Pep Boys Auto

Decided to give them another try after they did my smog 3 months ago, mainly cause it was a last resort to get an oil change and no one else is available when I’m off from work on the weekends. Scheduled an appointment yesterday for an oil change and that’s all I wanted was an oil change for today and I understand they look over the rest of your vehicle but I don’t trust the mechanics at this location because of issues in the past. I watched them mess around with other stuff on my truck and told them not to do that, and they tried to deny it when I watched them do it, I said I just want the oil change and nothing else!

Buyer beware! Don’t waste your time here these people are a special kind of stupid!
I ordered 2 shocks and a set of spark plugs, I went today to pick them up, the guy behind the counter walks around the store for 15 minutes scratching his head and asks me if I’m sure I received a call to pick them up.
It took him and another employee to find a my shocks, only problem is they ordered THE WEONG SHOCKS!
Now he’s telling me he’s going to have to order the right ones and I have to come back tomorrow, the guy only orders 1 and has to re order a second shock, at this point I’ve been there 45 minutes, that’s 45 minutes of my life i will never get back and I left empty handed.

If there was an option for no stars, I would have elected none! This place is such a rip-​off… Had my brakes done not even a year ago paid for an extra warranty only to be told that my parts would be covered however the labor was not. No where on my printout does it state that labor is only covered for either 4,000 miles or 4 months after the initial repair. It simply states 2 year warranty. As if that wasn’t bad enough I was quoted $ 130 for the labor only to be told «oh no it’s actually $ 160 plus tax must have gone up in price». Really? And now let’s add salt to the wound… I dropped off my car yesterday May 4^th at 10am and was told my car would be ready by 11:30 on May 5^th as the parts for my car would come in at 8:30am. I called at 10:30 today May 5^th only to be told that the parts for my car had not arrived but they would be at the location at 12:30pm. I again called at 1:10 only to be told that my car parts had just arrived and my car would not be ready until about 3pm possibly. At this point I am beyond irate as I have been told so many different stories regarding prices, what the warranty covered and when my car would be ready. Each time I was told «I cannot guarantee at specific time as to when you car would be ready» then why say 11:30 oh wait since the parts are coming in at 12:30 it will be ready at 1:30, now it’s 3pm!!!
Who runs a business like this?! Stay away from this place!

I made an appointment and dropped my car off at 8:30 to get my headlight replaced, they took 2 and a half hours just to replace the light bulb. I called them to check on the car myself and then was told it was finished. 1 hour after dropping off my car, it still was not touched! HORRIBLE SERVICE.

Been doing my oil changes for the xterra for quite a while here but I think it’s a little bit too expensive and way too long of a service wait. If not for the rewards and discounts, I’ll go take my business somewhere else with cheaper and faster service. I was just even asking something about the wiring and the mechanic told me that he only does oil changes and that’s it! Maybe if it’s with a labor pay, he could have done it in a swish! I was merely asking him about which wires do I clamp on the resistors for the LED lights? I will still return here bcoz of the rewards and discounts but I think services and other stuff here are way too expensive…

Junior helped me out today with my car…
I have been getting nails, after nails, after nails in my car and I come back to the same pep boys EVERY TIME because of Junior.
Every time I see him… He is ALWAYS very helpful and goes above and beyond. NOT every auto place do you go to and the men are very happy nor are they super friendly about the issues you are having but I can say at this location JUNIOR is always very HELPFUL, KINDA, AND GIVES GREAT SERVICE!
He deserves to be promoted to a service manager or even a store manager…

Don’t waste your time. Scheduled tire replacement for noon. Was told at 2pm that they didn’t have my tires. I ordered and scheduled the service a day in advance. No apology or discount was offered. They told me to come back at 3:30 for my tires. I came back at 3:30 and they told me they wouldn’t be there until 4:30. Worst service ever.

Waited an hour even after booking an appointment. Sat in the waiting room and watched nothing happening to my vehicle. I finally went inside to check and suddenly I was next!
Poor communication between staff leaves you sitting and sitting. Won’t go back unless I have lots of time to sit and watch TV.

