Starbucks

Nice, friendly service. Moderate wait times for pastries and drinks (tall 140 degree flat white or iced grande 1 pump classic black tea). The reason for my 2 star review is because it’s the worse laid out Starbucks or café for that matter, that I’ve ever visited. It’s super claustrophobic, when I walk in with my toddler I have to be careful not to hit people on the head that are sitting right next to the order line, with my diaper bag or babies feet.
After I order, there’s nowhere to stand to wait for my drink that’s not in the way (of the creamer station, the bathroom line, or right next to a table of people). They hardly have any seating, so after I get my drink, I have to weave in and out of people and chairs to get to the door.
If I am fortunate enough to get a table, usually their one (yes, only one) high chair is already in use. I end up wrestling baby trying to get her to stay on my lap, which is extremely hard, because the tables of people next to us are mere inches away. Also, there’s no baby changing table in the one (yes, only one) bathroom, which is the most inconvenient thing ever.

Fast friendly service. I’ve been using the Starbucks app lately and my coffee is promptly waiting on the counter for pick up.

I always have to wait waaay to long! Ridiculous! The people that work there are always really nice but the long long wait just is not worth it.

This is the 2^nd time I’ve come in to order a drink. A simple drip coffee, 3 Splenda and steamed cream. Should take 5 minutes right? No 20. Yes. 20 minutes. First time it wasn’t right. Won’t be back.

Typical Starbucks location! Clean, friendly staff, great service & coffee! I’ll be back if in the area.

I have been to this location multiple times and they somehow always mess up my order, when I tell them clearly and even point at what I want. I do know the pressure they have when it’s busy, but it’s not an excuse to give an attitude when I ask about my order.

Everything by the cup. Filling a thermos here is a bit more expensive than downtown or in Las Vegas.

My parents and I came here on Thanksgiving, around noon. Kudos to the baristas who helped us, for their exceedingly friendly and helpful attitude — especially for people working on a holiday. I wish Starbucks would close all their locations for holidays, but thanks to this branch for making the best of it for their customers.
The barista had a big smile on his face and greeted us warmly. Really seemed like a nice guy.
We were ordering one of their coffee machines and apparently the discount wasn’t supposed to start until the next day, but they gave it to us anyways.
Great service.

I’m in here all the time, these people rock! Scott, the manager, (update; August 2015, Scott took a different position at a different location and no longer manages this location) does a great job staffing this Starbuck’s with motivated, helpful, friendly and skilled staff that do their best to provide quality, accurately made and quickly prepared drinks and food.
There are many different groups of regulars that gather at the Fairwood Starbucks for coffee and friendship. Judging by the fact that it is a busy place throughout the day virtually every day of the week many others share my very favorable impression of the place!
I enjoy spending money at the Fairwood Starbucks because I get a good value: great tasting food and drinks, I’m supporting the owners and manager who hire local people.

Went here around 6pm on a Wednesday because I was in a latte mood. A pretty normal Starbucks. I read that people thought the staff was staff was unfriendly and inconsiderate, but I thought they were friendly. Things may have changed recently, though.

This location get pretty busy on the weekends, the last several times I came here there was a long line to order and a mosh pit of people on the other end waiting for drinks. They have a poor system of expediting orders, they should ask for names to tag along with the drinks especially when its busy. When there are 20 people gathered to wait for drinks and you scream out the drink name so quickly most people including myself look around confused wondering is this mine, what did she say? It usually took 15 – 20 mins to get your drink.

This is an okay Starbucks location. It’s very convenient (the only coffee place in the Fairwood area, besides the Starbucks in Safeway), and there’s a fair amount of seating. When I’ve gone in during weekday evenings, service has been good and quick. However, I would NOT recommend coming here on Saturday mornings – it is packed and SUPER-​busy, and while service is still decent, I’ve had my drinks forgotten twice. Not a bad coffee place, but I don’t go like to go here too often.

