Candlewood Suites Richmond Airport

Made reservation and confirmed with credit card. Arrived tired and ready to check in for a good nights sleep to get up for a very early flight the next morning. WRONG! After dragging in my bags, I was informed that the hotel was overbooked and so I was shipped several miles down the road to another hotel. So load the bags up again, wander down the road in the dark, drag the bags out again, etc. Not a pleasant surprise or experience.

This hotel was awesome! Great rooms, the staff was always friendly and very helpful. I would definitely recommend this hotel. In particular Nathan was awesome!

We chose this hotel due to the cheaper price. Well, you get what you pay for. My biggest issue was the lack of effort. There are kitchens in the rooms so the hotel doesn’t provide a continental breakfast for its guests. Seemed like a cop out to me. We were only there for race weekend. Parking sucks, not enough space in the front, especially with a faulty light in the front entrance. It was like a strobe light going on and off all night. There was no pool, only a small «deck» with a grill to hang out on. No daily housekeeping and we were told that if we wanted fresh towels, we could bring the used ones down to the front desk and they would get us fresh ones. Ummm, what? Do you want us to wash them too? It was a very quiet stay, we were by the elevators and we didn’t hear a thing. No ice maker on our floor (top floor) but the front staff did fill our two coolers with ice before we left on race day morning. That was sadly the highlight of our stay. We will definitely be spending a little more $$ next time we are in the area. Lesson learned.

I have stayed in many candle woods all over the east coast. I love their kitchen and large rooms. They are always a great deal for what you get. You don’t have house keeping bothering you like other hotels. They at the same time are always clean and comfy. That being said, this one was a bit dirty, dreary and stunk. I wouldn’t recommend this location near the airport. The others in the city I am sure are better. This hotel is still as good as say a 60 or 70 dollar a night hotel. This though cost me $ 120 this night because of a race/​football game. Not worth that kind of money!

Extremely disappointed. There were cobwebs in the corners of our suite. Not just one spot either. It’s clear this room was either unused for awhile or simply ignored. I suppose I should have looked to see if the hotel offered breakfast, but at this day in age what hotel doesn’t offer at least a continental breakfast? This one apparently. Complimentary coffee was all I could get. I went up to the counter to ask where I could find somewhere to buy a charger for my phone and despite here being two people working behind the counter the nice woman customer gave me directions to a nearby Five and Below.
All in all I paid the same exact price last year for a suite just down the road at Homewood Suites and got a clean room at least.
And it just gets worse here. We left for the day hoping that housekeeping would just clean up a bit. We came back to the room in the same condition we left it. We were low on toilet paper and all of our towels were dirty. When I called down to the front desk I was told that they do not have housekeeping service daily. Obviously I was not surprised based on how dirty the room was. I was then told if I wanted clean towels and toilet paper I would need to come get them at the front desk myself. When I get down there she proceeds to tell me that I need to bring them all of my dirty towels in order to get clean ones. Seriously. I have to bring them my dirty towels or I cannot get clean ones. She that is the policy. I have stayed at IHG places before but this experience alone makes me question every place they own.
Good luck with the wifi as well. I couldn’t find the network with my iPhone. My buddy with an android device was able to find and connect to the wifi.
If I could give this place zero or negative stars I would.

One of the worst places I have ever stayed at. Front desk guy is rude and acts like anything you tell him isn’t his problem. Ice maker is broke was told wasn’t his problem, suppose to have 3 laundry baskets only have one was told that wasn’t his problem. Would not recommend anyone to stay here… dust all over everything and not a clean place at all

This hotel looks nice from the outside but that is where nice stops. The rooms smell bad in a way I can’t explain. The internet doesn’t work at all so for those who are counting in that, don’t count on it. They also want to charge you for things like lotion and tooth paste that usually are provided else where.

Please do NOT give these people your credit card number. I gave them my credit card for a three day stay, and they charge me for the stay. Everything was good at that point. Then I called them on May 22 because I noticed there was a pending charge on my credit card for them, when I wasn’t there. The gentleman assured me that he did not see any charge on my card, and that it must have been an inadvertent hold that was placed on my card, and that it should just fall off within a couple of days. When I expressed concern that there shouldn’t even be a hold he directed me to the General Managers voicemail. My husband left a voicemail.
On May 27 I noticed the pending charge turned into 3 large posted charges totalling over $ 1000.00. I called again to express my concern and get the charges reversed immediately. The general manager still had not called me back since our voicemail on ⁵⁄₂₂. I have been talking with this hotel every day since 5/​27, and despite my repeated requests to speak to the general manager, requests for contact information to the corporate office, requests to get the charges reversed, I have received no solution, no call backs from anybody with authority, no contact number of anybody that can help me and since have received even more charges on my credit card now totaling over $ 1500.00. My credit card has been filled to the max, and after a lengthy call with my credit card company have now learned that on top of these charges therehave been an additional 11 attempts at charging my card which have resulted in declines only because they have used up everything available. It is now May 30^th and there are no reversals, no call backs, only employees that tell me the general manager is «out of town», and that they do not have the number to the corporate office. I will be filing a police report now.

Nice hotel; very convenient to the airport. Yes, it had its fair share of construction workers, etc — but most Candlewood Suites do cater to long term renters such as this. The guys I rode up the elevator with (as a single woman) were very nice, pleasant & respectful. Room was clean, bed was comfortable and appeared as other Candlewoods.
My one complaint is that if you get there after dark — the parking lot is VERY DARK and surrounded by trees. I got the last parking spot in the front — and it was dark, so can only imagine that the back lot is worse! If you want to attract single travelers, please put up more lighting, etc.

