Jenny’s Nails & Spa

Beware! I went to get a pedicure and a manicure two weeks ago and I’m still trying to recover from the toe infection that I got from this place. One of the ladies noticed that what she was doing to my toe was hurting me but instead of stopping, she kept going until it started bleeding… That was the start of my infection. The infection got so bad that I could hardly walk due to the pain in my toe. I had to go to the doctor for antibiotics… It’s 2 weeks later and I’m still trying to fight the infection… I noticed when they get crowded, the quality of their work decreases because they try to rush through everyone… With that comes a lack in proper hygiene with their foot tubs and tools… Use caution with this nail salon…

I love andy and jenny. My first time was a year or two ago. Andy did my nails, that same week i got endless complements on how beautiful and perfect my nails looked. I’ve since been a loyal customer.
The wait is never long and it’s a very friendly environment.
My husband even started to join me with a pedi.

I went to get my gel polish off and a basic manicure. Before going, I called and spoke to Andy, who said it would be 10.00 for gel removal and a regular manicure. I asked if they were busy and he said no. I arrived in 10 minutes and had to wait for the workers who didn’t have clients to finish eating or whatever. I’m seated and then the gel removal starts. The lady takes forever taking it off. It’s finally time for filing and a couple of my nails are shorter than the rest. When she starts polishing, she put such a thick coat. Without letting it dry or letting me use the fan while she’s doing the other hand like I asked, she adds more polish to the still wet coat. I had to tell her that the polish wasn’t even close to the cuticles or even. They were so uneven and looked as if I had them for a week. Without letting that one fully dry, she adds the clear coat. then she goes to clean up all the paint that was on my skin with the brush. She touches my pinky nail, messing that paint up. She adds clear coat to it. And then tells me to sit under the fan table they have. 1 hour and 35 minutes later, I have a regular, messed up manicure done. After a long day of work, this was the last place I wanted to be for that long. When she tells me it will be 13.00, I tell her that Andy said it would be 10.00. She asked the other people in the shop and came back with the slip showing 13.00… I was too fed up to say anything. I gave her a 2.00 tip and walked out. I got to my car and noticed the polish was so thick that it started to ripple without me even touching it. So annoyed and won’t be returning here.

They have the worst service and the lady that did my nails had a horrible attitude the whole time Iowa’s there. They suck and I’ll never go back again.

My mom got her nails done here and they turned out terrible! She asked for a French manicure and it looked like she dipped the tips of her nails in white paint and shook them around. Not a tidy, clean manicure. We went to top 10 and had them redone by professionals who know what they’re doing. Wow. What a waste of money. DO NOT GO HERE!!!

Andy is amazing, I fly in just to have him do my nails. I’ve been comming here for sometime now and have never been disappointed!

I would like to say as well that this place is not even worth a 1 star. My daughter and I made an appointment for 12:30 on Monday July 21^st when we arrived they were busy and asked us to come back in 30 mins we were ok with that we went and walked around Burlington Coat Factory. When we came back they didn’t even remember us from 30 mins ago but finally sat us down the lady that started my daughters pedicure started using a grinder to take her gel polish off and my daughter told her not do it like that they soak them with nail polish remover and foil. She continued to grind them and cut three of her toes so my daughter told her stop she didn’t want her to it anymore the lady starting talking crap in her foreign language. So Michelle another employee who worked there was really nice and talked my daughter into letting her finish the pedicure. She did a nice job but the next day my daughters toes We’re all red bruised and the gel polish was coming off again Michelle was very nice JENNY just has cheap gel polish. So my daughter called and talked to JENNY the manager and asked her to refund her money because she did not want a third person messing with her feet that were extremely sore. Jenny hung up her and said she would not return her money. So we went down to the shop to talk to her in person and she was very very rude walked away from us saying no refund she don’t do that. So we had a huge argument in her facility in front of other customers so unprofessional. Andy gave my daughter back $ 12 dollars from a $ 34 dollar gel pedicare. NEVER AGAIN WILL WE BE BACK. THERE SERVICE IS HORRIBLE. Also when were there there was another customer in there complaining from the day before when she was there on her gel manicure that it was pealing off and they wouldn’t give her money back either only hv someone else redo. JENNY IS VERY RUDE TO HER CUSTOMERS AND TO HER EMPLOYEES AS WELL! DO NOT EVER GO HERE!!!

I will never return to Jenny’s Nails again. I had a spa pedicure and gel set done on Saturday afternoon and by Sunday my nails had already chipped! Typically gel manicures should last for weeks! The Manager (Jenny) did my nails and was distracted the whole time: yelling at customers, watching YouTube Videos WHILE doing my nails, handling other customers, etc. I am not surprised my nails came out so horrible. When I attempted to request my money back on Sunday, she yelled at me over the phone and said she would NOT be giving me money back but I could go back to get it redone.
Furthermore, we had an appointment, but I still had to wait over an hour. Their facilities are NOT clean and I saw them merely rinse out the spas between pedicures. They also do not protect your hands against the UV Rays with gloves. That’s NOT safe.

