Highlander Pointe Apartment Homes

Recently I moved in and love my 1×1. It was a great price and so close to school and it came with nice wood floors, and a large patio area. I had to have a big patio for me and my pet. I had a great leasing process, from my application to my move in date. I will keep you guys updated so far so good I love it!

I love living at the Highlander Pointe! So much has been done to this property the curb appeal has changed so much. I had previously looked into this community a few years back when the management was different., The staff is so helpful and friendly now with the new management. Krystine was the person that helped me from the tour to my move in experience I was truly impressed. I highly encourage anyone to rent at the Highlander Pointe.

It is a nice complex, overall a great place to live. The location is great with malls and shopping centers close by in every direction. The apartments are very clean and updated so it feels more luxurious. Maintenance is quick to respond to issues and the grounds are kept clean. 5 outta 5!

It is really good apartment I love it here and the people in the office are so helpful also the maintenance are so good they fix everything so fast I like it so much

I love it here the past 2 years they have been making huge improvements to everything. And the staff tisha and Jennifer they are so nice and quick to get any problem resolved. I plan to stay here for a long time. I see the security on a regular basis. Everyone is so friendly here as well. The owner is very friendly as well and stops by frequently. I am thankful that I found this place.

This property is turning out to be a 5 out of 5 apartment complex. The staff is excellent, right when you put in a work order they fix the problem right away, & not to mention all the upgrades they are doing to the complex & the apartments themselves! Very beautiful work!

I probably should have waited to move out before leaving my Unilocal review. Moving out was really un-​official, and I should have been suspicious. All he made us do was sign a basic looking piece of paper. I even asked, «Is that it?» and he said yeah. So okay, I signed and dated the paper that said we moved out on the 15^th.
Got our security deposit mailed back, and it says they deducted $ 200 because of «missing rent.» I called multiple times and got brushed off with the «I will call you back tomorrow. I will ask so and so and call you back next week.» Finally I went in person and asked to see my move-​out paper. They crossed out the date I wrote upon signing my move-​out, and someone else wrote in the 20^th instead. So it says we moved out on the 20^th, and they’re charging us 200 $ extra for those 5 days…
I’m assuming my friends and I aren’t the first victims, nor will we be the last. They give you a hard time until you eventually become tired of it and think, «Well forget it. All this trouble is not worth $ 200.» I’ve been trying diligently to take care of this matter, but their evasion and brush-​off/​bs skills are over 9000. Seriously, I’m impressed. As if I didn’t hate this place enough. I will forever ever discourage people from living here grr!

Ive been living here for the past 2 years and it has just been giving me more reasons to hate it.
First off for the those who have lived here for the past years, Highlander Pointe usually has its water shut off for «maintenance’ at least 2 times a month. Supposedly they are trying to fix the water pipes. but its been 2 years and the same scam as been happening.
Second, the previous management has always been a Pain to deal with. Call the office and you’ll notice that somehow there is never anyone to pick up the phone… or they are really just avoiding phone calls. How do i know? I called once standing by the office window and watched as the workers inside just ignored the call sitting there.
Recently Highlander Pointe was taken over by new management. Who since has actually fixed the water problems (i hope). But unfortunately I had a problem with the new «added security» patrol.
I’ve been moving my stuff out of the apartment all week and came back this week to finalize some items. I walk in only to find my backpack, laptop, fan, xbox, and COLOGNE (freaking cologne) missing. I hate to come to assumptions but the only person who has my apartment key is my room mate who moved back to Northern California a month ago and the custodians. No locks or windows were open or broken. I talked to the management only to get brushed off. so much for security.
Overall I would NEVER LIVE HERE AGAIN.
–A/​C that doesn’t work
–Heaters that just smell like fumes
–constant bug infestation
–water shut offs
–horrible management
–Thieve Custodians/​Management
This is my own personal honest opinion, decide for yourself.

I will list off my problems for you, and you decide for yourself if you’d like to live here too.
1. Car window shattered and GPS stolen INSIDE complex. Ask management to install cameras. «That won’t do anything.» Now they have patrols apparently, so that’s a good step.
2. Car license plates stolen.
3. Car TOWED. I had a sticker and parked outside in an unmarked space. Upon asking the reason, they said it was customer parking only. I had the car there a few hours on Saturday morning because I didn’t have my gate opener. LOL TOO BAD.
4. Bicycle stolen.
5. COCKROACHES EVERYWHERE. In cupboards, bathrooms, carpets, walls, faucets, bathtubs. I kill at least 1 – 5 per day and I am not exaggerating.
6. When we moved in, the heater didn’t work. Neither did the hot water (this took months to fix and is still sporadic), and the dishwasher leaks so that it spills soapy water all over the floor. Additionally, a yellow mold stain has started growing on the ceiling in the bathroom. The oven is so old that the temperature knobs have all been worn off, so you have to just guess how hot the oven is.
7. New speakers at pool=loud, obnoxious club music from 9am-​9pm. I cannot believe they think this is a good idea. I can’t open my windows or even sit BY a closed window without listening to this garbage. It is CONSTANT.
If I were you, I would avoid this place at all costs. I cannot wait to move out.

