Middleburg Bank

I have been banking at Middleburg Bank, Reston for many years. They are always available to help me right away! No lines, no waiting — great! I’m always amazed that they know everyone by their first and last name as soon as you walk in. How do people do this?!
Personal service, a full range of services are available including signature guarantees, competitive CD rates, coffee, a welcoming environment and they are very supportive of local causes to benefit the community. You won’t find this at the large national banks! They support the community that supports them. Wonderful!

The bank is good. Vanessa at the Reston branch is awful. When Vanessa was with VA Commerce, I watched her degrade and be mean to her follow employees from Asia. I could not believe the way they were treated. I complained and switched to Middleburg Bank, Reston branch. The next thing I know Middleburg Bank has hired her. This was a needy and not thought out move on Middleburg Bank. They had many people leave this location and should have done a good search for a good employee. Instead they went the easy way, and got Vanessa. She is lazy, rude, and good for nothing. We have had to call the bank to get someone at the window. Really we did, and not just once. Her mistakes are countless. She is never available for her customers and will tell us one thing and do another. Run as fast as you can from the Reston branch until this person is no longer around.

They get 1 star because of their horrible online banking. It seems like there is a bug every time I use their online banking. Today, the bill payer portion is completely missing. How can this be? Thinking of looking for another local bank for my business.

Middleburg bank seems stuck in the Stone Age. It takes a full 10 days to get a debit card and there’s no way to get you a basic arm card to make accessing your money any easier. They also can’t issue another debit card to the same person without canceling the initial one. So for me, I lose my card (not stolen) and have no access to a debit card. So now while I’m waiting for a full 10 days for a new debit card I can’t use the old one where I have it stored online. You actually have to go to the bank during their measly hours to get cash while you wait for a new card. Which for me is almost impossible, as I’m working during 99% of their open hours. I’m totally moving my money to a bank with easier access.

No bank and I mean no bank deserves 5 stars except this one. They are a local bank and really care about your business. They don’t use unethical tricks to try to profit off of overdraft fees. They care about you as a customer and will take care of you the way a bank should. Trust me switch and you will not be dissapointed.

Middleburg Bank in Reston, located near the Reston Town Center, has managed to do the impossible in Northern Virginia — feel like the only bank in a one-​stop-​light town. Whenever I walk in, I and am referred to by NAME by every person in the branch. They know me by sight, will keep the door open at 4:01 if they see me racing out of my car with a check in hand (that’s one minute after they have closed), and they always go out of their way to give lollipops to my kids. I even received a handwritten birthday card from the bank this year. Every time I call the bank, a LIVE person answers! Imagine that! There is no button-​pushing to get through multiple screens for my call. I really love this bank. My only complaint is that I wish they had more ATMs in the area, but it’s ok — I stop by the bank regularly enough to get cash, and I do have a visa check card with them. Still, I won’t dock them a star because of this. We have our mortgage through the bank, which was a very positive experience, and my husband does his business banking with Middleburg. Oh, and we have only been banking at Middleburg for a year — this is how the customer service has always been, from day 1.