Holiday Inn Express Richmond Airport

We live in hotels — well not really but stay in them several times a month. Never, Never have we been told that under no circumstances we can check in before three o’clock. I know that in every hotel check in is at 3 pm and check out is at 12 noon but in this hotel they would not even allow us to register. At some time some hotels will tell us that our room MAY be ready early — Not Here!!! They are not going to release any rooms before 3:00 pm!!! The parking lot looks desolated so they are not full. Four employees are standing taking w hotel receptionist. Holiday Inn, you have just reminded us why we don’t stay with you as often as we used to. Thank you for the reminder. #HolidayInnExpress

The first room I got was on the 4^th floor. The A/​C was broken. The room was humid, smelly, and the. AC rattled so bad, the kids couldn’t sleep. After 2 calls to the front desk, I got another room. This room too was ridiculously humid. The carpets felt like they had just been cleaned and were still wet. There was excessive mold in the shower and the distributor was broken so the shower barely worked. I’ve never seen a Holiday Inn in such poor condition.
As for a positive, the breakfast buffet was phenomenal for a free buffet.

Public Notice!!!
Please inspect your room before accepting the key!
We were upgraded to a suite with more space, great because of a week long stay.
The best thing about the room was that it was very spacious and looked clean! Checked in around 3pm, unpacked and went to check out the areas latest shopping fluke (the garden ridge) a low end warehouse version of home goods!
We returned to the room around 10pm and prepared for bed. Around 11 p.m. We notice some bugs on the pillow and the bedding. We collected some specimens in a cup very carefully, and called to the front desk to ask management to please come to our room (416). We gave the specimens that were collected to management in management stated that they didn’t know what they were. 2 members from the management team said they’d rather not state what they were because they didn’t want to speculate. We weren’t told to move out of the room because of a hazardous condition or because of health reasons. Management informed us that they wouldn’t have information on the bugs until the morning time when the proper person could come to let them know. Due of the late hour we didn’t want to move all of our things to another room unless management felt it was absolutely necessary, but they didn’t seemed alarmed, so we stayed. We requested disinfectant so that we could spray all along the bed in the back of the bed and we moved the bed from the wall so that we could sleep with hope that if more bugs were in the room they wouldn’t be crawling on the bed.
Next day!
We call to the front desk upon returning from breakfast, The housekeeper was sent into the room I show her one bug that I found on the wall and she act like she didn’t know what I was talking about she wasn’t wearing gloves acted shocked about the dirt that was located behind the bed, dressers, crevices and along the carpeted baseboards (lame) I called for the housekeeping supervisor.
The housekeeping supervisor came and confirmed that she received an email that noted last nights incident in our room as suspicious for bed bugs. I was so upset that they did not notify us that they were suspicious because we would have left that room.
The housekeeping supervisor then states she has another suite directly below us that is available for us to move to, with relief, I began to pack. she left and returned with a key. The supervisor and I go to visit the room upon my request. Upon entering the room it is identical to our current room. We began to inspect the bed for bedbugs, and didn’t find anything. We moved the bed from the wall for further inspection, I notice a large black substance on the wall that was about 3 feet wide by 2 feet high. The black and green substance had rubbed off onto the bedding to include the lower dust ruffle located at the head of the bed. I stated to the house keeping supervisor that the black and green substance looks to be mold, but she looked unsure. Finally she stated,” well, you can’t stay in this room is obviously a health risk”.
My thoughts exactly! I might add that this entire hotel is crying health inspection!

The room we were initially put in on the 4^th floor reeked of cigarette smoke (that whole floor did, actually.). I reported this to the very nice lady at the front desk and she switched us to a second floor room that was a huge suite. Nice place to stay near the highway, good breakfast.

yes i went back, Paul was the bartender and it was getting late around 1030pm they closed at 11pm and he was shutting stuff down already, I had just got back from the CIAA, and need to get to sleep (LEMONDROP-​PLEASE) WOW thanks the other bartender (no name tag) was wonderful he said dont worry i will serve you until you want to stop :) thank God i was not going out anymore that night. Sarah is a great manager she greeted me with a smile the how time even through it was Payday. AND PEOPLE WANTED THEIR MONEY. She made sure i got my points and asked if i need anything just call

Ok, now that I’m not wet, cold, and angry, I’m going to amend my review. Basically, I think it’s probably fine for a business traveler staying during the workweek. But on the weekends, don’t expect much. They don’t even deliver newspapers on the weekends. It’s not horrible, but it’s not great either. Service is spotty. There are a few nice people, but a few who couldn’t care less. Housekeeping bangs on your door (might even try to come in) beginning at 9 AM. You don’t get a receipt if you didn’t book DIRECTLY through them, which I found seriously odd. But, looking for some bright spots… the bed is comfy and there is a good selection of cable channels.

The best part about this hotel is how helpful the staff is. They will go out of their way to make guests feel at home and attend to their needs, whether it’s dinner recommendations or sightseeing suggestions.
Special mention goes to the lady who works the breakfast buffet. Even though it officially starts at a certain time, she’ll be out there setting items out for guests who will be leaving before breakfast officially begins. She would make sure you had everything you need, and if you didn’t she will go out of her way to make it for you.

Surprisingly, the best night’s rest we had on our entire trip. You would think it would be loud because of our proximity to the airport but we didn’t hear one plane.
The plus about a Holiday Inn Express is the breakfast it provides for all it’s guests. Mind you, it isn’t the fanciest of breakfasts but it’s decent. If you are traveling with children, this is the best since they usually wake up hungry and all you have to do it go downstairs and it’s ready to go.
Our room was clean and larger than any other hotels we stayed at during our vacation. Internet is free. They also provide a microwave and refrigerator. Front desk staff are incredibly fast. When we arrived, they had our paperwork ready to go and handed us our keys… I think it was a 1 minute check-​in. Check-​out was also just as fast and the staff even threw in some humor.
I gave them a 4 star instead of a 5 star because I didn’t like the individual room A/​C & heater. These units always end up being loud. I also thought they could change the carpet. It looked like something out of the 80’s. The indoor pool was also cold which was conflicting since it was posted that it was 80 degrees.
Holiday Inn Express has definitely revamped itself to be a comfortable, affordable, family friendly hotel. I’d stay again!