Edible Arrangements

I use edible arrangements on a very regular basis. A couple months back, I got an arrangement from my husband and for the first time ever, the strawberries were not good. They were overly ripe and oozing. They were probably from a couple days before? Anyway, I called to let them know and the lady who answered was very nice (the reason for two stars instead of one) and told me to come in for a box of chocolate covered strawberries to replace them. I told her I’m not on that side of town very often and she said that was ok, it was noted in the account. I went to go get them 2 – 3 weeks ago and the lady working (I believe it is the manager) gave me the run around. She took ALL my info as well as my husband’s info and told me she was calling corporate to get the order and that she’d call me back… Ok… So I left, never to hear from her. I went in today and she was working. She had no information and asked for ALL my info as well as my husband’s again. I’m not asking for a new order or $ 100 arrangement, just the strawberries I was promised and she’s giving me the run around like I’m asking for her first born. I’ll make sure we never order from this location again. After all the money we’ve dumped into these expensive arrangements and they can’t replace a damn $ 20 box of strawberries as if the store staying open depends on it. Ridiculous. For the prices they charge, they should strive for excellent customer service and fresh product.

I spoke to the manager about my issues with the fruit and she took care of it, the pineapple was delish the second time around. I also ordered a fruit salad for my daughter and she loved it.

Called and ordered the 12 ct Chocolate Dipped Fruit. Was told it would take 30 mins and I was there within 30 mins to pick it up. It was ready, chilled and fresh, just waiting to be enjoyed. For my first trip here I was very pleased at the service and speed at with my order was processed. Going back for all my local Fruit Arrangement needs.

Not open when they clearly have operating hours opening at 8am Monday –Friday. Unprofessional

Terrible service, unsuccessful delivery without follow through if a failed attempt at delivery is made. Seems like there isn’t any point in scheduling a delivery date because they will deliver whenever it’s convenient for them.

Absolutely love the staff there. Always so friendly and kind. The arrangements come out fantastic and always look the best! The fruit is always fresh, and I always recommend them to my friends and family! Nothing can compare to them!

A loyal patron to Edible Arrangements, and local businesses. But the shop owner of this location doesn’t have the best attitude whenever I come in to pick up my order. Always feel like she is doing me a favor when I’m there and not the other way around.

I’m glad I’m not the only one that has had delivery problems with this locations. i understand you can and will run into delivery problems. Most of the time I like to do these as a thank you or a just because so an off peak day. I feel this location bites off more than they can chew for sure! If you can’t accommodate deliveries then simply don’t do them. I understand that the cut off for businesses is 5pm, unfortunately this does mean 4:59 sometimes irregardless of when you place the order. I’ve placed it both early or day of and yet you get the same end result. This will be the last time I do this. Extremely disappointing.

I ordered a Valentines bouquet last year and it was never delivered. Not only did the company not call me to notify me of the delay but when I called they maid an excuse about the van breaking down. The manager promised that they would deliver it the next day and apparently it didn’t again. I called and they had another dumb excuse about how they couldn’t due to the banks being closed on Saturday’s Really… I asked for my money back but nope all I got was a rude manager. NEVER AGAIN…

a boy got me an arrangement for Valentines Day which i thought was a great idea. it was like cute but not too romantic because we weren’t very serious. i like flowers, but flowers that i can eat are even better. if you get chocolate on the fruit you have to eat it right away, you cant refridgerate it because it sweats and turns bad, so maybe the dipping chocolate is a better idea or only on a few of the fruit flowers is a better idea.

Im satisfied with my order and was able ro purchase a pineapple pop in store, when I went to pick up my order. Propmpt and polite service, I like this place and its conviently located to run in and get out.

I ordered a Mother’s Day gift that should have been delivered on the Thursday before Mother’s Day. I got a call that day that there was no one home which is not true as my brother-​in-​law works from home & my mom was there as well. It wasn’t delivered on Friday either so my sister called & was told it would be delivered the next day, but they couldn’t give her an estimated time. Well guess what, it wasn’t delivered then either. Nor was it delivered on Monday. My mom had to actually call the riverside store & complain & so they finally delivered her arrangement & teddy bear on the Tuesday after Mother’s Day. And they failed to deliver her balloon that was part of the order. This is the first and last time I’ll be ordering edible arrangements.

