Enterprise Rent-A-Car

I always have had great experience with Enterprise — to the point I don’t shop around the different rental companies anymore. During my last trip (for my aunt’s funeral), I came out of a restaurant and saw that the right rear tire pressure was low — at 27 pounds. Since I was staying at the Holiday Inn next to the airport, I suggested I drop it off and exchange it for another vehicle instead of rely on roadside assistance. We made the switch at 10:30 PM (no charge for the ¼ tank of gas I had used), and I made it to my aunt’s funeral the next morning. Thank you, Enterprise!

Rochester, NY — Great job — easy check out and check in… easy access too! Thank you!

Exceptional customer service from the get go… It has always been extremely easy to deal with Expedia. They try to give u the best deals they have according to their availability and they try to be comforting and helping all of the time. When ur a tired traveler that’s exactly what u need.

I’m starting to standardize a bit on using Enterprise when I’m traveling, even when it’s a few dollars more. At least in the Rochester and Raleigh locations we’re at most, the staff have great.
The bottle of free (and nicely cold!) water is really appreciated and they didn’t try to guilt-​trip me into insurance I don’t need or gas fill up (they just quickly ask and drop it). This REALLY matters to me when I’m stressed and rushing to an appointment.
The experience is usually very fast at the ROC location (and the times it’s been long, I really have to blame someone ahead of me with a million questions/​changes, etc.– ProTip: Please book online folks!)
If you are a Costco member, the upgrade/​discount seems good, and I was told once by the desk person that my price for the week was as low as they’ve seen.

Home visiting upstate NY from the west coast and traveling with a 3 year old. They didn’t have the mid-​size car ready that we requested so they gave us a Rav 4 for same price. Stellar customer service, great car, friendly, right at the airport. Each and every time we travel we’ve used Enterprise and we just can’t say enough good things about this organization. Keep up the good work!

The car was very nice. However, there were a number of significant problems with the service.
#1 because we were coming in at 12:30 am at the airport on a late flight from the west coast, the computer changed our reservation to the 16^th. I did not notice this, when printing the reservation, as I had indicated midnight of July 15^th on the reservation form. To make matters worse, two flights were very late into the airport that evening leaving more than 450 late passengers, many of whom who needed rental cars. Enterprise had closed and their representatives had gone home. No car keys, nothing. There were several other passengers needing cars from Enterprise, one an elderly lady with a health issue. The other car rental places had stayed open waiting for these last flights. So, we had to get a cab to our motel.
#2 the next morning, Enterprise argued with us that we had no reservation, even though we had pre-​paid for the car so it would be waiting. And even though we called from Chicago, to let them know the flight was late but we were still coming and were assured by the person at the desk (the night before) that our car was waiting and that she would be there waiting for us.
#3 We did not get the car we reserved. We specifically chose a car with greater legroom in the front as we are tall. When we finally got a car, it was not that car but what they considered an upgrade, but which had significantly less front driver’s leg room and caused my husband discomfort the entire trip !!! Not sure we will ever use Enterprise. BAD EXPERIENCE

The young man at the front desk of the Enterprise place in the ROC Airport was very polite and completely honored my discounted rate as a NYSUT member. The whole process of renting what turned out to be a very nice car was efficient, seamless and actually pleasant. From the paperwork to returning the car, the staff made it easy and I was very pleased. keep up the good work Enterprise and you will always beat the competition.

I rent all the time from them for work and I always get the Collision Damage Waiver has I’m not paying for it and never had damage so what a waste of money, but this last weekend I rented a car for myself and almost said NO to the Collision Damage Waiver just to save a little money. So glad I said yes cause I hit a deer! Not to bad but it did mess up the hood and grill. Called it in and they made sure we all where safe FIRST before getting the info needed. I returned the car and it was GREAT only billed for the days I had the car.

Workers were friendly and professional. All good scores there. Car was fine.
BUT THAT LOCATION OF THE BOOTH where a customer picks up their car? Seriously? Couldn’t Enterprise at least get the booth INSIDE the garage like other rental agencies?
This is Rochester, NY for godsake, Not Orlando FL. I cannot imagine standing outside waiting in line for our car with other customers when it is cold and rainy or snowy. There is not even an awning to stand under! We were lucky it wasn’t pouring rain this past weekend, on top of the early October cold.
We feel sorry for both workers and customers.

Fast getting the car at such a late hour, she gave me a water while printing all the paperwork, accepted my first NO THANK YOU on insurance. Out the door in car as promised albeit not as clean as it could have been.
Returned down in DC no problems.