I come here several times a week. My daughter is very talkative and loves the people that work here (we’ve been coming in for years so every one knows her). They have a bar seating area right next to the oven, and they offer our food «for here» when they see us.
I’ve seen some of the other reviews here and I’m sad because even when my drink is wrong of missing the people are very apologetic and remake it right away. I know started considering not coming in anymore when the last manager started going crazy. The service went downhill pretty fast and I felt bad for the girls working there at the time since the manager seemed to hover and micro manage, sometimes yelling at her employees in front of customers.
I called corporate several times to complain over the previous year and finally she was fired in December. The new manager (Scott) is very friendly and is a pleasure to talk to. This place has a whole new feeling now, it’s inviting, friendly, and even the employees from before have talked to me about how the atmosphere has changed. They are just as excited as I am to see new things happening in the store.
The new pastries were a hurdle I had to get over, and my daughter too, now that the cookies are smaller. The lunch sandwiches have gone up in price, and down in size but are much tastier than before. The loaf cakes are much better than before (and so many new options) and about the same size/​price.
They recently had label printers (like at the drive thru) installed and I haven’t had my drink or food missed since then! It’s amazing how much one little thing has changed this store. There’s no more yelling sandwiches, and yelling drinks back and forth. The wait time is much shorter in line and nothing is missing or wrong! It’s exactly how I order it, printed on a neat little label. They bust their butts and do it with a smile.
I have to add this; To my fellow reviewers, if you received less than superior service from this location then bring it up with them! I’ve gotten to know all the employees and they seem to understand customer frustrations pretty well. Most other Starbucks I go to have serious attitude problems and the only time I’ve seen the people here upset is when the customer is treating them like a dog or a servant. I’ve actually called out other customers on their behavior because I work in the service industry as well. No matter what the establishment or their standards, if you treat your server poorly then you will get poor service. I know it’s tough without coffee and you have to be up early, but the people that work for Starbucks are already AT work when you’re still on your way.

Good, solid Starbucks. Even when this place is packed, the crew is efficient and the wait is minimal.
I am a big fan of the bar counter at this location, I can’t ever recall seeing another like it in any other Starbucks.

This Starbucks has much more of a fast-​food vibe than I’m used to. The people who work there aren’t that friendly and they get my drink wrong at least half the time.

I come here sometimes when I don’t have to be to work earlier than 6am. They don’t open as early as a location on my alternate route to work. The girls (and boys) are usually pretty friendly, but it’s slow. That might not be their fault as much as is the Starbucks «way» to create a coffee house ambiance. So, I also give myself plenty of time. They have made mistakes on my order before, but have been quick and very apologetic to fix it.
I haven’t really been in since the new LA Fitness has been built, so I don’t know if that makes the volume worse.

Not the friendliest Starbucks location. I hope corporate pays attention to these reviews because this location needs a staff overhaul, I don’t think team building would give this staff enough character to improve their service.

Close, Convenient, usually good coffee. Not the best staff of starbucks, but overall a good location.

The coffee is still alright, which is why I gave it an two stars. It is Starbucks, after all– and I enjoy their coffee. I come here because it is the closest Starbucks to my home other than the one located in the Safeway around the corner.
I honestly really dislike this particular Starbucks– they have messed up my order more than half the time I’ve been here, doing things like forgetting my order (even when they are absolutely NOT busy) or actually giving discourteous customer service. I’ve lived in the area for six years and only pop in now and then when I am in desperate need of coffee. I go there as little as possible so as not to ruin my days. You just never know what the service will be like that day, it is the weirdest, most dysfunctional Starbucks I’ve ever encountered. I’ve even had friends who visit me and pop in there for coffee first remark on the poor service. I’d opt for the one inside the Safeway if you are in the area and want some of their coffee.

UPDATE: Starbucks responded to the email I sent them and apologized. They are sending me some coupons and explained that my email will be shared with people who need to know.
I’ll sure I’ll try them again, when these memories fade, lets hope it gets better! Customer service karma can be a bitch!