Brown’s Richmond Volkswagen

The service writers are always helpful and do their best to make me feel like they’re looking out for my best interests. All of my past experiences have been good at Brown’s, and they have repaired my vehicle with excellent results and minimal cost. The shop’s diagnostic skills seem to be very good and they ended up saving me unnecessary trial-​and-​error repair expense.

I had just moved to VA from FL so I needed to get my vehicle inspected. Brown’s VW’s online scheduling system was fast and efficient, as was their service. Their service reps were also polite and professional.
Their parts department, however, has something very fishy going on. First, their parts employee clearly didn’t seem like he was happy to be there, or perhaps I was just flat out not welcome. Now on to the part — being that FL doesn’t use front license plates, I now found myself in need of a front license plate bracket. That’s the molded piece of plastic that’s mounted onto your front bumper so the license plate has a place on which to be screwed. I found the part online for $ 25 (OEM VW, not third party aftermarket). But here at Brown’s VW, you can get it for $ 79. That’s a +200% markup. come on, guys.
The only reason I’m giving three stars is because of the professionalism and efficiency of their service department. But since going to them for service means buying their parts at their prices, I’m strongly swayed to shop around a bit first.

The service department is excellent! Mary is very professional and the service is above and beyond! So very welcoming! I recommend trying them for your next car service for your Suzuki or VW

Just purchased a car with my mom over the weekend from Joseph! Great customer service. I would definitely buy my next car with him.

The customer service and willingness to work with me were top notch. They took me seriously as I was taking the whole new car buying experience and I can’t respect that enough.

The service department is honest and efficient. They are always going above and beyond in their handling of my car. And everybody is so polite! I bought my car in 2012 And since then every time I go back it’s a pleasure and I have highly recommended this dealership to everyone I know!