Pizza Hut

I have absolutely nothing positive to say about this Pizza Hut location, or Pizza Hut in general for that matter. I had a horribly disgusting experience (on top of my pervious mediocre experiences). I tried to call and place an order with no luck getting ahold of the store (at 7 p.m. on a Sunday when the Pro Bowl was on). I assumed they were fairly busy and I was in no rush so I went into the store. Upon arriving, there was one person working the entire store, including making the pizzas, taking orders, cutting and boxing as well as accepting payment. I placed my order all the while the phone rang off the hook (no wonder no one answered my earlier phone call). While waiting for my pizza, I observed this employee doing all of this work — and not once seen washing his hands. He handled food, money, boxes, the phone and who knows what else in this store without washing his hands. Then, once my food was ready I asked if employees had called in sick today since he was the only one working. He proceeded to tell me that he sent all of the employees home so that he could make his numbers for the month in order to get his $ 800 manager bonus.
Obviously, I’m going to complete the survey on my receipt. This kind of service is ridiculous and this employee does not deserve to be in a management position since they have absolutely no understanding of customer service. I waited about a week for a response with no word. I then put a review on Pizza Hut’s website, stating the issue (limited to 200 words) and that I would like a response by phone. I ended up getting an email saying I would receive a free pizza coupon in the mail.
Overall, Pizza Hut’s customer service is lacking — and that is putting it nicely. Good luck trying to get a pizza here. My suggestion is to find a different pizza place or to order from Keenland Dr.

This Pizza Hut is, without a doubt, the WORST Pizza Hut I have ever had the misfortune of patronizing and I pray for mercy upon your soul if you ever choose to go there.
About two years ago, I had a bad experience. Phoning in an order ahead of time, I placed a carryout order for a single Cavatini Supreme, nothing more, nothing less. The lady on the phone said, «Hold on just a second while I make sure we have that». A moment passed and she returned saying, «No problem, it will be ready in about fifteen minutes». Excited about my upcoming pasta dish, I then proceed to pick up my order when I pull up to the window and am advised that, WHOOPS!!! Apparently there was no Cavitini Supreme after all! I then drove off without anything, hungry, dumbfounded as to how this could have possibly have happened.
Fast forward two years, I had a craving for a Pizza Hut pizza. Against my better judgement, I again placed a carryout order for a simple medium supreme pizza, no extra toppings, no toppings removed, no half and half pizza or any other shenanigans. Along with the pizza, I requested an order of traditional buffalo wings. Again, I was quoted a time of about 15 minutes. Due to unforeseen circumstances I was running late so I rushed to the restaurant and arrived nearly thirty minutes after placing my order. Expecting my food to be cold, I expected the worst. I gave the worker my order information and after taking my money and walking off, she said it would be just a few more minutes on my order. I was baffled. Five minutes passed, then ten minutes. I flagged a worker down and asked them what the issue was. They went to check and said that my pizza had just been put in the oven. I then demanded to see a manager.
Another young lady then came over at my request and after explaining what my situation was, I was given a dumb look and I asked for my money back. She then proceeded to hand me my wings which I had forgotten about by this point. I then opened the wings and instead of the traditional wings that I had ordered, they were the breaded, boneless wings. I then asked for my money back… again… and the worker said, «Hold on, I need to get a manager». Please, bear in mind that I had already asked to speak to a manager and this worker was brought over upon that request. Finally another young lady came over and handed me my pizza, which after all of this, was actually correct. I told her that I no longer wanted either the pizza or the wings and I wanted my money back.
The manager said that she regretted to inform me that she could not give a cash refund. I was seeing red by this point. She said the best she could do was to provide me with a store credit, in which I could place an order at a later time and it would be given to me at no charge. She then proceeded to take my name and I left with the pizza and wrongly prepared hot wings about an hour and fifteen minutes after the story began.
A week later, I called and advised them of the situation and requested my free food. I spoke with another «manager» over the phone who said that there was no record of my name being there and I could not have my free meal. This «manager» went so far as to accuse me of trying to «rip off» the restaurant in an indirect manner.
Needless to say, I will NEVER go back to this joke of a restaurant. Please, do yourself a favor and avoid this place like plague. Before you label me as a kook who had a couple of bad experiences, perform a quick search on Google for Pizza Hut, Richmond, KY and you will recover other customer reviews who have had similar encounters with this establishment. Absolutely the worst experience I have ever had at a restaurant.