University Crest Apartments

Before you read this review I wanted to state that this is just my OPINION and my personal experiences with this Apartment complex so if you don’t agree then I’m glad you had a better experience then I did. The reason I wanted to state this outright is because in my opinion the people who work here strike me as the type to try and remove my review and slap me with a lawsuit simply by speaking my mind and opinion. Again I am not stating these as FACTS just as my personal experience and opinions.
I want to provide some context before talking about the place as it currently is now I moved into this Apartment Complex back in 2013 and lived there till 2015 when it was under the old management of Rod, Emily, Joe, and Jimmy. They were more laid back and understanding and gave big discounts for signing on to live for a year at a time and even kept packages sent from UPS or FedEx in there office to keep them safe so they wouldn’t be stolen from our doorsteps. And when I had an issue or needed a repair and placed a call I would get a response either that day or the next day and they would come and fix the problem as soon as they responded. Basically, it was the little things that made that place work and the warmness of the owners and employees that made me feel like it was a real community.
As for the new management my personal experience with them wasn’t that pleasant I didn’t care for the increases in rent they made and for some of the craziest reasons; for example, charging an extra $ 50 dollars for the privilege to park your car in a car port, getting charge extra if your apartment happened to have a view of the pool, buying inexpensive products to add to the apartments in order to justify the increases as well, etc.
Other strange changes occurred once the new management took over such as changing the clicker gates to where you could only enter through one and only exit through another one. While before it was possible to enter and exit through both gates that way people on each side of the complex would just use whatever side they lived on more frequently but now that new policy in my opinion wasted time, made it harder to park and caused more traffic backup within the complex due to everyone trying to navigate entering or exiting one gate.
They also started a new policy where they didn’t hold onto any packages sent by UPS or FedEx until we could retrieve it thus, they would just have the post office take it back and since I was in school at the time I was ordering textbooks online to save money from buying them on campus and as a result of this system one of my textbook orders got lost in the shuffle.
As for the personal experiences with the new employees in my opinion it was rather cold, patronizing, and just had me feeling like I was walking on eggshells. I am mainly referring to the manager Jennifer who probably is a nice person and well liked by others but as I said in my opinion it didn’t seem that way to me. Whenever I had an issue that needed repairing I was instructed to call her and then she would call the new repair employees they had hired but when I asked the simple question if I could possibly get their number so I could be more specific with them on the repairs and let them know my schedule she got upset and angry with me saying that all repairs had to go through her; so I never asked that question again. However, I found myself calling her on a frequent basis because even though I had things in my apartment that were breaking or not functioning the repair people never showed up not even once. I is my opinion that the reason they didn’t bother with my apartment at the time was because they didn’t care to schedule repairs for an apartment that they hadn’t renovated yet and were just waiting for me to move out to do so. Again I don’t know if that is the reason but speaking to other tenants who lived near me they said they had experienced similar problems. But, maybe they were just busy with all the reconstruction at the time.
Whenever I went in person to see Jennifer and ask about some of these changes or to ask if the repairs would be done soon she got defensive and upset saying that I didn’t know the laws of Apartment agreements and that she knew the law. While it is true I don’t know all the fine inner working of California apartment agreements I just felt like she could have said that to me without being so sharp because it really hurt my feelings and discouraged me from asking her further questions or making complaints that I thought were reasonable :’(
I planned to move out in the beginning of August 2015 since I signed my lease in August 2013 and renewed it in August of 2014 and thought they would honor it but they gave me June to move out. I ended up breaking down and crying since it would be near impossible to move for me by then. But, eventually they agreed and said they were doing this out of the kindness of their hearts.
Thus, I hope others have a better experience then did.

The apartment complex is clean and quiet throughout the day/​night. The complex has friendly staff that is quick to act on any problems we are having. The complex features a beautiful pool and jacuzzi that is kept clean. The apartment itself includes a dishwasher, refrigerator, and microwave. The apartment complex has an overall beautiful appearance with amenities you can’t beat anywhere else.

The apartments are nice and include refrigerator, washer, and stove. Like others there are sections of the apartment that are not up to party as if the construction was extremely rushed. My stove had 3 stove tops that didn’t work on move in. My roomate’s car was stolen 3 weeks after he moved in; security is an issue here because everyone and anyone has a code to get in.

Pretty good service. The atmosphere and the view from the balcony was great from my apartment. The social events are good and free food! Overall this apartment was a good experience.

I lived in these apartments from 2012 – 2015 when I was attending UCR.
The prior owners were amazing and welcoming in these apartments. This was my fiurst apartment and made many wonderful memories here. To my sadness, my departure was due to the rising costs of the apartment and the new unwelcoming environment. The current owners are own concerned about making a profit.
Construction:
As the purchased the property to make renovations, the construction began. I was told by Jennifer, the office manager, that it would only take place between 8 – 5 when I called about construction waking me at 6 am. Later on they continued well until 8 pm, disturbing in my studies and work. Not to mention the workers constantly leaving doors open to empty apartments. At one point the boilers burst in the whole back of the complex, leaving scaling hot water in the showers and even toiliets! It took them 2 days to get someone to come out and fix it.
Costs:
At first glance, $ 366 seems like a great deal… until you see «by the bed.» My one bedroom rose to $ 986/​a month which didn’t include the carport. They wanted to charge me an additional $ 50/​month for the use of the assigned carport.
Management:
Jennifer seems nice but rather unhelpful. Whenever I called for questions she never seemed to answer the phone. I was constantly finding notes on my door with notices of water shut off for hours at a time followed by a poorly written apology. Then came the evictions of families who lived there for years, in order to appeal to the student market. I’ve also seen the new owner, whom at every glance, was constantly screaming at the construction workers.
The old Boulder Crest apartments were home. University Crest is not, look elsewhere.

I lived in the University (Boulder) Crest Apartments since 2005. Boulder Crest was once an amazing community. A beautiful place to live. Rod (previous owner), Emily, Joe, and Jimmy (Management) were great, helpful, hardworking, and truly cared for the tenants. My family and I recently moved due to the new ownership of the building. New ownership evicted all the families because they wanted the community to be student housing.. Prior to evicting all the families management kept sending letters requesting tenants to be patient with all the construction and renovations because «it’s ultimately to beautify our community». That wasn’t the case at all. After sticking through and dealing with the construction, random people in and out of our home, and the noise. management gave all the same people that they asked to be patient letters to move out. I’ve lived in this building for over 10 years and I’ve had positive experiences up until new ownership took over this past November. The new ownership has been nothing but rude, money hungry, and malevolent. It’s disheartening to know that there are people like that in the world that are willing to throw families out on the streets for profit. I do not recommend University Crest Apartments. If you need somewhere to stay you’re better off living at the dorms or campus housing (at least they won’t try to rip you off). Good luck! Beware of University Crest!