They are VERY slow, and if you want to discuss insurance for a ½ this is the place for you. They really try to make money through selling insurance.
Also, the cars are generally in pretty bad shape.
Price is good, but you pay in other ways!

I needed some more assistance than usual because of an injury and William at the Rochester airport location went above and beyond to help me when I returned my rental. Every other aspect of renting with Enterprise went smoothly as well, wonderful experience. This was November, 2012, found this review in my unfinished folder!

The only part of our cross-​country trip that went smoothly was our experience with enterprise. Thomas was extremely friendly and checked us in lightning-​fast. When we walked out to pick up the vehicle, the other Tom had it out front, running and ready to go. He helped us load our bags and we were off in no time in a beautiful and comfortable vehicle.
To our surprise, Tom was there to meet us when we dropped the car back off, which was equally quick and painless. Tom even remembered the purpose of our trip and asked if it was successful as he graciously helped us unload our bags in the rain! Tom was also went out of his way to set our bags down away from the puddles that were forming, and then another very friendly young man helped us move them out of the rain. The customer service here can’t be beat! I’d give them 100 stars if I could!

Andrew was here to greet me after a long day of travel and delay. The guys got me all checked in and off in no time. Even offered me water. When I returned to my suprise the same gentleman that checked me in was the one who did my car return as well. Everything was easy and personable. Awesome sauce!

I made a reservation through Expedia. Example cars listed in the ‘Intermediate’ category included ‘Toyota Corolla or a Toyota Prius or similar.’ What I got was a Ford Focus. My fiancée owns a Prius and I can tell you the Focus is no Prius.
When I went to refill the car before returning it, I found I had to put in nearly 3 gallons (2.8 to be exact) after driving a total of 50 miles. So, either the Ford Focus gives 17 – 18 mpg or when I got the car from Enterprise it had less than a full tank. Care to guess which I think is more likely?
The last time I rented from Enterprise was 4 – 5 years. I suspect it will be a similar duration before I give Enterprise another try.

I had to rent a car on Friday and without getting into the nitty-​gritty, Chris made the whole process nearly pain free (nothing could be done about the wait, but hey, they’re popular for good reason). He was upbeat and super helpful. His five-​star customer service squarely beat the other Enterprise location across the street from the airport. Picking up my car was easy — make sure you turn to the right when you enter the parking garage — and I was on my way in no time.
Go here, they’re great.

I renter a car there Oct 16, 2009 and everything went fine. Delta airlines had lost my bags, and after many calls & getting little info from them, and Delta refusing to call their Rochester office to see if my bags were there, I gave up on Delta and asked a woman at the Enterprise desk (morning of Oct 17) to please walk 100 m over to to the Delta baggage claim to look for my bag. She kindly agreed, found it, and called me right back. This shows clearly what is wrong with Delta Airlines, and what is right about Enterprise. If a company wants to have loyal customers, they need to show a little extra. Enterprise staff there in ROC went above the call of duty, and Delta came in way below expectations.

One of the weakest rental car places I’ve ever been to… I’ve rented here three times and received some terrible cars (and it’s not like I asked for them either). I received a Dodge Neon (sans automatic locks/​windows), then a Ford Focus (without the same), and finally a KIA Sedona (which they sounded like they were doing me a favor).
Even some of the more cheaper rental places have better cars than this lot!

Hands down the best rental car experience of my life.
Scratch that.
The best service experience of my life– of any service.
How’s that possible– for a rental car? I missed my Chicago flight to Rochester, and the only one we could get on was 10 hours later, arriving at Midnight. And yes, enterprise closes at 9pm. Since my B&B was 2 hours away in Watkins Glen, prepaid– I had no option of getting a taxi or shuttle to a hotel near the airport, I would be stranded there all night if not for Enterprise.
AND WHAT’s THIS? AN ANGEL WORKS AT ENTERPRISE?
This is what the incredible samaritan at Enterprise did. He gave me his personal #, since he got off at 6pm, so I could call when my flight got in, when he left his house and drove to the airport to get my husband and I a car to drive to the B&B. Apparently his wife’s car blocked his, so his family picked him up and drove him to the airport.
Is that unbelievable or what?
Abso-​freakin-​lutely incredible. I could hardly believe it.
I told my friends at the Farm Sanctuary about it, and they said–
«Was it Enterprise?» Apparently they are known for being awesome.