Service employees don’t seem to care about customers time. Slow as heck. And they don’t care about you or their job. First and last oil change here. It’s no wonder no one else come here to get their car serviced. Only came here for corporate account. If I had to choose, I would never come here. They charged $ 53 for the oil change and took more than an hour, and there was only one other car being serviced at the time I was here.
Update: the car smoked like crazy all the way home. Was worried we were gonna catch on fire.

Pep boys is too expensive, prices are ridiculous. Bought motor oil for $ 43 which at some other auto place I found for $ 28

You need a fucking appointment to check a engine light it takes 5 days to check a engine light came in Friday and you don’t have a appointment til Wednesday? You lazy fucks it takes 5 minutes to help a customer out. Fuck this place and the rude customer service too. :) Go to the in corona no appointment needed and better customer service I’ll be buying my parts there.

Did not complete the job. I went in to get my battery replaced and my wipers replaced. The customer service rep was nice and professional. The two stars is because when I picked up my car they had not changed the wipers like I asked and the cover to the top of the battery was not snapped back in place. The cover was put under the wipers on the windshield. So not a complete job on the battery and a total no job on the wipers. Called them to let them know the situation and was informed by service rep she would inform her manager. Either way I will never bring my car here again for any service or retail related need.

This place is terrible! Not the employees but the facility, it’s so nasty in the waiting area and they never have clean cups for water and it smells in there.

Pep-​boys really surprise me!
After reading reviews here, I was a bit skeptical about going there, but I took a chance as they were close to work and I needed service the same day.
I went in knowing that it would be about an hour to two for an oil change.
There may be an opening and the guy was more than happy to fit me in. In and out 45 mins approx.*
The gentleman that helped me, Luis, did a great job with customer service. Took the extra time to hear me and gave me information that was very helpful.
There wasn’t a sales pitch before or after the service for which I’m truly grateful!
* I do understand that I may have gotten lucky. Please note my review is not based on the time it took for the service.

They have excellent customer service; Luis is very professional and knowledgeable. I always come here for my oil change because their service is fast and reliable.

Went for an upper radiator hose. Not in stock so I placed the order and I was told it’ll be in the following day. Three days later still NOT in. Wasted my time waiting for it and on trips to pick it up. I won’t be going here anytime soon.

I came here for a brake inspection. Luis was very helpful and asked if another Pep Boys had worked on my brakes. I had my brake pads replaced about 3 years ago and he was able to save me a ton of money by calling over to the store and verifying my warranty. I also was in a bit of a time crunch and they were able to get my car worked on by the time I had to leave. Thank you Pep Boys!

I was in the shop last month and had an inspection done on a vehicle. Let me just say that Alex, Luis and Albert went way out of their way to help me that day. They were extremely professional and helpful and it made me truly appreciate this pepboys location. I hope they can be recognized for their excellent customer care and satisfaction.

I went here to get a new tire, they said it would be 45 minutes so I decided to come back the next day. They had to order my tire, so they had my car all night and up until the end of the next day. The quote was $ 127 for a tire with 60 miles warranty. I came in to get my car which I got 6 months ago and they said they couldn’t get the lug nut off because it was stripped and that I would probably need a new hub or lug nut. I decided that I needed to go to the dealer since my car has a warranty. The dealer changed my tire and I asked if there was any problem with getting it off. They said no, they don’t use power tools, so it was done by hand. So my question is: if you can remove the lug nut by hand… why would Pep ’ s say it was stripped and wouldn’t come off or needed replacing? This place is horrible! I’m so sick of shady people trying to take advantage of others. Do NOT go here.

I’m pretty disappointed. Scheduled an appt online for a transmission flush and oil change on a Monday afternoon. When I arrived, there was only one guy in the store for check in and was told they didn’t have enough fluid for the flush. Now I need to reschedule for another day. To top it off the oil change took over an hr and a half!
***revision… after talking with the nice service manager, he scheduled me for another appt and provided a discount for the transmission flush. I was in and out quickly and saved some money.