Visionworks Doctors of Optometry

I visited this store on Saturday for an eye exam and glasses for my son. I was there last year for myself and everything was fine so I returned. That will be the last time. The eye exam was fine, no problems. My son picked out a couple of pairs. Then we met with the saleswoman. She said the eye doctor had recommended the premium lenses. Of course. When I mentioned that the price seemed unreasonably high, she mentioned there were other choices. When I asked what the difference was, she basically just said the expensive ones were better. When I asked for more information, she grabbed a brochure, tossed it across the desk and said I could read for myself. Then, she said that the eye doctor really recommended the «premium» lenses because she cared about my son’s eye health but if I didn’t, I could go for a less expensive option. Seriously? It’s bad used car sales tactics. I asked to get a new salesperson (and there were 2 just standing around) and the manager. The manager came to the front and asked what happened. I told him and he basically called me a liar. So, I took the prescription and went somewhere else to buy the glasses, where I got the same lenses, with the anti-​glare, PLUS Transitions for significantly less money. I’m glad this company is doing well enough that they can simply toss a $ 500 sale out the door. That’s a lot of money to me and to a lot of businesses and I’m happy, in the future, to go someplace where it’s more appreciated.

I chose the place because it was close to home. I had a reasonable eye test here but the individual dealing with frames etc was so uninterested and unhelpful. He had a big box of tangled frames which he seemed reluctant to pick through, knew none of the prices and and just seemed to give up.
I walked out without glasses and went to a well regarded optometrist in Herndon.

This review is for Southlakes Shoping Center. I could not have made it easier for them. My prescription was on file from my doctors visit and I was calling to order contacts with card in hand. The gentleman who picked up the phone talked so fast and jumbled I wasn’t sure it was English. Then, he couldn’t find my name in the computer. He suggested I was calling for a different store.
When I asked to speak to the manager he wanted me to wait and talk to the eye doctor about a different brand of contact or something. No. I just wanted to pay for some contacts I already had a prescription for and pick them up.
Don’t let them waste your time!

This review is for the branch located at 12 950 Highland Crossing Dr, Herndon, VA 20 171. I can’t seem to find the difference between this and a used-​car dealer. I’ve always had the impression that they are after your money at all cost, and any discounts from your vision plan will be either ignored or offset by other fees. Today I experienced the straw that broke the camel’s back. After getting my latest prescription a couple of days ago, I went back to ask for my PD (pupillary distance) measurement, since I’m planning to get glasses with SuperFocus (online). The idiot that I spoke to (Andy H., no last name?) said that he would give it to me only if I purchased glasses with them when it is obviously part of any decent eye prescription. Well, I’ll have to take that measurement myself, and I will never set foot of this store ever again.

Very poor service and technician dishonest. He bend my daughters frame and told us it was like that already. Funny, the picture I took of her 1 hour before did not have a bent frame. The new lens was was also scratched. There was only one person working in the store two of the times I was in there and they really didn’t seem like they knew what they were doing. The sales people were very unfamiliar with their glasses and never bothered to even help suggest a frame. The two men were rude and ruined my daughters favorite frames. I would never step foot in that store again. MY EYE DR is the best and I should have never gone any place else. Service is awesome and they really know what they are doing. I went in last week for them to fix my nose piece and they were friendly and did an excellent job. By the way, my daughter had new glasses within 5 minutes of being in the store. The sales people know what they are doing that is for sure!

Horrible service, they dont know the current promotions. All the employees are lazy and like sitting down instead of helping. Ended up going to the one in Tysons Corner, which is a LOT better.

The doctor was great. She explained all the tests and results and took the time to walk me through the whole process, even though I’ve been through it before. That was the best part of my visit. The front office staff was a little pushy with the sales pitch. I felt like I was at a used car dealership. «Buy this and you get this free and this much off the glasses…» $ 59 extra for a contact fitting, «but I’ve already been fitted, I just need to check my perscription». Needless to say, their «one year» worth of contacts package will probably last me three, so at least I won’t have to go back for a while. My «just for 15 – 30 minutes a night» glasses are now top of the line with anti-​everything on them. My trip for a quick checkup turned into a very expensive night.

Wow– surprised to see all the negative reviews as I got 4 sets of frames, lenses, contacts and eye exam here and had no problems. Dr. Gala was patient and thorough. I’ve made perhaps 10 trips to this store in total. I didn’t find any sales pressure, but the staff were around when I had questions, which was a lot. On the glasses, they were very patient through the selection process and in explaining all of the options. One of my sunglasses wasn’t as dark as I wanted so they worked with me to tint again at no cost. The name of the store suggest the glasses only take 1 hour but as with most shops like this, it’s just a marketing trick. Custom glasses take a few days since not all of the work is not done on premises. I suppose if you really needed 1 hour service you could get it for a premium price… As far as follow-​up service, the staff I encountered were nice when I stopped in needing an adjustment, cleaning, fixing a screw, and mailing me the paperwork I needed to submit to insurance for reimbursements. The only thing I would improve is the quality and selection of the standard frames, while not bad, could be greater. And the staff couldn’t really explain the differences between various brands of contact lenses as far as durability and comfort etc. I understand this is somewhat of a subjective thing. But there needs to be a better way for customers to differentiate between brands other than by just looking at the price.

I had a really bad experience here.
The sales associate who helped me misrepresented how the rebate worked. He told me I would get a $ 100 rebate in a check when I picked up my contacts a week after my appointment. I felt the price they were charging was much higher than if I had gone to Costco, (it came to almost $ 400) but decided to go forward with the purchase when he told me I would get $ 100 back the next week. That seemed to make it about right. When I picked up the contacts I only received a rebate form, which I was told would take about 2 months to process. I told them I wanted to return the contacts and go to Costco where I know it is cheaper and where I have shopped before.
When I got home I noticed that I did not even have my prescription in the folder they gave me with the rebate. I also saw that the rebate only gave me $ 60 for the type of contacts I purchased. When I called the Hour Eyes to complain, he said he didn’t read the form and wasn’t familiar with it and thought it was $ 100. Don’t you think he should know the rebate information and the products he is selling? I felt like he was pushing me to purchase the contacts based on the promise of the immediate rebate of $ 100.
In the end I went ahead with the contacts. But I don’t plan on returning and I am still waiting on my prescription-I’ll probably have to go in to the store to get that.

I had a really bad experience here. I had been searching for a new style of glasses and they had a pair that I really liked so I brought over my prescription and they said they would have my glasses done in four days. Four days later, I called to make sure they were okay and when I got there I put on my new glasses and things seemed perfect!
When I got home, the left lens fell out so I went back to the store to get it fixed. They told me they were super booked and wouldn’t have my glasses for another week. Which was completely understandable and fine!
When I got there a week later to pick them up, they explained to me that it was because my eyesight was so poor and I had picked a bad pair of glasses for such a bad prescription… Both of my eyes are in the −3.00−3.25 range which is not that intense of a prescription… So basically the man blamed me for picking the wrong glasses despite the fact that I had actually worked with another employee to pick out these glasses… I immediately told them to just give me my money back because it was not worth this. They offered to comp me a different pair of glasses but I just felt they were so rude about my first glasses that it wasn’t even worth it.
I was really displeased with the way they handled my business. I went to Dr. Khalil and found a very similar type of glasses and they had no problem getting them for me quickly and efficiently.