Ace Hardware

Customer service here is kinda non existent, which is weird, cause there are a lot of employees. One poor guy stood at the back counter for at least 10 minutes waiting for someone to come help him.
The store is located in a strip mall in Fairwood, next to LA Fitness. There is a large parking lot that is usually fairly empty, so parking is easy to find.
I think we were greeted with a faint «hi» as we entered the store by an older gentlemen who couldn’t look up from what he was doing to actually smile and say hello for us to hear. We were able to hear him ask if we were looking for something and we said back «no we are just checking things out as we just bought a house.» No response back to that. Mmmk.
The store is rather large and pretty well stocked. Lots of products; garden supply, hardware, lighting, tools, bbq accessories, door locks, a paint center, auto care… etc. Pretty much a one stop shop if you are doing some quick remodeling on your home. Prices are a little high, I would honestly suggest going to Lowe’s or even Walmart over this place. Not many people shopping in the store… hm…wonder why…
Hopefully they have some good deals on plants as I would love to get my garden going this spring! Maybe I’ll have a employee who would be interested in helping me out with picking things out… maybe.

So many bad experiences here it is hard to cite just one. Always painfully slow at checkout and much higher priced than HD or Lowes. This place is so close to my house, I often make the mistake of thinking it will be «better than last time», but I always regret it.
I’ve never had a bad experience with any folks who work there, and they seem knowledgable for the whole, (one star for you ma’ams and sirs) but their checkout process is painfully slow, and prices are too high — why bother?

This is my friendly neighborhood hardware store, and I stop by often to pick up this and that, when I don’t feel like driving to a big-​box hardware store. Yes, it’s expensive. No question about that. But again, there are so many times when I just need to pick up one or two things… a roll of duct tape, flower fertilizer, one tool, etc. In these cases I will happily pay a bit extra for the convenience of not having to leave the neighborhood. Additionally, everyone at this Ace is super-​friendly and helpful. Lastly, we got a FANTASTIC deal on a Noble fir Christmas tree here a few weeks ago. I’m talking at least $ 20-​$ 30 less than the supermarket pop-​up tree lot across the street, and at least that much less than other stores were selling the exact same trees for. If they keep it up with the bargain-​priced trees, we will be getting ours here every year!

Well when it’s a nice day in the northwest and there’s nothing to do, why not plant flowers? So that’s what I decided to do this morning. I thought about going to Fred Meyer down Petrovisky but it’s farther and thought I would gave Ace Hardware a try.
1. The customer service was good. They greeted me, attempted to make conversation, asked me multiple times if I needed help, etc. Actually they are overstaffed.
2. Everything is over priced — literally everything was at least 20% marked up from Walmart/​Lowes prices.
3. Location is good, not many people there, selection is fair.
4. Flowers/​Plants section needs a little help. They had only a few flowers left. I guess I was late, but it’s early May! I would hope they have better selection.
Next time I will go to Fred Meyer.

I don’t mind the prices or selection – you get what you need when it’s convenient. What I do mind is being asked to join a drawing *every time* I go in. The drawing is sponsored by a construction company that does not offer services I can use. There’s so many times you can say «no thank you.» I’m tired of feeling harassed and heading down the hill into Tukwila or Renton to the big box stores.

Don’t purchase something here that your kids may need in Pullman.
If the stuff doesn’t work, or you bought the wrong item, you can’t return it in Pullman.
Well, at least you can’t return the item you purchased at the Pullman ACE and return it in Fairwood. (Haven’t actually tried the other direction… but assume that would be the case…)
What a hassle!
ACE doesn’t mean it’as an ACE, apparently they are all independent from each other!

Selection limited, prices not the best, service hit-​or-​miss, but convenient to get to if you have a quick-​fix at home to attend to.
If you live on Benson Hill/​Fairwood and don’t want to head into Renton (Lowe’s or McLendon’s) or Tukwila (Home Depot) then Ace might be a good choice. Also, if you need a pretty basic tool (hammer) or off-​the-​shelf type common replacement part (toilet seat) then Ace will suffice,
Staff seem friendly but I question their expertise and knowledge base compared to competitors. Parking free and ample at this strip mall location.

Very high prices, seems to be a 25% mark up on top of everything compared to the big box hardware stores around the area. you would think they would make it up in customer service but they fail in that aspect as well, they are not friendly and do not go out of their way to help. Most of the employees were sitting around chatting and doing nothing, This store is the closest to me, but Ill drive the extra 5 miles to a better hardware store.

I can usually find what I’m looking for and they’re in a convenient location. Despite other reviews, I’ve always been able to get help when I’ve asked, and they were very courteous, taking me to the item. The checkout service is terrible, and the employees there are very disinterested to completely distracted (today I was kept waiting while the cashier was on a phone call right in front of me). If this was not convenient, I probably would not shop here. I have not noticed their prices as being high, but usually just stop by for the little odds and ends. If I truly need something and price is a concern, I usually go to McLendon’s or Home Depot.

We just moved from Sammamish to Fairwood Greeens. The Sammamish ACE wasoutstanding, with superhelpful people and decent prices and sparkling cleAn. So, needless to say I was super excited to find an ACE store almost in front of my house. Boy, what a disappointment this store really is. I wish the Sammamish owner would get his hands on this store and turn it around. Staff is not to be found and if you try to make eye contact with somebody, they avoid you. Also there is an extremely annoying person in there who wants to get my name and such for marketing. Every time I go in there and decline their offer and I am being asked over and over again.
Prices are higher than the big box stores and the Sammamish store. I try to avoid going there and mostly buy bargain sales because the atmosphere is in the store is very uninspiring and uninviting. No «Hi» or «Thanks for coming in», hardly eye contact again… Oh well, I think they could double their sales with more staff and train the staff in customer service. Keeping the store cleaner, could not hurt either. I guess if you own 20+ stores, you don’t pay attention to these reviews anymore.
Aloha…

No fork lift, no swarms of people in orange or blue vests, just simple store on the block. Prices aren’t the cheapest and no one greats you at the door or thanks you for coming in, but for the time you save, driving, parking and standing in line it’s a good alternative.
I think I would still go to a larger store when I need solid advice, but I can’t say enough about the people at Fairwood Ace being ready and willing to assist.

I’ve been in here several times and it seems I’ve been avoided every time. Not a single person has said hello or asked if I need help, and I’ve even had a few unfriendly stares. Aside from a few sale items, the prices are far more expensive than anywhere else. Go to Lowes or Home Depot where there is always good service and selection.

Folks always willing to guide you with your project or answer any question. They always go out of their way to help. Prices are higher than a big lowes or home depot. However you are paying for the convenience of having a smaller store with good customer service right in the neighborhood.

I didn’t find it hard to find anything in this location but OMG there stuff is so OVERPRICED! Not by just a few bucks but try $ 5 or more… Ummm yeah not going back there. Lol
Not very friendly employee’s as well. I would rather shop elsewhere.

I wish this place was bigger and with a better selection. I found the garden center very disappointing. It was basically empty in late February. The prices seemed high to me as well.

i was so excited to find a hardware store just about 7 blocks from my house. it makes running out for a tool in the middle of a project so convenient. that said, i will not be shopping here ever again. everything is twice as expensive as it is at lowe’s or home depot. i bought a scraper at lowe’s for $ 18 — an identical tool is $ 30 at ace.
i’m willing to pay a little more for great service, but honestly i’ve had exceptional service at both lowe’s and home depot and not one person at this place even said hello to me.
oh, and the garden center??? um, more like the equivalent of a dirt lot. a few sad, sad little plants, nothing more.