Wingate By Wyndham

A few days before check in. I call in a reservation for 15 nights. I ask if I can pay (over $ 1500) on checkout, instead of checkin, since I’m here for work and don’t have the money yet. Checkout is two paychecks away. I was told yes, she will make a note of it and I can pay at checkout. Great.
As I’m checking in. I ask to be charged on checkout instead of checkin. I explain that I do not have the money right now, but will in a couple weeks. They say sure, they just need a card on file. I give them by debit card.
Day 2 (or 1, depending on how you look at it… my first full day). I go to the front desk in the morning to tell the girl there that a light bulb burnt out in my room. I stand at the counter, right in front of her, maybe 4 feet away, for 10 – 15 seconds while she finishes her text. She looks up and is startled that I’m there, since her phone is attached to her hand. I tell her about the bulb, and she writes it down in some binder, and says maintenance will take care of it today. Cool. I go to work, come back 13 hours later, pass by the front counter, where there are two people, the manager and one employee. I go to my room, bulb still burnt out. I call the front desk, and tell them the bulb is out. They tell me to come get one. I’d love to. There’s two of you but sure. Not a huge deal, I’d say it’s a little lazy just because I used to work in customer service and I would have brought it myself. No biggie, considered leaving a 4 star review instead of 5 at that point.
Day 3. The wife came to visit for the weekend. We noticed $ 1500+ missing from our bank account. Yep, they just went ahead and charged it on checkin. It’s out of my available balance and still pending in my current balance. Therefore I cannot spend it, ya know, on my bills that are due. I go to the front desk, and they say they didn’t charge it, they’re just holding it, and had to make sure that I have it. I explained that is the entire point, I do not have it. They say they don’t have it either. I fail to get an explanation on what that has to do with me. I don’t care if they have it or my bank is holding it, either way, it’s not there for me to use, and they missed the whole point of charging me on checkout. I don’t have time for this, so I go to work.
Meanwhile, my wife continued the discussion, and the lady catches an attitude with her «As I EXPLAINED to your husband, we didn’t charge you!» My wife explains common sense, that either way, the money is gone. She tells her to come back after 2:30 to speak to the manager. She goes back in the afternoon. She tells the manager that I was told at booking and checkin that I’ll be charged at checkout. He’s shaking his head no and cutting her off, basically calling us liars. The employee from that morning is even trying to tell him to just listen to my wife, since she understands now that our money is gone. He stays on the technicality that they didn’t «charge» us, they’re just holding it, and still doesn’t see the problem with this. He says the only way to get our money back… scratch that, the only way to release the hold, is to check out early. Great, I’d love to. Of course if I leave too early I lose my discount for the weekly rate, which is still over $ 100 per night.
So all that was bad enough, and a few uneventful days go by. Now it’s my last full day here. Breakfast is at 6 during the week (it’s Thursday). I work at 7. I go to breakfast at 6:30, lights are off, and they tell me they’re running a little behind. Awesome. I go back to my room for a few minutes, come back at 6:45, maybe I’ll grab something quick. Still not ready. No food, no coffee, nothing. I got a cup of orange juice. I’m paying over $ 100 per night and I don’t even get breakfast. To hell with this place.
I travel for work. Always. I spend half my life in hotels, on the road about 6 months per year. I am staying here in the Dallas area all summer, the 15 nights were just a starter (which makes me think, if I would have booked 3 months, I would have been charged about $ 9000 on day 1, surprise!). I’m staying about a week, and now moving on to pay someone else for the next few months. I will never stay at any Wyndham ever again. I may not even stay at any affiliates such as Days Inn. The staff is so terrible here, it just leaves a bad taste in my mouth whenever I think of this place. Management and staff all need to be fired. There’s too much competition to deal with this crap. The staff and management here made this hotel a joke. Stay anywhere else. Pay less and be treated better.

We had to stay at this hotel for a soccer tournament. I would not recommend it to anyone. The remodeled rooms smell like smoke, they ran out of their allotted milk at breakfast and refused to give our children milk for their cereal even though breakfast didn’t end for another half hour, the free happy hour is a joke with warm beer, chips and salsa and frozen pizza rolls, my air conditioning vent and hairdryer were caked with dirt and grime. I requested that the bedding be changed on the bed because my baby had wet the bed and when I climbed into bed with him the sheets had not been changed. The staff here should be embarrassed.

Clean, easy and quick check-​in, decent breakfast spread. Very comfortable room. It’s a good hotel for the rate. Wouldn’t hesitate to stay here again.

I’ve stayed at many a Wyndham hotel in the past few years and this one is the best by far. The rate was very reasonable and the room was very nice. They had free breakfast, and drinks at happy hour. The next night I stayed in a much larger, more expensive hotel that starts with «M» and this room was bigger and just as nice for about $ 50 less. Not to mention they have free wifi. Additionally, the staff was friendly and very professional.

