. My biggest complaint was the lack of freshness in the toppings.
I came in here around 9pm on a week night, and they close at 11. They have a crap load of flavors including marshmallow, cheese cake, caramel dulce de leche. I didn’t try any because I knew I just wanted some plain tart yogurt with my usual toppings. I judge a place harsh by their plain yogurt, and U-​Swirl just does not deliver.
The plain yogurt didn’t taste BAD, but it didn’t have that tangy/​tart flavor for me. Usually I get blueberries, kiwi and mango with some mochi candy and honey. The had all of these, as well as a TON of other toppings like cereal, other fruits, those little juicy bubble candies, candy bar pieces, and every sauce you can imagine. I don’t know if it was late in the day but my toppings were severely lacking.
The mango was actually okay, but the kiwi pieces were huge (sounds like a lame complaint but I like the pieces smaller so you can get some yogurt on the spoon with them). The blueberries were tiny shriveled little things so I don’t know if they’re freeze-​dried or what, but I’ve never had them like that at a froyo place. Usually they’re just whole. The mochi candy was okay but a lot of it was dry and hard, and the honey was all completely crystalized. I put some on anyhow for the flavor but that was a terrible mistake.
I couldn’t finish my yogurt because it was just gross, honestly. The girl working the counter was SUPER friendly, asked about my day and all. I’m sure if I’d have asked for a different thing of honey, or some fresh, she may have gotten it for me. I get that honey isn’t always a super popular topping plus it’s expensive. From a business perspective I’d have just put out the jar, or put it in a smaller container so it didn’t go to waste, or soak the bottle in some hot water to make it good again.
It was late so maybe the toppings were crappy because of that. As I said I may try it again but I saw there is Sweet Frog and some other places in town.

Pineapple coconut was really good on such a hot day. Grandaughter loved the strawberry cheesecske. Staff was ok.

My favorite is mango sorbet. Add some strawberry and pineapple coconut, and fill up the cup with freshly chopped fruits. Yum!
Their service, most of the time, is nice. I wish they clean the store more often including the couch that I like.
I wouldn’t recommend crêpe there especially if u r used to Japanese style soft and moist skin.

In my book, you get a couple stars just for giving me a place to indulge my love for frozen treats. U-​Swirl gets another because I really love their customer seating area. It makes me want to sit back and really savor my treat while chatting with the hubby or a good friend. They’re also the closest to me, and that gets them a little extra credit on days when I don’t want to drive allll the way into town.
The frozen yogurt itself is at the «isn’t all frozen yogurt good?» level for me. There’s nothing special that makes it amazing. I prefer a richer, creamier frozen yogurt — the stuff at this place has more of an ice milk texture to it, than that creaminess I’m usually looking for. The flavors are more subtle than at other places. The toppings bar is always well-​stocked, and the items are fresh. Some of my favorite topping choices are missing from their selection, but I always seem to manage to find something tasty to drown the yogurt in.
The customer service here is average. The staff has always been polite, and I certainly don’t have any complaints.
I wish that I could morph this place and my favorite local go-​to frozen yogurt chain together. The setting here is easily my favorite of all the similar businesses in the area. But when it’s frozen yogurt I’m craving, rather than «a treat,» I always find myself driving to the other guys for the better quality product.

Great yogurt, service, toppings and ambiance! They had a ton of flavors and even 3 sugar free flavors. Can’t wait to come back!

I went to this location for my first uswirl experience and i loved it! The service was basic, but it was late at night right before closing and they were cleaning, so i understand why they weren’t super perky lol. A few of the toppings were almost out but other then that, i really enjoyed my experience and plan on returning!

I went here for the first time today and sampled a few flavors. I don’t know if it was just that day, but everything I tried had a chalky taste to it. I would come back if I am craving something sweet because I work right near here. They do let you give yourself samples though which is definitely a plus.

I truly have no complaints. I love this uswirl. They have great flavors, always clean, and an awesome staff! Love coming here for a little treat now and again…
I mean they have Nutella as a topping… Duh.

Always enjoy this place! Not only is it yummy and fun, the staff is always so nice!!! Making it more of an enjoyable environment.

The place was very clean. The yogurt was okay. I have been to way better places. I wouldn’t come here again.

This place is INCREDIBLE. If you love fro yo and you love «do it yourself» fro yo places, this is a dream come true. Prices aren’t terrible and its open late. I live in Truckee and seriously would drive to Reno just to go here.

Very clean store, seating is weird and limited. They have many flavors, but the fro-​yo is lacking that creamy goodness. They have more topping than you could imagine, and that’s probably the best part of this place. The price is higher than im willing to pay for substandard frozen yogurt, ill stick to Ice cream.

Pro’s: very clean feeling, toppings were neat, clean and organized and plenty of fro-​yo options (awesome). Cute appearance inside.
Negatives: Navigation within the fro-​yo area is congested and awkward for those wanting to by-​pass the machines to toppings, kids were coughing all over the machines and to get samples from the staff were ridiculous — he gave us (all four of us were sampling one flavor and we made it abundantly clear on two items) at best microscopic tastes, that I almost pulled my tongue muscle trying to get it out of the small paper dixie taster (c’mon now). A few of the fro-​yo options we had were so icy and fro-​yos that even low-​fat should be a bit more creamy. If we come back I’ll re-​review, but it was good, but not great and not cheap either …
It’s clean, variety of options and cute place … but I’m not sure if Reno is just hard up for options, but it’s not the best I have ever had, but I am guessing it’s the best of the options for frozen yogurt in the area. Maybe we hit a rough night … it’s a cute place.