OH so horrible. I lived here with my boyfriend our last two years of college (we switched apartments from one year to the next hoping it would get better). First of all the walls are paper thin, so you can hear EVERYTHING going on from one apartment to the next. This is a problem in BOTH the long building and either of the four-​plexes (I have lived in both). The reason we moved into the second apartment was because the managers said we would be getting new everything, including new carpet… NEVER SAW THAT HAPPEN. The management here are all money grubbing liars. I was always on ON-​TIME rent payer, never late… and yet these people would always be coming in with some new and random bill saying that we owe back pay on this or that, ie. things like trash (something I was told was already included in the rent from the beginning).
Other things–
*Car was broken into twice
*COCKROACHES no matter how clean you are, they are everywhere!
*Horrible drug dealing neighbors on any end of the property… (I have heard both death threats AND gunshots outside my window… SEEN the dealing of drugs take place, been OFFERED to buy drugs, among other things). Complained to management who told us to call the cops, called the cops and all they did was tell us there is nothing that can be done unless an actual transaction is witnessed by an officer in person.
*Trashes smell, and because management is cheap it doesn’t really get taken care of as often as it should be.
Eventually we ended up fighting to break our lease with the management about 4 months early because we felt unsafe and dirty living here. We had many legal reasons behind the breaking of the lease and they therefore had to let us out.
After graduating and moving AWAY FROM RIVERSIDE (that’s how bad of an experience it was) and couldn’t be happier.
One other thing… The management tried to come up with some bogus cleaning charges to take money out of our security deposit, even though when we left we had a walk-​through with a property person and it was spotless (cleaner than when we moved in).
BEWARE AT ALL COST.

So i’ve been living here for over a month now and I have to say this place is pretty bad.
The neighbors downstairs are always complaining about me and my roommates being loud when we’re just watching tv or on our computers. (We’ve had police come knocking at our door before) Another thing about this place is that there’s no hot water quite often and sometimes there’s just no water at all!
The price isn’t too bad, but for the price I would expect them to handle the water situation quickly.
This place needs to be remodeled or just needs new management.

Anyone that’s read my reviews or knows me at all knows I just hate living in Riverside, but I hate to see this place get a bad review. I hate living here, but its got nothing to do with my apartment (well except for my neighbors annoying dog). Unlike the previous post, I’ve never had a problem with roaches here. I did see one once, but it was springtime, by the pool, in the BBQ area, at night… in RIVERSIDE.
As far the the place goes its on the tail end of a total renovation so you gotta take the good (brand new laundry facility and workout room, pool/​jacuzzi, BBQs, and appliances) with the bad (occasionally the water gets turned off for 5 – 10 minutes to upgrade pipes). Sometimes there’s parties at night, but they’re usually on the weekend and they end at a reasonable time. I mean it IS right next to UCR so there’s bound to be some undergrads living nearby looking to play peer pong to excess and make mistakes they’ll likely equally regret and treasure later in life when they’re a boring old reclusive grad student like me…
The only warning I give is to make sure you don’t have a unit near a barking dog, because unfortunately there’s not much the management can do to make it stop (kicking someone out is hard to do and they can’t go in without tenant permission, which I guess is a good thing in the long run).
So overall, the place is fine. Its not the hands down most awesome place to live in the world (as I said its in RIVERSIDE), but the rent is the lowest around and its nearby UCR and lots of shops and restaurants. Plus I had one of the split levels so it had a cool non-​apartment box vibe.

One word:
Cockroaches.
Gross, gross, gross.

Let me start by saying that I currently live here with a roommate while we are both going to UCR. Let me also explain that we had to move here because the owner of the condo we were renting let it go into foreclosure — so we were a bit rushed to move.
My roommate found this place. On their website, it says the two bed/​two bath apartment is $ 1365/​mo. — when my roommate came to their office, they promised her the same two bed/​two bath for $ 999/​mo. That should have warned me right there.
When I came to tour the place a couple days later, they were fixing up the apartment from the previous tenants… and the lights didn’t work. It was quite dim, which hid the shoddy finishing nicely. It’s pretty spacious and we each got a bathroom, so needless to say we signed the lease.
Today I’m not so happy, for many reasons:
(1) HUGE cockroach problem! (not huge roaches, but a huge problem… though there were a lot of roaches) The morning after the first night that we saw them, I went to the office to tell them I needed an exterminator; they said the exterminator came every Tuesday and that he’d come by in a few days. Tuesday came and went, no exterminator. I go back to the office, and it’s a different officeworker. I tell her what happened… she said that the other woman was wrong, that the exterminator came every other Wednesday, and that we had to sign a form beforehand anyway. I signed the form and had to wait almost two weeks for the exterminator. They told me he could come anywhere between 9 am and 4 pm! Great. My roommate and I set up a schedule so one of us will be there the whole day; of course, the exterminator arrived a couple minutes after 4. My favorite was that after the spraying, bunches of tiny baby cockroaches would come out at night and die on the floor. This was in the middle of July — it is now the beginning of September, and there are still some there every morning. How wonderful to wake up to!
(2) Oh yeah, the cockroaches come out to play at night outside, too!
(3) The shoddy finishing is really evident in the light… in some places the carpet is ½ inch from the wall, etc.
(4) I came home today to find a note taped to our door saying we owed them $ 26.59 for a utility bill. Sounds normal — except we pay all of our utilities ourselves (except the normal trash and water, which are covered). So tomorrow I’m going to find out what the heck that ridiculousness is all about. More to follow… UPDATE: Went to talk to them this morning! Then came back a half hour later when they weren’t there. Apparently that charge is for the couple of days that they paid for utilities until the utilities were transferred to my name. FINE, I guess, but the charge seems high for the amount of time we were here, and I’m frustrated that it’s two and half months later and I’m only finding out about this now.
I’m done with school after March, then I’m leaving! And I can’t wait!