Richmond Urgent Care

I came here not knowing what urgent care to visit due to being from out of town and had a short list of what places were covered under my insurance. There was no wait at all. Had to fill out personal info on an electronic pad which kept freezing on me and it was kind of a pain to do. I could of filled out the info on paper and would have been done in half the time. I got seen immediately by the nurse taking my vitals then was put in a room to wait for a doctor. The décor of the place was very outdated and after reading the reviews I was skeptical. The doctor came in 15 minutes later, she asked what my symptoms were and I told her I’ve had this before and that I usually get a steroid shot and antibiotics to get better. She was very nice and listened to what I was saying and went ahead and have me exactly what I needed. Got the steroid shot and 2 kinds of antibiotics and was good to go. Was in and out of there within 45 minutes. This place was a little strange but the doctor was great and I got the care that I needed.

Slowest place ever. I’m sitting here right now in awe of how long this is taking. I got here at 9:45 and it’s now 10:50 and there is hardly anybody here. Can’t imagine how long the wait is when this place is busy.

I walked into Richmond Urgent Care after feeling sick for a few days, and since Patient First will no longer accept my insurance at this time, this was the closest urgent care to me.
My first impression was surprise, as there were no patients waiting to be seen. I expected the need to wait. The reception and waiting areas were small but clean, if not minimalist.
I registered and checked in on a bulky tablet which also served as means to pay my copay. During that process, and with no effort at all, I overheard one of the two reception employees call a patient over the phone, address the patient by name, and tell that person that their blood test was ok. That was unprofessional.
Right after I finished checking in, one of the two employees took me to a room to get my vitals. They are not working with any sophisticated equipment and the young lady admitted she did not like their blood pressure reader. Since I was there with cold and flu symptoms, I was surprised not being asked if I had gotten a flu shot, and no flu test was performed.
After the vitals, I was taken to an exam room. Again, minimalist, a carpeted room with a small cabinet, no sink, but a TV to watch while waiting. Considering the absence of other patients, I was hoping to not have much of a wait, but I did have some wait time before the doctor came in. She did a strep test, but no flu test. She wrote a script for an antibiotic but wanted me to wait a few days to see if this illness passes because if it is a virus it will go away without antibiotics. So no blood test, no flu test, a negative strep test.
There must be a reason why there were no patients there, when I left there still were no other patients. I am not sure I would return here, probably I would only if I pretty much knew what was wrong with me, but if I was injured or had a mystery illness, I would not. I give this a reluctant 3 star due to convenience, accepting my insurance, and that I was given a script for the antibiotics I told the doctor usually wipes out a sinus infection for me.

Was lectured by an employee about co-​payments. I’ve hit my max out of pocket for the year and know my benefits completely. Never got to see a doctor as the front office staff insisted on a co-​payment which I did not owe. The girl at the desk was rude and condescending. For an urgent care facility, they should have been sued for malpractice for not letting me see a doctor simply because their desk clerk doesn’t fully understand insurance.

My husband was being treated for strep throat so when I woke up on a Saturday morning with a sudden sore throat and headache, I decided not to wait until Monday to see my regular doctor and thought it best to head to the closest doc-​in-​the-​box to get a diagnosis.
At reception, I was given a tablet for registration information. Even with a couple of others in front of me, I was taken back into an exam room fairly soon, vitals taken and seen by the physician. I was correct in that I did have strep throat (confirmed by a swab test) and was given the proper prescription, instructions on what to do if there was not improvement within 72 hours, and sent on my way in well under an hour.

I went to Richmond Urgent Care to address a broken toe that wasn’t healing. The nurses seem inadequately trained — the doctor had to show them how to take xrays, they weren’t sure how to work the computer system, etc. I waited about an hour to be seen. The doctor was great, I’d use him as my primary care physician if I could. I would go back to Richmond Urgent Care if absolutely necessary but certainly would avoid if possible.

