Alamo Rent A Car

The car was fine. The service was not. Signed up at the front desk and got the car key. Found the car and exterior had not been washed. Started to drive and realized gas tank was not full. Could not find anyone in the garage to note this. Went to the National Car Rental window and the attendant there said she could enter the gas tank info. While she was doing that, I noticed a small irregularity in the bumper. There was no one to tell. Didn’t figure I could complain to the National woman. I drove off. When I went to return the car, there was an Alamo employee there who recognized the small crack from 20 feet away. She said I would be responsible for repairs.
It took me a half hour to finish up and I almost missed my plane. Then i had to discuss this with Alamo customer service three times in the next five days, each time hearing that the matter was settled and that I was not liable. But Alamo kept contacting me by express mail or phone to say the matter wasn’t settled. Left hand not knowing what right hand is doing.
I’m hoping the matter is settled now, but I will never leave an Alamo garage again without having the car fully inspected by one of their agents. Be especially careful in Rochester.

«Remember the Alamo»
Pretty easy transaction. I needed a full size car for a one way trip to Florida. Made the reservation on the interwebs and picked it up at the Rochester airport. With tax for four days it was 451 bucks. Took it to the Daytona airport and started a new contract there for a full week at 288 bucks. Everyone was nice and the silver 2015 Altima has been fine. Remember the Alamo…

This was by far the dirtiest Car I have ever rented. It was a big suburban which I needed for a weekend wedding and it wasn’t clean. there was a large scrape on the front end, the door had numberous dings and dents and it wasn’t vacuumed out. We found a hat and a McDonalds wrapper under the seat. It worked, but just didn’t expect it to be dirty.\
ER

Second time in a month I rented from Alamo in the Rochester airport. There was no wait during pick up and drop off. The staff was courteous and attentive and remembered me from my previous trip.
The cars I rented were both new and Clean; a Jeep Cherokee and a Toyota Avalon both having the new car smell!
I will be making several trips back to Upstate NY in the coming months and will be renting from Alamo every time.

I rented a car for a few days (Thursday to Sunday afternoon) at Alamo because it had the best rates compared to its competitors. The staff are pleasant and nice to work with. I got a free car upgrade and water bottle. Overall, I was a happy camper and would recommend this place.

Reserved rental via Costco Travel. Competitive pricing on car rental and near airport and service stations. Clean rental car and convenient pick up and return. Helpful staff, friendly shuttle driver, and all around great experience. Would recommend and use again.

Great experience!
Car in great shape
Fast service
and the price was great.
Will definitely use them again

I travel to Rochester 7 – 9 times a year. I rent a car each time. This is my first and will be my ONLY experience with Alamo. They are off-​site.
When we returned the vehicle after our scheduled return time, we knew we would have to pay for an extra day. BUT they charged us WAY beyond what I had found as a daily rate when I booked ($ 60 per day). They claimed their going rate was instead $ 140 per day and charged us accordingly.
Beware this rental dealer is off-​site, you have to call to get a shuttle. Standing in the cold and rain. Apparently they do not have someone standing by, so don’t be surprised if your wait exceeds 10 minutes, as ours did.
Such a rip-​off. I will never book with Alamo in Rochester.
HIGHLY recommend National or even Budget at this airport. Should never have switched.

Very nice staff, however, please keep this in mind:
THEY ARE NOT AT THE AIRPORT, YOU HAVE TO TAKE A SHUTTLE AND WAIT IN THE COLD FOR IT.
That being said, they were very friendly. Just I don’t like my car not being at the airport where I am arriving in.

I’ve used Alamo at other airports and this one’s just okay, compared with the others. Service was fine checking in, but not the greatest dropping off the car. There was no one at the garage and I was dropping the car on a Sunday afternoon. If it was midnight on a Wednesday, I would understand, but in the middle of the day??? So I had to drop the keys off at the counter and it took a little longer.
I named my own price via Priceline, so I knew I was kinda at the mercy of the place for the type of car. I only had one choice, which was a Chevy HHR. It served its purpose, though it was a gas guzzler and weak sauce when it came to the horsepower. Not having other choices for vehicles didn’t help out.
In general, rental rates at this airport are atrocious (including taxes) so doing Priceline is probably your best option and all the national brands seem to be similar here. Overall, Alamo wasn’t the exception.