Courtyard Dallas Richardson at Spring Valley

Am updating simply to state that NO measures were taken to fix our issues. Our thrown away food was not replaced, in fact we were basically told oh well, sorry. Please note the response by Mgmnt is untrue.

Per my previous reviews I am a loyal Marriott rewards member. This means I try to stay with a local Marriott where ever I go for business or pleasure. The reason behind this is usually you know what to expect from all of their levels and brands. Plus, their rewards program is pretty solid. I usually book via paying then use my points when I am able to snag up some really low level rewards. This particular hotel was very low category, I believe a 1? which is only 7500 pts to redeem. So you don’t expect the nicest of amenities. But what you do get is a very conveniently located hotel. For this particular trip we were attending a wedding, and the venue ended up being only 3 minutes away, on the actual same street. Couldn’t be beat!
The rooms are what you expect, clean. This one had an updated gym and center outdoor pool. I used their simple gym for a maintenance work out. Overall, I was impressed at their tier 1 facility.

I will never stay here again. We had ants crawling all over the place.
During the night, someone opened our locked bedroom door. If we
hadn’t had the security hook in place, they would have walked right
into the room. I called the front desk to ask if there were cameras in
the hall. There are NOT. The only camera in the motel is on the front
check in desk.

I stayed here for three nights in January and enjoyed my stay. The front desk staff was polite and check in/​check out was quick and easy. From the way the room looks, I think there was a recent renovation. The room décor was similar to other Courtyard I stayed at, simply and clean. There was a noise disturbance incident during night one and the front desk staff handled quickly when I notified them.

The room was nice and clean. The pillow coverings had slight stains on it, but I just switched them out. My only complain was the digusting shower. I stayed here for a week on a business trip. The shower had a ring around the tub and the floor was disgusting. I ended up showering with my flip flops on. I called the front desk 4 times, and left a note for housekeeping. The final day, I just asked for the cleaning stuff myself. Still no one bothered to clean the shower or provide me with anything to wipe it down with. The staff was very nice, but the shower neatness is what will make me second think staying here again.

As is almost always the case this hotel was clean, modern, and comfortable. Great wedding rate too. Only complaint? 6 bucks for one Coors light beer at front desk. Come on… talk about a convenience charge.

Stayed here from Saturday to Tuesday morning.
Nice room.
Refrigerator in the room was a vice touch.
The room was clean, we had no issues.
The price was good and the distance from the city was not bad. Definitely a value.
I’d return.

I reserved a room on
, mistakenly I put Friday night, and I needed to get the reservation for Saturday night. I showed up Saturday night at midnight and learned that the hotel was full on Saturday and my reservation was for the night before. I reserve the room by accident Friday at 11:50 PM. I was not happy how the front desk handle it at the time, because a lot of Big Events in Dallas, all hotels where booked. I had to drive four 3 hours away to find an available hotel. It was 1 AM in the morning, and we drove almost to Waco to find a open hotel. The good news is the manager Ana was amazing, when I called and invented my frustrations and gave me a credit back. Very professional and very apologetic, she empathize very well, and to my surprise gave me a credit… Lesson learned, review your confirmation in detail when you use Priceline or a reservation service. They didn’t have to return my money. Thank you Ana operations manager. And I did say this is a one time only deal don’t do it again. LOL

Great place to stay staff very friendly. rooms are nice and clean early check in was a plus

The location works for me but I’m thinking of branching out to other local properties.
Pros: close to the highway, close to Richardson restaurants. Nice staff.
Cons: older property. Dark parking lot that is a hike from the front entrance. Breakfast (including decent coffee) costs money (standard for Courtyard). Elevator is another hike from the front desk.

I stayed here this past weekend with my husband and some friends. when we got here its not what we were expecting. The rooms look alot different from the pictures shown. Pool area was only 3ft. It’s okay I guess. It was 8pm and my friends were getting ready to head out for the night and we had our phones with music. Next thing you know we receive a call from the lobby that people are complaining. Music, laughing and talking to loud. REALLY?!! When we were getting on the elevator a police officer was heading up to our room. We came back to the hotel at 1pm and there were people outside in the pool talking, and who complained, NO ONE! Next day went down for complimentary breakfast that said when we booked it. Just to find out it wasn’t free at all… Courtyard Marriott we’re not coming back!

My whole family stayed at this hotel for a long weekend while attending my mother’s memorial service. From the time we checked in to the time we checked out, I felt like staff was family as they took care of all of our needs and requests. The hotel was gorgeous… we really liked the pool area where we could congregate and reminisce. The lobby was wonderful also as we had meals together there. The rooms were great~ we all felt like we were staying in a 5 star hotel. This has made my opinion of Marriott go way, way up and especially their Courtyard offerings. I would recommend this hotel to anyone for whatever purpose. We made use of one of the meeting rooms and it was perfect for our post service reception.

My experience was PERFECT. Just rented for fun for one night, beautiful hotel. I think its an older property but they have updated everything possible without doing construction! Love it and will be back.