This hotel is decent for the price. I thought the bed and room was comfortable. Had trouble getting the shower on and tried to call the front desk, but the phone wouldn’t work — said low battery but was plugged in. Grabbed a maid and she got it started for me.
The free breakfast is a nice perk. Enjoyed my fresh waffle, bagels and bacon. The eggs were inedible, like out of a box, but I grabbed some cereal and fruit for the road.
The outdoor pool is small, but refreshing. In the summer it’s like a bathtub. Fitness room is small, but you can operate the TV remote. One of each machine and a few free weights.
Front desk has snacks and drinks, but they will not charge to your room, which I found a little strange. The hotel book had labels with restaurants, sites and such, but every tab was mislabeled and it seemed like some of the items were missing.
It’s about the equivalent of a Days Inn. Not the best hotel, but for $ 100, u get what u pay for, a place to crash. WiFi worked easily and TV has cable, which is all I needed for a quick business trip outside Dallas. I’m giving it 4 stars because it may be a 3, but for the price, it was nicer than one would expect. Don’t expect a nice view unless you request top floor overlooking the pool, otherwise it’s a parking lot or a brick wall.

… One star isn’t enough to express my frustration. I waited an hour 2 in the morning for them to fix their connectivity issue so that they could give me a room card. Waited another hour in the morning for them to fix the thing. Why couldn’t they just assign someone to unlock a room for us instead of us waiting. The customer service is worst as one could possibly be. When I ask if I get any compensation for this whole mess … the answer is … guess what! The manager says — we weren’t aware of??? Excuse me … oh well, you are fixing the issues that you weren’t aware of ??? Good for you not only ruin my experience with this hotel in texas specifically, but everywhere else I will never stay in a hotel by wyndham.

The worst hotel that I’ve ever stayed in. Our family of three stayed here for two nights visiting Dallas.
Bath tab was very dirty. Shower was falling apart all the time. Bed was uncomfortable. Pillows were very worn out and very thin from it. That’s why they folded them twice and made tiny kind of pillows. On the first day we went for the breakfast. There was no much choice. Only scrambled eggs. There wasn’t any meat or something with it. At first day room service took out towels from hangers and left only two medium size. On the second morning we came 10 min too late for breakfast and woman who worked there didn’t let us take milk, however front desk allowed us to have breakfast if there is still food. My daughter wanted to take a drink from machine but that woman saw it and unplugged it while kid was taking a cup.
Only good thing is nice designed lobby.

We stayed here 4 nights and 4 days for a wedding we attended in the area.
The rooms were clean, staff was friendly, and the hotel was nice. Not much more to say about this hotel. We were barely there at the hotel because of the wedding. Room service was on-​point. No complaints.

I stayed here for 7 days and 7 nights on the 2^nd floor. On day 2 I had to switch rooms because the bathtub kept running water even after you turn the water off. There was also water damage on the ceiling in the shower. The room had a strong odor of mildew when I first checked in. I was so exhausted from my flight I decided to deal with the issues the following day. The manager handled my issue quickly and moved me to another room about 3 doors down so I didn’t have to haul all my stuff too far to another room. The 2^nd room I was in had a mild mildew smell but nothing unbearable. I really didn’t want to move again so I just sprayed air freshener and went about my business. The 2^nd floor in general smelled like mildew and was kind of muggy. Maybe from the summer humidity and lack of proper ventilation in the halls. As I walked down the halls to the elevator several times during my stay housekeeping had some of the doors open to some rooms they were cleaning. Those rooms also had a weird odor. I could smell it as I walked by. I’m not sure if every floor has this problem or if it was just the 2^nd floor.
However, the rooms and bathrooms are nice and the A/​C worked fine for me. The cable and internet were a little sketchy. The internet was very slow at times and the cable would freeze periodically while watching it. Sometimes several times during a movie. This can kind of suck if you want to watch a little TV before calling it a night after a day or night of fun. The location of the hotel is great. There are restaurants near by with delicious food and a Starbucks. It’s also close to the freeway. The staff is friendly including housekeeping and maintenance. Housekeeping did a great job cleaning my room. Breakfast was fine. They had eggs, waffles, cereal, bagels, etc. If they could do something about that mildew smell I’d stay here again. That is about the only thing that would keep me from coming back.

The excellent service we expect from this place is back. The staff treated us exceptionally well and everything was clean and in working order. The caveat to this was the bathroom faucet which sprayed water everywhere except the sink. Breakfast is nothing fantastic but more than adequate. We had several special requests, and even though they forgot to put a crib in our room despite us pre-​checking on it 3 times, they worked to satisfy every one.

