Jcp Portraits

Wonderful experience at JCP Portraits today. I took my 1 year old for his first professional pics… it was fun! The photographer, Christine, was great… and the pics turned out great

I will never go back. Photographer was extremely unprofessional and the pictures were not good at all. She did not seen to know what she was doing. My order was messed up and when I gave them my name to pick up the pictures, they could not find them because they spelled my name wrong in their system. Picture people does a much better job. I do not recommend jcp portraits at all.

I went in today to get my kids birthday pics done. I was very early and since they had a movie playing I decided to just stay so the kids didn’t mess themselves up. During this time I overheard a gentleman (taking holiday photos with his family) being very rude to the photographer. Then when he was viewing his photos, another employee asked him to move to another computer because the one he was on happened to be the only one that can upload the pictures. He basically flipped out and was disrespectful to the employee– then called corporate while In the store. I mentioned to the employee that I saw everything and not to worry, he’s a jerk. I also called their corporate to let them know that I saw everything and the employee didn’t do anything wrong. Furthermore, they were very kind to me and even apologized for making me wait so long (even though it was my fault for being so early). End of the story, they are very affordable which makes them busy. I felt I had great customer service and there is never a good reason to be disrespectful and belittle someone who is just trying to to their job. The employees handled themselves well today considering the customer they had to deal with. I felt the need to share on their behalf. We will be going back for family photos in a couple weeks.

I’ve been here twice. The first time I took pictures with my siblings. The shoot went by really fast one shot per pose, we weren’t very happy about that but we figured that’s the policy when photographing adults. The second time my sister and I brought our children to shoot. Again, one shot per pose. How can that be? Yes u get many poses but if 1 picture out of 7 – 9 poses is the only decent one, how is that fair? Kids are not going to all be looking at the camera in that ONE shot. When we put a lot of time, money, and effort in coordinating the shoot for our kids, we expect you to take the time to make sure our time is valued and not rushed. Needless to say we ordered 2 out of 10 poses, again not because they were amazing and the kids were attentive, but bc we had no choice bc those were the only shots taken, that were decent and we weren’t going to go home empty handed. Quality over Quantity I wish they believed the same. A little more consideration for the customer esp when dealing with little ones would be appreciated. I’m not saying to keep shooting until the customer is satisfied, but one shot per pose isn’t effective for the paying customer.
The picture quality on the other hand is great but again doesn’t mean much if your not satisfied with the photography.