Looking for an excellent affordable Courtyard to stay in near Dallas? This Courtyard by Marriott in Richardson was an excellent choice. I paid my friend a visit this weekend and was looking for a bargain hotel to stay in since I would be out sight seeing most of the day. The rooms were CLEAN, MODERN and even includes a BALCONY! Wifi Internet is free, always a plus, rooms were quite, good a/​c unit, spotless bathrooms and the best part comfy and soft beds and pillows made for an excellent nights rest. The grounds are lighted however finding your room could be tricky at first because it seems divided between the north end of the building and south end. Nestled on a side street from the Central Expressway, this Courtyard is an Oasis hidden from all the traffic in a safe area in Dallas. Will recommend it to anyone looking for a lower Marriott hotel rate for a restful night in DFW. I will be considering staying here on my future Dallas ventures.

So here is the deal, I don’t stay at $ 400 a night hotels. The $ 90 – 200 range is where I am at in life when it comes to finding overnight accommodation.
This hotel is under construction. It’s pretty bland and there is nothing exciting to write about. Check in and out went smoothly. The room was clean. The bed was comfortable. And lastly the water was hot.
So four stars sounds right to me. My room cost $ 89+ ttl.

I like this place.
It is very clean. The staff is friendly. Also, the rooms are super quiet. If you face the courtyard, it is very pleasant since it is far enough away from the highway.
Also my rate here was 109 dollars. That is a steal in this area for this quality of a hotel.
I look forward to them adding the bistro.

I give this puppy three stars– it’s A-​OK! I wish I could go 3.5 stars, because 3 stars seems a little low.
Someone else mentioned this in their review: This is one of the older Marriott Courtyard properties, so it might not be as sexy and sleek as the brandy-​new ones, but it’s still perfectly fine. Very friendly and helpful staff, clean comfy rooms, all that.
My only complaint, and that’s only because I’m spoiled by the newer Courtyards, is that this property doesn’t have a restaurant other than their hot breakfast in the morning. I usually choose Courtyards so I can order room service and keep working, so I was a teeny bit disappointed that I couldn’t do that. But it actually worked out well, because it forced me to leave the hotel and explore Dallas a bit.
This property backs right up to Fossil, so if you happen to be doing work there, it’s nice to be able to walk to work.

After staying at three different Marriott properties in the DFW area in 72 hours, I hate to admit that I do not remember many significant details from my time here.
Checking in was quick, parking was easy (although the lot was rather dark at night) and the room seemed a little older than other renovated properties.
It was nice to be welcomed by the woman at the front desk as a Gold Marriott Rewards member, but I wish Courtyard would actually do the right thing and offer those of us with rewards status a complimentary breakfast. This is honestly why I usually lean to other similarly priced Marriott brands where the breakfast is included, even if it is just some juice, toast and fruit as I’m checking out.
Oh, I do remember having a real battle with the air conditioner around one o’clock in the morning. The longer the unit cooled the room to the selected temperature, the louder something rattled inside of it.
Realizing after about 30 minutes of this that I was never getting back to sleep with this going on, I was forced to «fix» it myself. It was either that or put on clothes, pack my things, go to the front desk and ask for another room. Yes, it was that annoying.
Also, this was the first stay where I’ve seen the new envelope in the room asking for tips for the housekeeping staff. I had read about this new Marriott practice and see both the pros (they work hard) and cons (shouldn’t Marriott pay them a better wage) of this initiative.
My personal opinion has always been that I pay for a room to be clean when I first check-​in, and if I require no housekeeping during a one night stay then I do not feel obligated to leave any additional money. However, if I had a special request during my stay OR occupy the room for multiple nights, then I consider leaving something for the housekeeper if I’m happy with their service.

I hope this letter makes it to the hotel manager because we checked in early Saturday morning and checked out early Monday morning, but our stay was memorable.
My husband and I arrived in Dallas Airport around 12:35a.m., and being that it was our 1^st visit together in Texas, we obviously didn’t know our way around. Prior to arriving, I made hotel reservations, so upon arrival I called and spoke with a gentleman named Brian, who informed me about running their books at 5:00a.m., so he couldn’t check us in, otherwise he would have to charge us for the night. I called Brian again and told him we were getting breakfast, but we needed to use the hotel lobby restrooms at 3:30a.m., so he said to come over and he let us in.
Brian was very courteous and answered all of our questions, then he politely excused himself while he made a call, then he returned to let us know he checked with his boss about checking us in early without a charge and got us in early, so we checked in at 3:45a.m., but we weren’t charged for that night.
From there, it was all smooth sailing. The following day, I went downstairs to get breakfast, while my husband took a shower. The concierge suggested I check with the blonde lady/​hostess in the breakfast area, but she was speaking with a couple at a table, so he suggested I interrupt her. I didn’t want to be rude, so I walked away and she chased after me to ask how she could help. I didn’t get her name, but she gave me both to-​go containers and cups, and said to help myself.
Later on, I wanted to take a shower and ran out of shampoo and conditioner because I have especially thick hair and my travel container couldn’t contain enough. My husband stepped outside to ask a housekeeper if we could get extras and she happily gave extra bottles to him for me.
I mailed a letter to thefacility and I received a wonderful response from the Operations Director. He sent a personally written letter to thank me and invite us to come again.

Everything was excellent! Very clean, crisp linens, a cozy bed, an awesome hot shower and top notch service. The coffee in the morning is free and the staff at the breakfast café were friendly and eager to please!
I will stay here when Im in Dallas again! Great value !