I really am not sure why anyone would give this less than 4 or 5 stars for the price. I am a frequent traveler (hospital consultant) to this location and love it. After reading a few if the reviews I would like to give some reasonable feedback.
First, housekeeping does a spectacular job. Rooms are well maintained and that is important to me. In my travels I’ve found this rare in extended-​stay properties.
The rooms themselves are good: perfect mattresses, ample towels, great water pressure with fast hit water. They are spacious and newer. I love having a kitchen in the room.
The location is great. A few blocks from the park and ride, right by the highway, and near a shopping center with every imaginable place you need.
The staff goes way above and beyond. I have a hard time believing the reviewer that said they wouldn’t hold a bag or allow someone checking out to take a shuttle; they have held dry cleaning for me over a long weekend even though I was checking out and coming back days later. I’ve take the shuttle numberous times hours after check out. The front desk, shuttle driver and everyone is really helpful.
In terms of the truck driving school folks on the back patio: yes they are out there many nights. These guys are learning a skill and should be congratulated. It is only natural for them to want to spend time with their fellow students from class. They are always respectful, approachable and I’ve grilled alongside these gentleman a couple of times.

Stayed a week while my house was undergoing floor renovations. Clean, loved having a mini kitchen and fridge, laundry facilities. I would stay here again.

This hotel is going down hill very quickly. Was a very nice and clean place to stay. Now hotel is being over run with construction and truck driving school students. All they do is sit out back smoke and drink hogging the patio so no other patrons can use the patio or the grills. Washers already has a sign for the muddy clothes so it was a problem in the past but doesn’t seem to be working. It appears theses guys are staying more per room than should be allowed. If management wants a camp like atmosphere then they need to let the other guests know before they start there stay. Management really needs to step in and make some changes (or enforce some rules) or I’ll never stay here again.

I travel a lot… This was a good room in a hotel but I will leave it at that. Service was ok. Very suspect characters hanging out in the lobby etc. room was clean and comfortable…

Clean and comfortable, pet friendly, and the staff took a personal interest in our family. We would definitely stay again!

I stayed here with my friend because of the proximity to the airport. we drove from Wisconsin and she was flying home the following day.
The gentleman that was working the night we checked in was very friendly, and he even called to make sure everything was okay after we had been in the room!
The room itself was great, it was clean, there was a full kitchen and a lot of space. We were at the back of the hotel and had no problems hearing any trains. Our stay was off to a very good start.
However, when we checked out and asked to leave my friends carry on there so she could come back and get a shuttle (her flight was not until 7p.m., we were told that she could not leave her bags because she was checking out, and therefor could not use the shuttle. So, even though the airport shuttle is an amenity, you can’t use it unless you have an early flight. I have done a lot of travel and have NEVER had a problem leaving a bag somewhere. So she sent my friend out onto the street and around town carrying a suitcase. This problem needs to be addressed, as it ruined an otherwise wonderful experience.

This hotel is outstanding for long-​term guests performing contract work near the Richmond airport area. I had never been to a Candlewood Suites, and I was astounded about the quality. The concept is a studio-​type suite with a miniature cooking area including range top, food disposal, full-​size refrigerator, microwave, dishwasher, and toaster. It includes everything from the pots, pans, dishes, silverware, cooking utensils, and dish soap. In addition, there’s two outdoor grills to cook anything from steaks, hamburgers, etc.
I was in the area for two weeks, and I get very tired of «big box» type eateries. There’s two supermarkets within two miles which are very easy to get to. I liked the option of doing a full breakfast in my room. The only catch is that housekeeping is done once a week per visit, but that’s not too big of a deal. The WIFI constantly works and the flat screen t.v. had all of the basic cable channels (CNN, FOX, ESPN, local ABC/​CBS/​NBC) and HBO.
The pictures that I posted are for a queen size room. The rooms are quiet and clean; the a/​c works very well.

Our family (my wife, my 3 year old daughter and myself) stayed here for a week at the end of September 2009 while visiting relatives. The staff is incredibly friendly and go out of their way to make your stay pleasant. I was never bothered by the noise of another guest while there (or the nearby airport). We used most of their amenities — free high speed internet (cabled, not WiFi), free laundry room, pantry, lobby printer/​computer, DVD library, cable TV. Did not try out the fitness room or the grills. Made meals a couple times. Had everything I needed. Although I was surprised by a stove but no oven (got a dishwasher that only halfway worked instead). The can opener was a bit lame also. Everything was very clean and well kept. We had a roll-​away bed for my daughter in our room (did the king bed suite). Was just enough room for it and she seemed to enjoy her bed. Lots of extra pillows of different types (down, foam, etc). It is also very close to a major shopping district (Target, Best Buy, groceries, fast food, Applebees, etc) and the freeway. We went to Busch Gardens while there and found the hotel to be very convenient for that trip as well. All in all, I think this place is major find, would not hesitate to return there. Although next time I will bring my own can opener.
With a few minor tweaks they could make this into a first rate family place: kids movies in the DVD library, Nickelodeon/​Disney on cable, disposable sippy cups, small step stool under the sink for little people, restaurant style high chairs (for folks with even younger kids) for the asking.