Um snickers? Waffle cone pieces? Brownies? Strawberries? Do I really need to say anymore.
(;

Stopped in today on a whim. Was looking for a place to buy a smoothy and ended up here. Walked in to a single guy behind the counter who was very helpful! He offered to google a smoothy place, to see if there was one near by since I’m totally new to the area. In the meantime I looked around. He offered me free samples, which was nice. The place was big, and airy, and SOOO clean. It was so relaxing. I just wanted to kick back. I ended up nixing the smoothy idea and purchasing some froyo!
They have one size cups, you pay by the oz. It’s all self serve. I had a mix of pomegranate, which was DELISH, coconut and watermelon topped with some chopped strawberries and peach. Overall, it hit the spot. Got a 10% discount :) Great customer service, welcoming, delish froyo… def. going back!

May 12, 2011 Thursday — Dessert 8:15 PM
2 adults
Atmosphere — 5 stars
Food — 4 stars
Service — 4 stars
Background — My girlfriend had been wanting ice cream for a few days now. Since we were in this part of town I told her about U-​Swirl. I had to give her the legal disclaimer that I have never stepped a foot into one.
Atmosphere — Funky, clean, brightly lit place. They had a mix of couches, high and low tables. We sat at a couch it was very vibrant green and deep. I had to prop my feet on the small ottomans. It did make for a very comfortable feel and made people watching very easy. A fun little place, maybe not so little as Fatburger is at the other end of the strip mall and it looked much smaller than U-​Swirl.
Food
Sample — They had a sign that indicated they had free samples but you needed to have them help you.
Dessert — It is a unique approach to selling restaurant food. It was all based on weight. You start with the cup selection, not much of a selection as they only had one size, they really need to over other than 16 ounce cups. They probably have about 8 stations, which serve two different flavors of yogurt. The middle lever allows for the two flavors to be swirled together. One station was setup to serve sorbet instead of yogurt. So after you get your fill of a frozen treat you move on to the topping bar. They have a great selection of toppings. I will ding them for not labeling (if they had one we did not notice) the dry goods. Some things are obvious like the Reese Pieces and fresh cut strawberries but having six different finely chopped nuts made it hard to tell them apart. The syrup bottles were labeled. I opted to get the cheese cake and the strawberry yogurt swirled together. Excellent choice I must say. And at only 36 cents an ounce, what a great deal.
Service — It looked like they only had one person working behind the counter. Again another place where the worker seemed trapped and did not want to be there. The tip jar, why would they have one? So I do all the work serving myself, I know they need to stock and clean. All the cashier does is punch a few numbers in and takes payment. I just do not get that, at least Starbucks it is time intensive job behind the counter.

Omg! How could you not Love u-​swirl? My boyfriend and i are regular swirlers! Great dessert, half the calories, lots of variety and at a great price! Can’t get enough! :0)

Okay, Unilocalers, I’ve got a task for you. If there’s a yogurt flavor you like, list it. I tried the south Reno U-​Swirl Yogurt and didn’t like either flavor of the two I tried. I came to this one and tried two more, hated one and liked the other. I liked it enough I came back two days later and found another one I like. I think if we list the yogurt flavors we like it might help. Then again, maybe not, since we all have different tastes.
My first trip to this location I got the peach mango tart and the strawberry. Hated the strawberry. It has something to do with the texture as well as the flavor. I can’t explain it. It’s kind of like how ice milk never tastes like ice cream.
The peach mango tart was pretty good, though. I came back two days later and got the peach mango tart again, just to make sure it wasn’t a fluke, and also got mango sorbet. I liked them both.
The two I got at the south Reno location were chocolate and peanut butter.
Of course, the yogurt is just a delivery method for delicious toppings, just like popcorn is a delivery method for butter and salt. Take a look at my photos. You can’t even see the yogurt underneath my toppings. I’m not sure how healthy the straight yogurt is, but it can’t be that good underneath all the toppings.

I don’t know what the hell is wrong with Unilocal Check-​ins, but I’ve been here twice so far and each time it says I’m «2 miles away.» We’re talking, like, I’m sitting IN THE FRICKING ESTABLISHMENT, and I’m 2 miles away.
Apparently, Unilocal Checkin’s is a Surrealist. Fantastic.
I liked U-​Swirl in Damonte, but told the S.O. that I wouldn’t drive all the way out there for it again. Their flavors are the same as the other one, mostly ice cream posing as yogurt — like red velvet, reese’s pb cup, etc. Why don’t they have a Taro or an Almond flavor? Is there something wrong with making something like actual frozen yogurt? Imagine if you go to Thanksgiving and there is a blob of tofu on a plate, trying to be molded in the shape of a turkey. That’s what those other flavors are doing. (Also, I’ve had that before and… blegh. If I want tofu, then I’m not going to try and imitate meat, it’ll be it’s own dish. Also, that year I learned my aunt is totally crazy.)
The S.O. really likes it here, probably because he can eat dairy without gastrointestinal remorse. Can we pick up on the flavor options? I’m sick of only being offered Blueberry and some Mango/​Strawberry combination.
Other than that, 4 stars, because they’re super nice.

Yay, the Northtowne Lane U-​Swirl is open. It opened for the first time on 10÷9÷10, although the official grand opening is two weeks away, they have already got it together in a big way. The store is beautiful and big, a lot like the South Reno locale but a bit bigger. I love their yogurt – peanut butter and cake batter are the best, although red velvet cake is nice too, so I was very excited to see this one open. We waste a lot of gas drifting down to the South Reno store, so this will be nice.
Amazingly, given that it was their first day open, the staff really had it going on. All the machines were working smoothly, the staff was knowledgable and helpful and ready for the decent number of people who were venturing through there. They had folks from the South Reno store up to handle the opening, which was really smart. These folks knew what they were doing, and it showed. A definite 5 star effort for this new store!