Hotel general manager contacted us and offered a refund on the nights stay. No other offering beyond the refund. Bumped it up to two stars for at least giving us a refund after the ordeal.

Actual value: $ 45−60/night. Happy hour is sad. Beer and wine were the cheapest they could find or expired. WiFi and Ethernet connections were 10−20% of expected speed for our first full day. Then 60−70% for the remainder. No vending, just an overpriced store up front. No hottub, nor indoor swim. Not even well kept in all areas. If you must, Priceline it. This should get you in the range above. Personally, I’d rather pay 80 for a 4 star.

A great value in Richardson! Clean, quiet, SUPER comfortable beds, hot breakfast included (including Texas-​shaped waffles!) and friendly staff. We booked through Travelocity after my wife stayed here on a previous visit. The in-​room refrigerator, coffee maker and microwave are very convenient. While I am a Hyatt Premium member from my business travel, I will stay here when it’s my dime. Yes, it’s that good!!!

Great location really convenient for where I had to work in the area. Corporate rate I got was very good. My room was completely updated with nice dark furniture. The huge bed was very comfortable & I rested very well. I had a nice firm sofa in my room with a view of the pool. The only down side is the walls seem a bit thin. I could hear a lot of things going on in the rooms near me as I laid down for the night. Had the bed not been so comfortable this might have been a problem. I loved the free wi-​fi with no password required. It was pretty fast which was a nice surprise. I am not usually a fan of modern style furnishings, but the lobby and breakfast area and the rooms made me rethink my opinion on that. There was ample seating in the breakfast area with several TV’s. The breakfast offered is pretty good for complimentary continental & the USA Today is always appreciated

So I originally was staying over at the Double Tree since I am a loyal Hilton member but turns out they overbooked their hotel so they sent me over to the Wyndham on their dime. At first I was skeptical since I knew Wyndham’s were run by a cheap chain of hotels (Days Inn, Motel 8) but I was wrong… When I arrived to the hotel I was greeted and given a room quickly. Not only was I really impressed with how clean this hotel was but it was also very modern. The lobby matched all the rooms and the rooms were nicely updated with modern furniture and décor, very comfortable beds, and even good soaps and shampoos believe it or not. Every room had a microwave and mini fridge along with a flat screen TV.
The only negative thing about this place were the pillows on the bed which were mini sized hard pillows which I really didn’t understand why they would use them especially on a king sized bed? Another bad thing about this place was the AC. It really made the room damp and never cooled but overall what a great Hotel and I will be coming back.

Super nice hotel. They offered free wifi and breakfast downstairs. Thank goodness for their coffee bar as well.
The beds were huge and soft, the showers were large, the floors were quite and lots of cable channels. There was a fridge and a microwave in the room. Our suite even had a couch and coffee table and a small desk. What more could you want?
Staff was helpful and friendly. I would stay here again if in the area.

Quality hotel. Clean, well appointed rooms. Very fast wi-​fi. Mini-​fridge, microwave and electronic safe in every room. Hotel is about a 25 minute drive from DFW Airport. The only complaint I have is that there are no vending machines on the floors. You can only purchase snacks and drinks at the front desk for ridiculous prices. I’d advise that you stock up on munchies. There’s a 7 – 11 5 minutes away.

I stayed in Texas for several days to attend a family wedding, and got a fantastic rate on this hotel on Expedia using the hidden price feature. For the price I paid, the Wingate was phenomenal. But it would be a decent value for the standard price, as well.
The lobby is really lovely, beautifully decorated in blue/​teal tones. All of the staff I interacted with was friendly and courteous. The room was large and clean, and the entire hotel is non-​smoking. The room came with a desk and small sofa, and king bed in my room was very comfortable.
This place has the triple threat of good hotel amenities: Free parking, breakfast, and free wi-​fi. The parking is ample, the breakfast is decent (make your own waffles, bacon/​eggs/​potatoes, and a variety of cereals/​yogurt/​bagels), and the wifi is FAST! Much faster than your average hotel, which is a huge plus.
The hotel has an outdoor pool, which I was not able to use — it was closed for repairs to the lighting one evening when I tried to go around 9:00 PM (the pool is open until 10:00 each night.) I was told it would be fixed the next morning. The day after, I tried to use the pool again after dark, and the lighting still appeared to be out of order.
My family spent a lot of time in our rooms, and the first couple of days we were there when the housekeeping staff came by. So we just exchanged towels, and did not ask them to make up the room. The last day, we were gone all day, but the housekeeping staff did not come while we were gone. We were eventually able to exchange our towels again, but it seemed as if they assumed we would not want housekeeping on the third day, since we hadn’t wanted it on the first two.
If not for the hiccups about the pool and housekeeping, I would happily give Wingate 5 stars. A nice place at a good price. Check the discount sites!