On a Sunday morning it is a comfort to know that you can be given the attention and care you need from Dr. Moustafa. I went for a follow up visit today and feel quite relieved to know that I am on my way to getting well. Dr. Moustafa is kind and listens carefully. He cares very much about getting you back on track with your life. He is very practical and sends e-​scripts quickly so that you can begin treatment. I appreciate having a doctor I can see without delay, after all it is Richmond Urgent Care.

Wasn’t feeling well for most of the week, chills, cough, runny nose, aches but no fever. My bfs daughter was diagnosed with strep earlier in the week so I wasn’t taking any chances. Since I don’t have a GP in Richmond (yea, I know I should get on that) I headed to Richmond Urgent Care since it was close to home.
Let me start with the positives. There was really no wait for a Thursday afternoon and they have tablets for new patients to fill out their information. (Nice paper saver!) You can even pay your co-​pay on it.
The room was clean though very bare for the space. The sink was as far from the exam table as it could get. There was no art work, and not really any supplies in the room. When the nurse took my temperature the machine took FOREVER to beep that it was done. Also even though she covered the thermometer with the little plastic thing, when she was done there was no trashcan nearby to eject it into so she held it in her hand (no gloves) to walk to the one on the other side of the room. That’s just ewwwww, what if I was really sick? I hope to god she washed her hands when she left!
The nurse came back to swab my throat for a strep test. (Gloves this time!) She asked me to stick my tongue out and down, so what did I do? Pointed my tongue to the floor of course. Apparently this is not what she meant since she kept saying «I need you to put your tongue down». I didn’t start to get annoyed until she condescendingly asked if she needed to get a tongue depressor. I told her as far as I could tell my tongue was down. If it wasn’t where she needed it to be I was sorry but I can’t do much more. Since she’d barely gotten the swab in my throat and was trying to make another pass I sort of assumed when she left the room it was so that she could get a depressor. Well she never came back and about 20 minutes later the MD finally came in. First this out of his mouth was the test came back negative. I had to stop him and explain that I didn’t think the nurse had even gotten a good swab. So he wanted to re-​test me. I can appreciate that redoing the test means more supplies but I was glad they wanted to be sure. Now the MD was not wearing gloves when he did the swab! I’m not really sure what’s going on at this place. He looked in my ears, mouth and listened to my breathing while the second test ran. Again negative.
Though he wrote me a Rx for an antibiotic I have no clue what exactly my diagnosis is. I was told because my throat «was red» I automatically was being prescribed the meds. Is it the flu? a cold? Bronchitis? Even though this place was quick and convenient at the time, I’d much more prefer to know what’s wrong when I leave the doctors office next time.

This is a great doctor’s office! The doctors are very professional, friendly, and knowledge. They listen and provide great information. The overall process is quick in getting in and out (no long wait times) and the staff is very friendly. The patient room are nice with a tv to watch while you wait and the facility is very new and clean. I would recommend this place over any other urgent care and the doctors are some of the best around.

Don’t waste your time or money!!!
I went to urgent care about a month ago with severe back pain.
After I explained to Dr Mustafa where the pain was and the intensity, he poked my back in a few spots and said that I just had muscle spasms and not sciatica, like I thought. He offered me a pain shot, a prescription for Vicodin and nothing else, no other information. After two days the pain was still intense and my prescription was running out. (He prescribed 1 pill, 4 times a day and only gave me 10 pills). I went back to see him and he offered another shot and gave me another prescription exactly like the first one. I asked if there was something i could do to help the pain and if there were stretches I could do to help, he told me to google «back pain stretches», he couldn’t even take a minute to explain a stretch that would help.
I ended up going to another doctor the next day because the pain was still intense and I could barely move.
It turns out I had a serious back injury. I had 3 herniated discs as wells as sciatica.
I feel that Dr Mustafa is a dangerous uncaring doctor. He is a hack, that is why there is no wait! Stay far away from this place!