I’M SO DONE WITH THIS PLACE. I came here last time with an appointment and still had to wait 40 minutes to not even get who I had appointment with. Then today ok I didn’t have appointment and wanted Michelle but when I walked in it was busy and Jenny said michelle was Completely booked the whole day. So I really need nails done so said ok I’ll use someone else. She said 20 minutes wait. 45 minutes later I’m still waiting, then I asked Andy (owner) how much longer. Jenny butted in said, «you’re waiting for michelle» no heffa you said she was booked. Oh now she isnt. Which is it. So now I sat down to wait for Michelle, and my mom went to look at colors. When she started opening polishes, they started talking in a different language and the lady got up and gave the sample nails to look at. Like you can so tell they are talking ish… I’m out. Now 50 minutes later I’m going to another nail shop. I promise I won’t be back, and you WON’T get any of this girls MONEY… BUH BYE!!!
SPEAK ENGLISH. THIS is AMERICA.

I just got my nails done here at Jenny’s Nails and I absolutely love them! They came out exactly how I wanted them to come out.

Jenny always takes care of me best prices and she knows exactly how to make you love your nails. Never leave her shop feeling basic.

Came here twice and did horrible job on my acrylic nails and eyebrows the first time. The girl was extremely rushed. Thought I might give it a second chance and that time I also felt rushed and the girl kept messing up my toe nails. I won’t be coming here again.

I’ve been going to Jenny’s nails for a couple years now, I with Michelle or Nina they both are always polite an get my hands clean I’m a hair stylist in the riverside area they always call me by my name an I always end up falling asleep while I have services they make me feel at home thanks Nina an Michelle !! I highly recommend this place an if u go during the week before 1pm its 20 mani an pedi the massage chairs are wonderful also

My fiancé and I went here just last night and we won’t go back, at least not for pedicures! The women who work there were constantly talking amongst each other so loudly that we couldn’t relax and enjoy our pedicures. Not to mention they were so focused on their conversations that they forgot about the ladies sitting in their chairs. It was a terrible experience, not worth the money spent for really bad job. Not to mention that they forgot to put a top coat on my polish, I had to do that myself when I got home!!! We will be going someplace else from now on, not worth your time or money.

–0!!! Please do not go here! please! I have had my nails done since I was 14 years old I am now 36 I would never had fungus and my nails break off at the tips as I have at Jennys nails! the white tip full set broke off immediately. I had to go back to my normal nail salon (Luxury nails on Madison, which is awesome but closed on Sunday’s so I ended up at Jemnys UNFORTUNATELY!) to get them fixed, and, repairs later, still going on, it’s a never ending situation unless I take these off and get a new set which hurts so I’m waiting for them to grow off just please take my advice and never go to Jennys nails at the Burlington Coat Factory off Tyler.

Very unsatisfied had to go pay to get them done again at another nail salon the same day I could not go around with my gel nails bumpy and hanging over the side of my nails over the skin. Very messy work. When asked if she can clean it off my skin she didn’t and just charged me. Waste of my money. Salon NV is wayyyy better and better price very clean and professional more modern the last 3 times at jennys nails has been a nightmare. Only reason I’ve gone Is cause it’s close to home. But driving to salon nv is totally worth it after my last experience here!!!

I’ve been coming here since I was 15, I’m 30 now. Jenny and Andy are like my family. Never have I ever had a problem with my nails, eyebrow wax, pedicure and now eyelash extensions. These owners go out of their way to please their customers. Thanks for such a great job!

I honestly don’t understand why I came back after my last bad visit. Last time I came for a mani pedi and the girl cut me so bad she even felt horrible that she kept apologizing to me, and I still had to pay full price, ridiculous! And this time it was late and I had no choice but to come here, bad idea!!! First Ana was assigned to me and I asked for a mani pedi, I arrived at 6:30 and they don’t close until 7:30. So at 7:10 Ana realized that she still hadn’t started on my mani. So she started asking for help but no one wanted to help her because it was almost time to close and everyone wanted to go home. But the owner made another girl named Michelle help Ana out. 7:30 came around and Ana was done with my pedicure and decided to leave, making another lady stay with Michelle to close the store, Ana should have stayed with her to help her since it was Ana’s fault she was staying after hours. Then Michelle has the nerve to tell me how next time I should tell them to do my mani pedi at the same time, why should that be my responsibility, very unprofessional. Then I told her that there were bubbles on the clear coat and she just said they needed to dry and of course that was not it. Next day, I had to come back because of all the bubbles on my nails, then she said she was sorry and that she was too lazy to fix them last night, waste of my time, attached are the pictures.

Soooo, I really wanted to like this place, went their first time because I read many reviews saying that Jenny made great 3D nails. BIG MISTAKE! they where way to expensive and UGLY! the next day I immediately went to 3D Nails in Upland and loved it so much more. They where able to fix the horrible, UGLY NAILS Jenny put on me. The second time I went for a manicure and this time was another employee of Jenny’s, she also did a terrible job! I picked the gel nail polish only because they last longer so I would think that because you are paying extra for the Gel nail polish they would take a bit longer with you to do a good job, but no! I was totally wrong, the lady did such a bad job that my cuticles right now are peeling off and causing me pain! NEVER GOING BACK. PLEASE SAVE YOUR MONEY AND GO SOMEWHERE ELSE!!!
DO NOT BE FOOLED! THE 4.5 RAITING IS A JOKE!

The price isn’t bad but I noticed that they didn’t clean the water between pedicures. It was loud as oppose to other place were you can feel that your relaxing.
Even though the price wasn’t bad I didn’t like the up selling they were doing.