Hampton Inn and Suites

Nice new hotel. Breakfast is pretty good. Front desk staff not so good.
Spent a few nights at this Hampton Inn. The room was nice, but the beds were hard. The breakfast was better than most hotels of the same caliber. They had the usual self-​serve waffles with powdered eggs and sausage, cereal and yogurt. Unlike most hotel free breakfasts, they change up the menu from day to day, so it doesn’t get old.
I can’t rate the maid service, since the maid skipped our room. Consequently, the beds were never made and the towels not replaced. It was disappointing to return to your room later in the day and find it the way we left it, but no big deal.
The reason I gave this hotel two stars was not due to the maid service, but the front desk checkout, who refused to give me a receipt upon request and decided it was better to argue with me over it. I got my receipt, but left with such a dissatisfied feeling, that I vowed never to stay there again.

Shiny and new Hampton Inn is far superior to the old crappy Hampton Inn on the other side of the airport. Stayed here for three nights and had great service from a friendly team, a clean and comfortable (and quiet) room and I used Hilton points so it was free!
The location is very convenient to the highway and the airport, plenty of nearby restaurants. The free breakfast is typical Hampton Inn fare but it’s good and filling. The gym is very large and well appointed and all the equipment is new. The pool looks nice but I didn’t use it.
All the staff I met were friendly. I liked this place a lot and will stay again next time I visit the Star City.

New hotel. Been open about one year. Indoor pool, nice but only open 10 am — 10pm. On the other hand the fitness center was open 24/​7, nice equipment, very clean. The room was fine, usual Hampton standard with plenty of electric outlets for all our needs. Of course, coffee always brewing — thank you Hampton! We will definitely return here.

Never stayed here before but will again next time when in Roanoke. Room was beautiful. Front desk very helpful and friendly. Bed very comfy and they just have nice little touches around the room. Like the post it’s on the bed frame. The computer lap desk was unexpected (see pictures) the hotel is within walking distance of the Mall but you should drive to see all the shops around there. Bathroom clean and nicely decorated.
This was a good stay!

My husband and I arrived at the hotel on Saturday and I was scheduled to stay through Wednesday morning. On Sunday we received a call from family in Seattle. There had been a family emergency and we needed to leave right away. Even though it was after noon, when I explained the situation, the clerk did not charge me for Sunday. Nor was I charged a cancellation fee. This was most certainly appreciated — especially since I had to buy a last minute plane ticket cross country. Such customer service is hard to find these days.

Stayed thee nights. Similar to other reviewers the hotel is new and clean. Check in wasn’t the best. Their computers were playing up and I was just left standing with no update as to what was going on whilst they swiped my credit card a few times. Reception staff were dressed casual in jeans and sweaters. Call me old fashioned but I don’t like that.
Room wasn’t serviced by housekeeping the first night. Reception was apologetic and offered me linens to change! I politely refused. Was serviced the following day. Rooms and bathrooms are lovely. Spacious and contemporary. Good tv too. Plenty of power points for charging.
Breakfast was good. Plenty to choose from.
Good location with restaurants and shopping within walking distance.
Would stay again.

Spacious rooms, quick and trouble free check-​in. Convenient for travelers. Plenty of restaurants, retail, etc in close vicinity. Comfortable beds!

Stayed here for a business trip.
Location: the hotel is in a convenient location with plenty of food and shopping options within walking distance.
Exterior: the exterior is clean and there is plenty of parking on all sides of the hotel. Reserved parking of any kind is only in the front. It is a very new hotel, so everything is still fresh and new.
Interior: since the hotel is still very new, the entire hotel still has a «new» smell to it, everything is extremely clean and appealing. The rooms are very clean and spacious as well. As is now common in Hamptons, there is a wonderful area in which to plug in a multitude of devices all at once, even with just USB.
Staff: we were always greeted warmly any time we entered or departed the hotel. It was very nice and made us feel very welcome. I have to applaud the staff because the evening we checked in, the electronic locks went down and they had to escort guests to their rooms to let them in. As this was a very busy day for them, they were extremely cheerful and polite about the situation. Great job during a problematic situation!
Wi-​fi: though very reliable, this is one of the reasons for dropping a star… for some reason this particular Hampton’s access page states that one may only have three devices logged in at the same time. The Hampton I stayed at just 5 days prior did not have this. I can understand the need to limit the number of devices due to excessive traffic… but some of us travel with far more than three devices that need connectivity.
Breakfast: I know I complain about this on almost every Hampton review no matter which Hampton, but this chain needs to stop using those horrible scrambled eggs. One Hampton chose not to use them because of all the complaints… wish the rest would. Hence another reason for less starts.
Overall, this is a good Hampton Inn and I will probably use it again for future visits to the area… just feel a couple of areas could really bring them up a couple notches.

Very new Hampton Inn right by the Valley View Mall and all of the chains that surround it. The place still has that artificial new feel, but has a nice contemporary feel and is very clean. Easy to get to off of 564.
I only stayed here for one night, but slept beautifully in the comfy mattress and fluffy comforter. My mom got me a good deal because she’s in the Hilton Rewards program (otherwise I woulda «slummed» it out in a Rodeway Inn or Motel 6). The bathroom was relatively spacious and the shower head had a half dozen settings which was pretty cool.
I really liked what the gym had to offer– several treadmills, two recumbent bikes and two or three elliptical machines plus weights AND (my favorite part) a foam roller, stretching mats and medicine balls.
The breakfast was pretty good– it wouldn’t be a Hampton Inn without it. I loved that they had a huge pot of creamy oatmeal already fixed with cranberries and nuts to mix in.
I’m taking off a couple of stars because staff were not particularly friendly (other than the kind lady who checked me in). When I got there I was having difficulty using my TV (it was set to «TV» and the mode needed to be changed to HDMI for cable, which could only be done using the buttons on the TV, not the remote). After multiple call attempts, someone finally answered at the front desk. She didn’t apologize and was very short with me. I had a similarly unfriendly experience at check out.