Very Rude Costumer Service ! Placed an order at 1130 pm and used a coupon then They called and I was told That they can NOT do my free delivery because my order was placed 30 Mins before the date the coupon is Valid ! Are you kidding me? 30 mins, The girl was Extremely Rude about it and Running my excitement over my mothers day gift ! They LOST My order over $ 12, I wont be giving ANY edible gifts again !

TERRIBLE TERRIBLE customer service! the left hand has NO CLUE what the right hand is doing… their 1 – 877 customer service number makes promises that the store cannot accommodate and then when you say cancel my order don’t deliver just refund my money, they deliver anyways next day and refuse a refund. Don’t expect any managers to help you once you call with a complaint and even have record of every person you spoke to they DONT CARE! then to top it off they refuse to give you any contact info anyone above them or owners contact info.

VERY DISAPPOINTED! Was told if I came down I could pick up my order. Got to location and they looked dumbfounded at me and had the nerve to tell me to come back in an hour and my order would be ready. Came back into the shop and the same girl who told me to back in an hour now had the nerve to tell me there would be a four hour wait and that they still had to make orders that still had to be made and what ever was left would be available in a first come first serve basis but no guarantee! WTH! This is the second time I’ve had messed up service from this shop! Shop seemed understaffed for Valentine’s Day! … Had to give it one star in order to write this but I really give it NO stars!

I have been waiting all day for an $ 135.00 order placed 3 days prior to delivery date called the store around 12:30 PM could not get even a 4 hour delivery window waited another 3 hours called the store again and received a recording the store was closed. Called the toll free customer service number waited on hold 25 min the rep checked the order told me it was out for delivery I had already checked the order online and knew that the order had been out for delivery for 3 hours today it is 85 deg this must effect the quality of the product, guess I will find out if I ever get it. This is by far the worse customer service experience I have ever had. This is my first and probably last time I will patronize Edible Arrangements.
Well,
So this did finally arrive at 5:45 PM but Guess what part of the order was missing so not sure how long I will have to wait for the rest of the order. What is annoying when I call the customer no service person had the gall to remind me it was. Valentine Day I had to remind them they are offering a service and Valentine Day is on the same day every year so they should staff accordingly their lack of staffing is not the customers fault.
As we unwrap the product we found the fruit to be wilted and stale this is by far one of the worse products I have spent $ 135.00 dollars on.

Purchased the birthday honey bear arrangement for my daughter (riverside store) I’m in Bakersfield. She receive it all except the promo chocolate covered strawberries. Spoke w manager and honored promo on pick up only. So i had grandma go and pick them up and enjoy. Rating went from 1 to a 3.

Horrible had same problems as others. They advise the product will get there at specific time and it didn’t. What a hassle. The last time the moron delivery person just left at doorstep. Luckily I happened to go outside. Did I mention it was hot as hell that day. Lol never again with these Clowns

Horrible experience!!! Spoke to the assistant manager Michelle who promised my arrangement would be delivered by 4… I call at 3:20 to find the status and they are no where near delivering the arrangement. A manager wasn’t available of course. I was told they could make a fresh one for the next morning! Very unprofessional and bad business ethics! Don’t make promises that you can follow through on!!!

VERY DISAPPOINTED. I wanted to surprise my sister for her birthday and placed an order early in the morning. after tracking my order all morning and afternoon they still hadn’t made the delivery. WTF!!! She lives across the street and all i ordered was a small box of chocolate covered strawberries.
Thank you for adding to the not so great birthday she was already having. you guys sure know how to kill the mood!
To make things worse– i called the location to see what was going on and the girl who picked up the phone could care less– again many thanks.
However, i placed a second order immediately afterwards in NY and the same box of chocolate covered strawberries, for a co-​worker, arrived before noon.
For the price I’m paying– get your shit together. I highly doubt your riverside location was busier than the Manhattan location.